Summary
Overview
Work History
Education
Skills
Languages
Target Job
Personal Information
References
Timeline
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Doaa Mohammed Abdul Jalil

Doaa Mohammed Abdul Jalil

Dubai

Summary

Seeking a challenging role in a forward-thinking organization renowned for its dedication to excellence and collaborative culture. Eager to utilize my analytical acumen and steadfast commitment to deliver exemplary service while honing proficiency testing skills.

Overview

11
11
years of professional experience

Work History

Collector

Creditors Management Solutions
Ajman
07.2023 - 10.2023
  • Efficiently managed collections, resolving overdue accounts and negotiating repayment plans
  • Demonstrated prowess in communication and negotiation to achieve successful debt recovery
  • Maintained meticulous records to ensure accuracy in collections activities
  • Reached out to approximately [Number] account holders daily.

Call Centre Representative & Backup Supervisor

Dubai Healthcare City Authority FZ LLC
Dubai
11.2015 - 04.2021
  • Managed high-volume inbound and outbound calls, addressing diverse queries and resolving complaints
  • Proficiently utilized CRM systems to ensure efficient case resolution and customer satisfaction
  • Provided leadership support as a backup supervisor, ensuring seamless operations in the absence of team leaders

Administration & Knowledge Management Coordinator

Roads and Transport Authority
Dubai
08.2014 - 11.2015
  • Oversaw comprehensive customer call management, including inquiries, suggestions, and complaints
  • Conducted rigorous assessment tests to evaluate call center agents' proficiency in RTA offerings
  • Acted as a key liaison between staff, managers, and clients, facilitating effective communication and knowledge sharing

Administrative Coordinator

Back Office For Managed Solutions
Dubai
06.2014 - 07.2014
  • Managed project processing responsibilities, ensuring efficient handling of materials and client transactions

Sections:

  • Dubai Islamic Bank, Delivery Auto Section: Facilitated customer appointments for vehicle delivery by coordinating with bank representatives.
  • Dubai Islamic Bank, Manager Cheque Section: Coordinated appointments for cheque collection from salesmen or showrooms by bank representatives.

Customer Service Representative

Cupola Tele Services (Dubai)
Dubai
03.2013 - 06.2014
  • Provided prompt and effective resolution to customer inquiries and complaints
  • Maintained exceptional performance under high-pressure, deadline-driven environments

Education

High School Diploma -

National Charity Secondary School
Dubai
01.2013

Skills

  • Proficient in Effective Communication and Persuasive Presentation
  • Advanced MS Office Proficiency
  • Self-Motivated with Strong Leadership Capabilities
  • Exceptional Customer Service and Conflict Resolution
  • Strategic Sales Lead Generation and Collections Management Expertise
  • Bilingual proficiency in Arabic and English
  • Exceptional teamwork and multitasking abilities
  • Proven track record of embracing continuous learning and skill application
  • Thrive in dynamic environments, adept at overcoming challenges

Languages

Arabic (Native) Emarati Accent
English (Fluent)

Target Job

Full-time Employee, United Arab Emirates – Dubai, Open to Any Role

Personal Information

  • Date of Birth: 06/08/95
  • Nationality: Sudanese
  • Driving License: Valid U.A.E Driving License

References

Available upon request

Timeline

Collector

Creditors Management Solutions
07.2023 - 10.2023

Call Centre Representative & Backup Supervisor

Dubai Healthcare City Authority FZ LLC
11.2015 - 04.2021

Administration & Knowledge Management Coordinator

Roads and Transport Authority
08.2014 - 11.2015

Administrative Coordinator

Back Office For Managed Solutions
06.2014 - 07.2014

Customer Service Representative

Cupola Tele Services (Dubai)
03.2013 - 06.2014

High School Diploma -

National Charity Secondary School
Doaa Mohammed Abdul Jalil