Doaa Mohammed Abdul Jalil

• Efficiently managed collections, resolving overdue accounts and negotiating repayment plans
• Demonstrated prowess in communication and negotiation to achieve successful debt recovery
• Maintained meticulous records to ensure accuracy in collections activities
• Reached out to approximately [Number] account holders daily.

• Managed high-volume inbound and outbound calls, addressing diverse queries and resolving complaints
• Proficiently utilized CRM systems to ensure efficient case resolution and customer satisfaction
• Provided leadership support as a backup supervisor, ensuring seamless operations in the absence of team leaders

• Oversaw comprehensive customer call management, including inquiries, suggestions, and complaints
• Conducted rigorous assessment tests to evaluate call center agents' proficiency in RTA offerings
• Acted as a key liaison between staff, managers, and clients, facilitating effective communication and knowledge sharing

• Managed project processing responsibilities, ensuring efficient handling of materials and client transactions

Sections:

• Dubai Islamic Bank, Delivery Auto Section: Facilitated customer appointments for vehicle delivery by coordinating with bank representatives.
• Dubai Islamic Bank, Manager Cheque Section: Coordinated appointments for cheque collection from salesmen or showrooms by bank representatives.

• Provided prompt and effective resolution to customer inquiries and complaints
• Maintained exceptional performance under high-pressure, deadline-driven environments