ERB, Avaya System , Insta , CRM
Doha Al Sharif
Abu Dhabi,AZ
Summary
My goal is to seek a challenging position that will allow me to gain experience, implement my knowledge and skills, and contribute to the company.
Overview
1
1
Language
5
5
years of post-secondary education
9
9
years of professional experience
Work History
Patient Relations Officer
Emirates Hospital
03.2021 - Current
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Admin Assistant
Abu Dhabi University
02.2018 - 03.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Performed routine clerical tasks by scanning, filing and copying documents.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
- Resolved customer concerns efficiently to promote satisfaction and loyalty.
- Handled incoming and outgoing mail.
- Handled mail, packages, emails, document transmissions and other types of data with both manual and automated tracking strategies.
- Arranged, promoted and executed organized events such as open-days, conferences and other professional or social events.
Patient Representative Cum Billing Executive
Cosmesurge &Emirates Clinics
07.2012 - 01.2018
- Handling front desk and registering patients on time.
- Respond to customers inquires in person and or via telephone.
- Knowledge of MS Office package and requisite skills to use them to the optimum level in a working environment.
- Produce correspondence and documents & maintain presentations, records, spreadsheets and databases.
- Liaising with staff in other departments and with external contacts.
- Ordering and maintaining stationery and equipment supplies.
- Sorting and distributing incoming post and organizing and sending outgoing post.
- Organizing and storing paperwork, documents and computer-based information.
- Photocopying and printing various documents, sometimes on behalf of other colleagues.
- Translating Arabic to English and vice versa.
- Training and supervising junior staff and delegating work as required.
- Assist patients in the accurate application of their transactions, and when necessary, research records on electronic and other available files to provide information regarding insurance status.
- Welcome and direct patients and visitors in person or on the telephone to proper offices as appropriate.
- Presentation skills Communication skills Ownership & dedication Can work under pressure Attention to details Team player Multi-tasking & problem solving skills Languages Arabic English.
- Protects patients' rights by maintaining confidentiality of personal and financial information.
- Set up accounts, post invoices, prepare routine billings, and file cashiering documents.
- Perform miscellaneous job-related duties as assigned.
- Handle all patient payment and credit transactions.
- Responsible for the daily balancing and reconciling of cash office account.
- Handle daily bank deposits.
- Comforts patients by anticipating patients' anxieties; answering patients' questions; maintaining the reception area.
- Carried out day-day-day duties accurately and efficiently.
- Worked flexible hours; night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Offered friendly and efficient service to all customers, handled challenging situations with ease.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
Education
MBA -
Abu Dhabi University
Abu Dhabi 02.2019 - 06.2020
BBA -
Al Ain University of Scienceand Technology
01.2013 - 01.2016
Diploma - Finance
Emirates College OfTechnology
01.2009 - 01.2010
Skills
Excellent work ethic
Good listening skills
Supervision
Organization and Time management
Customer service
Payment collection
Interpreting physician orders
Medical insurance
Document filing
Accomplishments
- Customer Relationship Excellence – Abu Dhabi University Knowledge Group Customer Service Excellence - HNI Training and Coaching Effective customers service skills - Abu Dhabi University Writing and communication skills - Abu Dhabi university Strategic thinking and planning from formulation to implementation by adopting the newly developed balanced scorecard - Abu Dhabi university Creative thinking and problem solving - Abu Dhabi university Exceptional Service Training - Cosmesurge and Emirates Clinics Executive Secretary Course - Sara Institute of Science and Technology Employee of the month 2017 – Cosmesurge and Emirates Clinics.
Additional Information
- Date of birth 06-12-1989 Citizenship Moroccan
Software
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Patient Relations Officer
Emirates Hospital
03.2021 - Current
MBA -
Abu Dhabi University
02.2019 - 06.2020
Admin Assistant
Abu Dhabi University
02.2018 - 03.2021
BBA -
Al Ain University of Scienceand Technology
01.2013 - 01.2016
Patient Representative Cum Billing Executive
Cosmesurge &Emirates Clinics
07.2012 - 01.2018
Diploma - Finance
Emirates College OfTechnology
01.2009 - 01.2010