Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Dolly Dayoub

Dolly Dayoub

Dubai,UAE

Summary

A professional dedicated to providing world class customer service, I have been working in retail since 2017 and have had the privilege of working with luxury brands as a Senior Client Advisor/Visual Merchandiser also in Jewellery and Leather Goods. I currently work at Galleries Lafayette Dubai Mall. I am passionate about retail spaces because they provide a high degree of interaction with customers. I am proactive in identifying areas of improvement in the retail business to increase customer retention. I always strive to act as a trusted advisor to my clients ,Handel queries knowledgeably and promptly to meet performance targets

Overview

7
7
years of professional experience
4
4
years of post-secondary education

Work History

Senior client advisor

Galleries laffayett
DUBAI, UAE
06.2022 - Current

• Ensured that all customers receive excellent service through
direct salesmanship, and prompt and courteous service.
• Ensured customer satisfaction at every stage of sale.
• Provide pre-buying feedback on product.
• Recommended new products and upcoming events to
customers.
• Responded to all customer queries with accuracy and courtesy.
• Completed each transaction in a quick and efficient manner.
• Check the display daily and make requests for the missing
items from logistics.
• Prepare the daily counting sheet and sign it
• Daily inventory
• Maintain attendance of all training courses and try to get as
much knowledge as possible

• Monitor sales KPIs daily, weekly and monthly

• Maintain merchandise, VM guidelines and standard operating procedures

Client advisor

Farah Jewellers
DUBAI, UAE
02.2021 - 04.2022
  • Welcoming customers into our upscale store

• Advising clients on appropriate jewellery that can be added to enhance their outfits

. • Guiding customers on choosing jewellery for gifting according to their budgets and wrapping the gifts well.

• Ensure customer loyalty by collecting customer information, thus building and maintaining a customer base and ensuring good relationship management.

• Handling daily inventory of displayed ornaments and stocks for replenishment

. • Provide pre-purchase feedback on large and slow-moving sellers

• Support through marketing events and in-store activation

Sales assistant

Alkanz Jewellery
Safita, SYRIA
02.2017 - 01.2020

• Welcoming customers and trying to help them meet their
requirements
• Preparing and signing the daily statement of account
• Daily inventory
• Make sure the place is clean before leaving

Education

Diploma - Bachelor Degree in information Technology

Teshreen University
Syria , Lattakia
09.2013 - 08.2017

Skills


  • Customer relationship management
  • Active selling
  • Product and service knowledge
  • Sales closing techniques
  • Sales and marketing
  • ( jewellery, leather goods )product knowledge
  • After-sales customer Services
  • Able to work in shift
  • Problem solving , Analytical skills
  • Reporting

Languages

English
Advanced

Timeline

Senior client advisor

Galleries laffayett
06.2022 - Current

Client advisor

Farah Jewellers
02.2021 - 04.2022

Sales assistant

Alkanz Jewellery
02.2017 - 01.2020

Diploma - Bachelor Degree in information Technology

Teshreen University
09.2013 - 08.2017
Dolly Dayoub