A professional dedicated to providing world class customer service, I have been working in retail since 2017 and have had the privilege of working with luxury brands as a Senior Client Advisor/Visual Merchandiser also in Jewellery and Leather Goods. I currently work at Galleries Lafayette Dubai Mall. I am passionate about retail spaces because they provide a high degree of interaction with customers. I am proactive in identifying areas of improvement in the retail business to increase customer retention. I always strive to act as a trusted advisor to my clients ,Handel queries knowledgeably and promptly to meet performance targets
• Ensured that all customers receive excellent service through
direct salesmanship, and prompt and courteous service.
• Ensured customer satisfaction at every stage of sale.
• Provide pre-buying feedback on product.
• Recommended new products and upcoming events to
customers.
• Responded to all customer queries with accuracy and courtesy.
• Completed each transaction in a quick and efficient manner.
• Check the display daily and make requests for the missing
items from logistics.
• Prepare the daily counting sheet and sign it
• Daily inventory
• Maintain attendance of all training courses and try to get as
much knowledge as possible
• Monitor sales KPIs daily, weekly and monthly
• Maintain merchandise, VM guidelines and standard operating procedures
• Advising clients on appropriate jewellery that can be added to enhance their outfits
. • Guiding customers on choosing jewellery for gifting according to their budgets and wrapping the gifts well.
• Ensure customer loyalty by collecting customer information, thus building and maintaining a customer base and ensuring good relationship management.
• Handling daily inventory of displayed ornaments and stocks for replenishment
. • Provide pre-purchase feedback on large and slow-moving sellers
• Support through marketing events and in-store activation
• Welcoming customers and trying to help them meet their
requirements
• Preparing and signing the daily statement of account
• Daily inventory
• Make sure the place is clean before leaving