Dolly Grace Villejo
Dubai,Dubai
Summary
Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Hardworking brings proven success in overseeing administrative areas.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work History
Waiter/Team Leader
Halla Shawarma, Burjuman Mall
Dubai
09.2023 - 11.2024
- Enhanced customer satisfaction by promptly attending to queries and requests.
- Managed table settings for optimal dining experience.
- Ensured cleanliness of restaurant area with regular sweeping and wiping.
- Handled payment transactions to guarantee smooth customer checkout process.
- Assisted in food preparation, resulting in timely service delivery.
- Delivered excellent customer service through friendly and polite interaction.
- Upheld health and safety standards by regularly sanitising hands and work areas.
- Mitigated complaints effectively by empathetically listening and offering solutions.
Cashier/Customer Service
Safari Hypermarket Mall
Doha, Qatar
07.2021 - 07.2023
- Enhanced customer satisfaction by promptly addressing issues and concerns.
- Maintained clean and organized workspace to ensure efficient service.
- Balanced till at end of day, maintaining accurate records.
- Managed queue effectively during peak hours for seamless checkout process.
- Resolved customer complaints professionally leading to higher retention rates.
- Greeted each customer warmly, creating a friendly shopping environment.
- Processed payments swiftly for improved customer experience.
- Identified counterfeit notes whilst handling cash, ensuring financial security.
Sales Republikan
Nature Republic
Quezon City, Philippines
12.2019 - 07.2020
- Increased customer satisfaction by providing exceptional service.
- Boosted brand awareness for raising sales performance.
- Ensured store cleanliness for a welcoming shopping environment.
- Handled cash transactions accurately to avoid discrepancies.
- Assisted shoppers with product selection for improved buying experience.
- Knowledgeable of Korean Skin Care Products.
- Demonstrated products effectively, resulting in increased interest and sales.
- Maintained up-to-date knowledge of current promotions and discounts to inform customers appropriately.
- Conducted regular inventory checks, ensuring adequate stock levels at all times.
Education
Bachelor of Science in Travel Management
Our Lady Of Fatima University
Lagro, Fairview Quezon City Philippines 06.2018 - 06.2019
High School Diploma - Tourism Operation
STI College Fairview
Lagro,Fairview Quezon City Philippines 06.2015 - 04.2018
Skills
- Diplomatic dispute resolution
- Business ethics understanding
- Multitasking proficiency
- Schedule management
- Microsoft Office Suite
- Compliance understanding
- Customer service expertise
- Dedicated to the work given at hand,self-motivated and fast-learner
Languages
English
Intermediate
Tagalog
Fluent
Timeline
Waiter/Team Leader
Halla Shawarma, Burjuman Mall
09.2023 - 11.2024
Cashier/Customer Service
Safari Hypermarket Mall
07.2021 - 07.2023
Sales Republikan
Nature Republic
12.2019 - 07.2020
Bachelor of Science in Travel Management
Our Lady Of Fatima University
06.2018 - 06.2019
High School Diploma - Tourism Operation
STI College Fairview
06.2015 - 04.2018
Similar Profiles
MARYUM TABASSUMMARYUM TABASSUM
Tenant Relations & Customer Service Specialist at BurJuman, Reef MallTenant Relations & Customer Service Specialist at BurJuman, Reef Mall
Varada V PVarada V P
Physiotherapist at PH Diagnostics, BurJumanPhysiotherapist at PH Diagnostics, BurJuman
Chiquita PearsonChiquita Pearson
Machine Operator at Halla Climate System/Hanon SystemsMachine Operator at Halla Climate System/Hanon Systems