Dolores Flanjak
Bachelor Of Entrepreneurial Economics
Dubai,DU
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
19
19
years of professional experience
18
18
years of post-secondary education
2
2
Languages
Work History
Customer Service Representative
Ecolab
Dubai
05.2021 - Current
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Leveraged sales expertise to promote products and capitalized on upsell opportunities.
- Increased efficiency and team productivity by promoting operational best practices.
Cabin Crew Supervisor
Emirates
Dubai
04.2019 - 08.2020
- Assessed and responsively adjusted to dynamic field conditions to provide personnel with clear and strategic leadership.
- Maintained current knowledge of personnel strengths, completed training and tactical knowledge to effectively coordinate strategic and tactical plans.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
Cabin Crew Member
Emirates
Dubai
05.2013 - 04.2019
- Ensured aircraft and passenger compliance with policies, procedures, regulations and safety guidance.
- Answered passengers' questions and provided solutions to issues arising during flights.
- Conducted complete and accurate audits of aircraft following cleaning and sanitization procedures.
- Oversaw maintenance of all required equipment and sent it out for required services.
Back Office Brokerage and Treasury Manager
Privredna banka Zagreb
Zagreb, Croatia
02.2011 - 05.2013
- Mitigated risk by implementing internal controls and safeguards for revenues and expenditures.
- Prepared corporate fiscal and business plans to help strategically direct business operations and strengthen controls.
- Executed financial due diligence tasks on daily basis to maintain optimal company finances.
- Managed process of all treasury transactions such as foreign exchange deals, money market deposits, derivatives and bonds and authorizing settlements and confirmation processing and accounting.
Finance Operations Associate
Privredna banka Zagreb
Zagreb, Croatia
04.2007 - 02.2011
- Prepared a variety of different written communications, reports and documents to ensure smooth operations.
- Providing administration and support to operation team Back office brokerage and Treasury division.
- Conducted research, gathered information from multiple sources and presented results.
- Receiving, controlling and performing data entry from business documentation and timely conducting financial and non - financial transactions.
Front Desk Receptionist
AKD Zastita
Zagreb, Croatia
07.2002 - 04.2007
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Identified and challenged potentially unauthorized individuals for screening and detention in order to prevent access to restricted areas.
Education
Bachelor of Economics - UAE Attested - Entrepreneurial Economics
VERN' University of Applied Sciences
Zagreb, Croatia 09.2009 - 04.2013
High School Diploma -
Druzbe Sestara Milosordnica
Zagreb, Croatia 09.1998 - 04.2001
Certificate of Completion - Aviation
Emirates Aviation University
Dubai, UAE 05.2013 - 07.2022
Business English Certificate, BEC Vantage - Credential ID 0035829620
University of Cambridge ESOL Examinations
British Consulate General 09.2009 - 05.2012
Skills
Complaint resolution
Account management
MS Office expert
Customer Relations
CRM
Inter-department collaboration
Training and mentoring
Patience & Empathy
Key Achievements
- received continues compliments for excellent customer service and outstanding performance while working with Emirates
- received Appreciation for commitment and dedication while working with Emirates
- received IMEA Championship reward in the first year of employment with Ecolab
Timeline
Customer Service Representative
Ecolab
05.2021 - Current
Cabin Crew Supervisor
Emirates
04.2019 - 08.2020
Cabin Crew Member
Emirates
05.2013 - 04.2019
Certificate of Completion - Aviation
Emirates Aviation University
05.2013 - 07.2022
Back Office Brokerage and Treasury Manager
Privredna banka Zagreb
02.2011 - 05.2013
Bachelor of Economics - UAE Attested - Entrepreneurial Economics
VERN' University of Applied Sciences
09.2009 - 04.2013
Business English Certificate, BEC Vantage - Credential ID 0035829620
University of Cambridge ESOL Examinations
09.2009 - 05.2012
Finance Operations Associate
Privredna banka Zagreb
04.2007 - 02.2011
Front Desk Receptionist
AKD Zastita
07.2002 - 04.2007
High School Diploma -
Druzbe Sestara Milosordnica
09.1998 - 04.2001