Doltan Crasta
Al Ain City,United Arab Emirates
Summary
Experienced automotive professional with a strong focus on customer service and empathy, adept at welcoming distressed clients and managing expectations to ensure exceptional satisfaction. Demonstrates proficiency in estimating, inspecting damaged vehicles, documenting damage, and writing accurate repair estimates. Skilled in insurance coordination with a deep understanding of auto insurance policies and the ability to negotiate repair costs directly with adjusters. Possesses comprehensive automotive and technical knowledge, capable of explaining complex structural or cosmetic damage and repair procedures in terms easily understood by customers. Highly organised with multitasking abilities, effectively tracking multiple vehicles simultaneously, coordinating parts orders, and managing technician workflows to meet deadlines.
Overview
25
25
years of professional experience
3
3
years of post-secondary education
Work history
Senior service advisor Body & Paint and Estimator
Bin Hamoodah trading and general services
Al Ain City, Abu Dhabi
04.2021 - Current
- Customer Intake & Assessment: Greeting customers, listening to their concerns, and documenting vehicle issues or collision damage.
- Estimating & Quoting: Inspecting vehicles to prepare detailed repair estimates for labor, parts, and painting.
- Insurance Liaison: Verifying insurance coverage and negotiating repair scopes and claims with insurance adjusters.
- Workflow Management: Opening and managing job cards, tracking repair progress, and ensuring technicians have necessary parts on time.
- Customer Communication: Providing regular updates to customers regarding repair status, and explaining technical findings and repair options clearly.
- Quality Control & Delivery: Reviewing finished vehicle against repair order, explaining finalized invoice, and processing invoice.
Service advisor Body & Paint and Estimator
Dynatrade auto services centers
Al Ain City, Abu Dhabi
11.2016 - 06.2020
Service Advisor
AW Rostamani (Arabian Automobiles UAE)
10.2012 - 07.2014
- Prioritised workload effectively during busy periods, ensuring no disruption in the service provision process.
- Managed challenging customer situations for resolution and customer retention.
- Worked closely with other departments within dealership for seamless operations.
- Collaborated with team members for improved service performance,.
- Documented all services provided, maintaining comprehensive records.
- Handled administrative tasks for effective service delivery.
- Delivered excellent customer service by understanding and meeting their requirements.
- Improved customer satisfaction by providing timely and accurate information.
- Coordinated with technicians to ensure quality of service.
- Updated job knowledge regularly through continuous learning initiatives.
- Processed payments promptly and accurately, reducing errors in financial transactions.
- Conducted follow-ups post servicing; ensuring complete client satisfaction after repair or maintenance work.
- Recommended additional services to customers according to their needs, boosting sales opportunities.
Service Advisor Body & Paint and Estimator
Frontline Automobile Pvt. Ltd Mangalore
Mangalore, India
01.2008 - 09.2012
Assistant mechanic
Zembezi shipping agency L.L.C Dubai
04.2003 - 09.2005
- Worked on Caterpillar, Dutez, Dall, Cummins, Volvo Penta, Perkins, Scania, Sulzer, B&W, Man diesel engines.
Assistant mechanic (petrol & diesel)
Bachoo garage Pvt. Ltd. Co. Mumbai
06.2001 - 03.2003
- Worked on Tata passenger cars and Tata HCV.
Education
Diploma - Automobile engineering
Engineering Diploma in Automobile
Mangalore 05.1998 - 05.2001
Intermediate - Basic
S.V Junior Pre University
Kundapura05.1998
COMPUTER EDUCATION - Computer Basics
NIIT
MangaloreSkills
- Customer Service & Empathy: Welcoming distressed clients, managing expectations regarding repair timelines, and delivering exceptional customer satisfaction
- Estimating Proficiency: Inspecting damaged vehicle, document damage and write accurate repair estimates
- Insurance Coordination: Deep understanding of auto insurance policies, supplement processes, and ability to negotiate repair costs directly with adjusters
- Automotive & Technical Knowledge: Ability to explain complex structural or cosmetic damage and repair procedures in terms customers can easily understand
- Organization & Multitasking: Tracking multiple vehicles simultaneously, coordinating parts orders, and managing technician workflows to meet deadlines
Languages
English
Fluent
Arabic
Intermediate
Timeline
Senior service advisor Body & Paint and Estimator
Bin Hamoodah trading and general services
04.2021 - Current
Service advisor Body & Paint and Estimator
Dynatrade auto services centers
11.2016 - 06.2020
Service Advisor
AW Rostamani (Arabian Automobiles UAE)
10.2012 - 07.2014
Service Advisor Body & Paint and Estimator
Frontline Automobile Pvt. Ltd Mangalore
01.2008 - 09.2012
Assistant mechanic
Zembezi shipping agency L.L.C Dubai
04.2003 - 09.2005
Assistant mechanic (petrol & diesel)
Bachoo garage Pvt. Ltd. Co. Mumbai
06.2001 - 03.2003
Diploma - Automobile engineering
Engineering Diploma in Automobile
05.1998 - 05.2001
Intermediate - Basic
S.V Junior Pre University
COMPUTER EDUCATION - Computer Basics
NIIT