Dominic Martin
Ras Al Khaimah
Summary
Actively seeking an Opportunity in Abroad for any Desirable Positions. Dynamic and Ambitious young professional with expertise in various industries. Educated professional in exemplary interaction, problem resolution, preventative maintenance and design techniques. Impressive ability to learn on the job and cater projects as needed. Strongly focused on quality of workmanship while ensuring customer satisfaction is a top priority. Offers great analytical skills and excellent communication abilities. Determined to achieve extraordinary results with highly professional attitude and strong attention to accuracy.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Order Management Representative
Select Glass Industries LLC
Ras Al Khaimah
02.2023 - Current
- Received, reviewed, and processed customer orders with accuracy and efficiency
- Ensured timely updates on order status and promptly resolved inquiries
- Addressed order discrepancies promptly while providing excellent customer service
- Identified process improvements for increased efficiency
- Maintained high level of customer satisfaction by consistently providing prompt and courteous service during order fulfillment process.
- Kept detailed and organized records of orders and documentation
- Ensure orders are entered into the system promptly and accurately, paying attention to details such as pricing, quantities, and shipping information.
Front Office Executive
All Metals Industries LLC
Dubai
01.2022 - 01.2023
- Consistently achieved exceptional service efficiency during busy periods, leading to minimized customer waiting times for enhanced satisfaction.
- Utilized exceptional product knowledge, sales abilities, and strong customer relations skills to drive notable increases in profits
- Expanded customer bases by fostering positive relationships.
Customer Service Executive & Cashier
Muthoot Fincorp Limited
Punjab
01.2021 - 10.2021
- Provided excellent customer service through warm greetings and effective phone etiquette, while skillfully identifying issues with well-rounded questions
- Succeeded in effectively resolving customer issues by employing exceptional interpersonal skills and conflict resolution techniques
- Offered detailed advice on production and service, adapting suggestions to match customer preferences.
Mechanical Engineering Trainee
Institute for Machine Tools Technoligy (IMTT) - AUNDP/UNIDO assisted Punjab Govt. Project
Punjab
01.2020 - 06.2020
- Improved effectiveness of projects by resolving technical design constructability conflicts
- Analyzed manufacturing processes to identify efficiencies, including tooling, heat treatment, and coating
- Maintained a safe working environment across all tasks with Safety
- Designed and calculated heating and cooling loads for mechanical systems by using AutoCAD, SOLIDWORKS, and Computer numerical control (CNC).
Education
B.Tech (Mechanical Engineering) -
I.K Gujral Punjab Technical University
Punjab, India07.2020
Skills
- AutoCAD
- Solid Works
- CNC proficiency
- Preventative Maintenance
- Excellent time management
- Heating & Ventilation
- Air conditioning
- Compressors
- Organized and efficient
- Maintenance and Repairs
- Refrigeration Technology
- Attention to Details
- Safety and Compliance
- Strong Communication
- Customer relations
- Technical Support
- Complaint handling
- Dedicated Team Player
- Problem Solver
- LiSEC Software
- Microsoft Word
- Excel
- Office
- PowerPoint
- Organizational and planning skills
Personal Information
- Date of Birth: 03/21/1997
- Nationality: Indian
Languages
Punjabi, Hindi & English
Certification
- HVAC Certificate
Timeline
Order Management Representative
Select Glass Industries LLC
02.2023 - Current
Front Office Executive
All Metals Industries LLC
01.2022 - 01.2023
Customer Service Executive & Cashier
Muthoot Fincorp Limited
01.2021 - 10.2021
Mechanical Engineering Trainee
Institute for Machine Tools Technoligy (IMTT) - AUNDP/UNIDO assisted Punjab Govt. Project
01.2020 - 06.2020
B.Tech (Mechanical Engineering) -
I.K Gujral Punjab Technical University
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