Summary
Overview
Work history
Education
Skills
Languages
Certification
References
Timeline
Generic
Dom Robie Hatulan

Dom Robie Hatulan

Dubai,United Arab Emirates

Summary

Dedicated professional with a strong foundation in customer service, demonstrating a calm demeanour under pressure and exceptional problem-solving abilities. Highly observant and computer literate, adept at active listening and excellent communication to effectively address client needs. Quick learner with aspirations to further develop skills in dynamic environments, contributing to organizational success.

Overview

5
5
years of professional experience
1
1
Certification

Work history

Junior Adventure Specialist

Warrior Group L.L.C
Dubai, UAE
09.2023 - Current
  • Provided exceptional service by addressing customer inquiries and resolving complaints effectively.
  • Maintained up-to-date knowledge of product offerings to provide accurate information to customers.
  • Improved customer service with friendly and professional interaction.
  • Provided excellent customer service, encouraging repeat business.
  • Facilitated diverse activities ensuring participant safety and engagement.
  • Developed tailored itineraries based on client preferences and skill levels.
  • Assisted in training new team members on safety protocols and operational procedures.
  • Managed 60 customers per day different nationalities in all 6 activities with 0 complaints or negative feedback up to date.

Competent Instructor (Freelance)

Warrior Group L.L.C
Dubai, UAE
10.2022 - 09.2023

Supervisor and Exhibitor (Freelance)

RED Events
Riyadh, Kingdom of Saudi Arabia
08.2022 - 09.2022

Competent Instructor (Freelance)

Warrior Group L.L.C
Al-Ula, Kingdom of Saudi Arabia
01.2022 - 07.2022

Ticketing Agent (Freelance)

Platinumlist
Dubai, United Arab Emirates
06.2021 - 12.2021

Amusement Activity Instructor (Freelance)

Warrior Group L.L.C
Dubai, United Arab Emirates
11.2020 - 05.2021

Education

Bachelor of Science in Aircraft Maintenance And Technology

PATTS College of Aeronautics
Paranaque, Philippines

Bachelor of Science in Architecture

Colegio De San Juan De Letran
Calamba, Philippines

Interior Design Diploma

Filipino Institute
Dubai, UAE

Skills

  • Professional customer service attitude
  • Calm under pressure
  • Active listening
  • Excellent communication
  • Problem-solving
  • Quick learner
  • Highly observant
  • Computer literate

Languages

English
Fluent
Filipino
Native

Certification

  • EFR - Primary Care(CPR) & Secondary Care (1st) w / AED
  • Interior Design Professional Diploma (Filipino Institute)-February 26 2021
  • Business Management Course(Filipino Institute)-March 20 2020
  • LinkedIN Learning Certificate:

Operations Management Foundations

References

  • HR Manager: Dhivya Saji

Contact No: +971505355206

Email: dhivya@thewarriorgrp.com

  • Administration Manager: Sheena Aranzanzo

Contact No: +971557227327

Email: sheena@thewarriorgrp.com

  • Adventure Hub Manager: Mohamed Elkabany

Contact No: +971588393540

Email: mohamed@thewarriorgrp.com


Timeline

Junior Adventure Specialist

Warrior Group L.L.C
09.2023 - Current

Competent Instructor (Freelance)

Warrior Group L.L.C
10.2022 - 09.2023

Supervisor and Exhibitor (Freelance)

RED Events
08.2022 - 09.2022

Competent Instructor (Freelance)

Warrior Group L.L.C
01.2022 - 07.2022

Ticketing Agent (Freelance)

Platinumlist
06.2021 - 12.2021

Amusement Activity Instructor (Freelance)

Warrior Group L.L.C
11.2020 - 05.2021

Bachelor of Science in Architecture

Colegio De San Juan De Letran

Bachelor of Science in Aircraft Maintenance And Technology

PATTS College of Aeronautics

Interior Design Diploma

Filipino Institute
Dom Robie Hatulan