Dom Robie Hatulan
Dubai,United Arab Emirates
Summary
Dedicated professional with a strong foundation in customer service, demonstrating a calm demeanour under pressure and exceptional problem-solving abilities. Highly observant and computer literate, adept at active listening and excellent communication to effectively address client needs. Quick learner with aspirations to further develop skills in dynamic environments, contributing to organizational success.
Overview
5
5
years of professional experience
1
1
Certification
Work history
Junior Adventure Specialist
Warrior Group L.L.C
Dubai, UAE
2023.09 - Current
- Provided exceptional service by addressing customer inquiries and resolving complaints effectively.
- Maintained up-to-date knowledge of product offerings to provide accurate information to customers.
- Improved customer service with friendly and professional interaction.
- Provided excellent customer service, encouraging repeat business.
- Facilitated diverse activities ensuring participant safety and engagement.
- Developed tailored itineraries based on client preferences and skill levels.
- Assisted in training new team members on safety protocols and operational procedures.
- Managed 60 customers per day different nationalities in all 6 activities with 0 complaints or negative feedback up to date.
Competent Instructor (Freelance)
Warrior Group L.L.C
Dubai, UAE
2022.10 - 2023.09
Supervisor and Exhibitor (Freelance)
RED Events
Riyadh, Kingdom of Saudi Arabia
2022.08 - 2022.09
Competent Instructor (Freelance)
Warrior Group L.L.C
Al-Ula, Kingdom of Saudi Arabia
2022.01 - 2022.07
Ticketing Agent (Freelance)
Platinumlist
Dubai, United Arab Emirates
2021.06 - 2021.12
Amusement Activity Instructor (Freelance)
Warrior Group L.L.C
Dubai, United Arab Emirates
2020.11 - 2021.05
Education
Bachelor of Science in Aircraft Maintenance And Technology
PATTS College of Aeronautics
Paranaque, PhilippinesBachelor of Science in Architecture
Colegio De San Juan De Letran
Calamba, PhilippinesInterior Design Diploma
Filipino Institute
Dubai, UAESkills
- Professional customer service attitude
- Calm under pressure
- Active listening
- Excellent communication
- Problem-solving
- Quick learner
- Highly observant
- Computer literate
Languages
English
Fluent
Filipino
Native
Certification
- EFR - Primary Care(CPR) & Secondary Care (1st) w / AED
- Interior Design Professional Diploma (Filipino Institute)-February 26 2021
- Business Management Course(Filipino Institute)-March 20 2020
- LinkedIN Learning Certificate:
Operations Management Foundations
References
- HR Manager: Dhivya Saji
Contact No: +971505355206
Email: dhivya@thewarriorgrp.com
- Administration Manager: Sheena Aranzanzo
Contact No: +971557227327
Email: sheena@thewarriorgrp.com
- Adventure Hub Manager: Mohamed Elkabany
Contact No: +971588393540
Email: mohamed@thewarriorgrp.com
Timeline
Junior Adventure Specialist
Warrior Group L.L.C
2023.09 - Current
Competent Instructor (Freelance)
Warrior Group L.L.C
2022.10 - 2023.09
Supervisor and Exhibitor (Freelance)
RED Events
2022.08 - 2022.09
Competent Instructor (Freelance)
Warrior Group L.L.C
2022.01 - 2022.07
Ticketing Agent (Freelance)
Platinumlist
2021.06 - 2021.12
Amusement Activity Instructor (Freelance)
Warrior Group L.L.C
2020.11 - 2021.05
Bachelor of Science in Architecture
Colegio De San Juan De Letran
Bachelor of Science in Aircraft Maintenance And Technology
PATTS College of Aeronautics
Interior Design Diploma
Filipino Institute