DONA JOSRAJ

• Managed department efficiencies by creating and maintaining accurate records on database.
• Created training needs assessments to identify skills and knowledge gaps.
• Conducted corporate inductions for new starters, receiving positive feedback in satisfaction surveys.
• Schedule HSE Trainings for ADNOC Onshore staffs
• Coordinating with instructors and sending training Confirmation to clients
• Preparing of Certificates & Cards for all trainings. Invoicing and maintaining of Client records.
• Arranging confirmed trainings given by sales team, creating zoom meeting schedules for virtual trainings
• Arranging all pertinent documents pre-training and post-training
• Handling all day-to-day operations in the training center and Coordinating with several departments to ensure smooth flow of operations

• Received, sorted and distributed incoming mail.
• Acted as main contact for internal and external clients.
• Screened phone calls and routed callers to appropriate parties.
• Researched, analysed and summarised data for research.
• Kept and maintained accurate filing system for preservation of office information.
• Assisted managers in compiling and organising materials for meetings.
• Provided printing, photocopying scanning support to colleagues.
• Called maintenance team to perform repairs and inspections on office equipment.
• Arranged supplies, documents and spaces for meetings.
• Photocopied and printed presentations and reports for meetings.
• Drafted contracts and purchase orders for team.
• Kept files organised and up-to-date for accurate record-keeping purposes.

· Responsible for approving mortgage after doing quality check of documents like tax return, bank statements, pay slips, assets, liabilities, bank balance and other financial data to verify whether customers are eligible.

· Pulling credit reports to check the liabilities of customers through specified websites like Experian.

· Responsible for Quality check of under writing in mortgage section.

• Verified quality and accuracy of data to determine conformance with pre-defined acceptance criteria.

• Responsible for Database Maintenance, Table Creation, Importing data, Data Cleaning.
• Responsible for doing various analysis by writing complex queries for Retail Analytics such as Velocity analysis, Price Band Analysis, RFM Analysis, Market Basket Analysis.
• Responsible for developing and designing reports through Excel and PPT.
• Generate reports based on the developed SQL entities for the analytics and the same is used by the presentation team to generate front end reports.
• Prepare detailed statistical reports in MS Excel to track progress of weekly, monthly and quarterly customers.
• Taking care of all BMS concepts such as: Stored procedure, trigger, joins.
• Also responsible for SQL server concepts like: Replication, Coding, Implementation
• Managing DBA concepts such as Backup-restore databases

• Working as IT Faculty for Syllabus related languages like C, C++, Basic SQL
• Responsible for giving IT Training to University Students
• Conducting test, seminar in the University

• Taking care of Clients issues by assigning them to concerned team
• Also responsible for explaining new technologies, offers and benefits to Clients
• Suggesting ideas that enhance efficiency and maximize performance, implementing technology solutions
• Analyze current business requirements received from the client