Dona Nimasha

• Managed daily business operations and ensured smooth transaction flow.
• Handled transmittal of invoices and maintained accurate documentation for auditing and record-keeping.
• Performed Accounts Receivable (AR) billing, verified check payments, and posted transactions according to corresponding invoices.
• Reviewed and closed high-balance accounts to maintain financial accuracy and compliance.
• Updated PH (Public Holiday) tracker and prepared PH reconciliation reports across all departments.
• Uploaded employee leave records to support accurate payroll processing.
• Managed Oracle system requests and ensured timely submission and follow-up.
• Assisted new joiners and team members with onboarding and ongoing support, promoting a collaborative work environment.

Guest Check-in/Check-out: Managed the check-in/check-out process, ensuring a smooth and efficient experience for guests.

Payment Processing: Processed guest payments, issued invoices, and managed billing issues using hotel systems.

Communication: Coordinated with housekeeping, maintenance, and management to ensure guests’ needs were met promptly.

Reservations Management: Handled reservations via phone, email, and booking systems (e.g. OPERA etc.) ensuring accuracy and offering up selling opportunities to maximize hotel revenue.

Telephone & Email Management: Managed high volumes of calls and email inquiries, booking reservations and assisting with guest needs.

• Use detail-oriented in customer interaction, booking and ticketing reservations, and Rerouting passengers using the AMADEUS reservation system.
• Complete all necessary arrangements for accommodating passengers with reservations.