DONA WILSON
Dubai,United Arab Emirates
Summary
Analytical problem solver with 2+ years of experience in the internet industry, driving data-driven improvements in various operational environments. Implemented data governance, streamlined workflows, and optimized data entry, resulting in measurable gains in efficiency and accuracy. Skilled in system design, data governance, data architecture, and establishing clear SOPs, leading to improved operational performance across diverse business models.
Overview
8
8
years of professional experience
Work History
Associate analyst-Growth & Strategy
Paus; Wellness Cafe
Dubai, United Arab Emirates
05.2024 - Current
- Enhanced Data Governance and Efficiency: Streamlined data operations, achieving 85% data readability and reducing reporting time by 20%, while implementing standardized naming conventions and key performance indicators (KPIs) to drive data-driven decision-making and improve overall business goal assessment.
- Enhanced Customer Feedback Analysis: Developed review management template, aggregating online and offline reviews, providing actionable customer service insights and brand messaging consistency. Reduced average response time to customer reviews by 15%.
- Developed Inventory Management Framework: Proposed streamlined warehouse and inventory management by implementing item and recipe coding for enhanced inventory control. Improved inventory accuracy by 20%.
- Data Accuracy & System Optimization: Implemented FOH staff training and system audits, reducing data entry discrepancies and improving incident escalation. Decreased data entry errors by 25% and reduced incident resolution time by 10%.
- Cost Optimization: Executed stakeholder negotiations resulting in cost savings and enhanced operational budget management. Achieved a 5% reduction in overall operational expenses.
Management Intern-Growth & Strategy
Paus; Wellness Cafe
Dubai, United Arab Emirates
03.2024 - 05.2025
- Optimizing Data Infrastructure: Streamlined backend data structures for Foodics POS & Supy IMS systems, optimizing data retrieval processes and achieving an estimated 15% reduction in reporting and analytical processing times.
- Driving End-to-End Project Progress: Led initial phases of end-to-end POS system implementation, completing 40% project within internship period, This included comprehensive data gathering, meticulous data building, and architectural design, ensuring structured and scalable system.
- Project leadership: Successfully initiated and executed data gathering and architecture phases by organizing and processing data from previous systems, demonstrating proactive project management and technical proficiency from inception to execution.
Community & Sustainability Associate
CAFU APP DMCC
Festival Tower, Dubai , United Arab Emirates
07.2023 - 10.2023
- Waste Reduction Impact: Led a Circular Economy program, achieving a 20% reduction in waste sent to landfills.
- Supplier Sustainability Tracking: Contributed to a supplier sustainability scorecard, tracking key metrics for 30+ suppliers, enhancing supply chain sustainability.
- Employee Engagement Growth: Supported internal sustainability events, resulting in a 20% increase in employee engagement and awareness of sustainability goals.
- Strategic Sustainability Contribution: Conducted market research and formulated policies, directly shaping the organization's sustainability strategy.
Strategy Consultant
Delivery Hero Talabat DB LLC
Business Bay, Dubai, United Arab Emirates
01.2022 - 03.2022
- Enhanced Strategic Planning: Collaborated on scenario planning and strategic forecasting, directly contributing to informed decision-making for Cloud Kitchen performance and new projects.
- Increased Brand Visibility: Drove a 20% improvement in brand visibility at the Expo site through competitor analysis and strategic implementation.
- Improved Compliance Standards: Achieved 90% compliance with Expo's sustainability standards through detailed kitchen inspections, ensuring adherence to project requirements.
- Data-Driven Insight Delivery: Developed data-driven presentations and reports, translating environmental research and findings into actionable insights for strategic business cases.
Strategy Intern - Worker Welfare Auditor
Delivery Hero Talabat DB LLC
Business Bay, Dubai, United Arab Emirates
07.2021 - 03.2022
- Ensured Compliance & Resolution: Resolved worker welfare issues for 30+ brands, maintaining seamless project operations and adherence to Expo guidelines.
- Data-Driven Policy Improvement: Conducted data analysis from 9 partner brand facility audits, driving informed HR policy reviews and actionable improvement plans.
- Proactive Issue Mitigation: Reduced potential risks by identifying and resolving worker welfare concerns through 9+ staff interviews and proactive grievance documentation.
- Enhanced Staff Preparedness: Led worker welfare orientations for 20+ cloud kitchen staff, improving understanding and adherence to worker rights and standards.
Audit Intern
Saif Chartered Accounts
Business Bay, Dubai , United Arab Emirates
04.2017 - 05.2017
- Audit Methodology Proficiency: Developed a robust understanding of the company's audit methodology, approach, and tools through hands-on experience supervised by licensed Auditors.
- Knowledge Enhancement through Supervision: Worked under the direct supervision of auditors, acquiring a working knowledge of the company's audit approach, tools, and methods.
- Financial Data Accuracy Assurance: Verified the correctness of financial statement figures and postings by conducting accurate checks against original documents, ensuring a 98% accuracy rate.
Education
MSc - Managing Business Performance
Heriot-watt University
Dubai, United Arab Emirates 04.2001 -
BACHELORS - COMMERCE , COMPUTER APPLICATION
Saint Gits College of Applied Sciences
Kottayam 04.2001 -
Skills
- Strategic Project Management
- Systems Thinking & Analysis
- Data Modeling
- Data Governance
- Stakeholder management
Timeline
Associate analyst-Growth & Strategy
Paus; Wellness Cafe
05.2024 - Current
Management Intern-Growth & Strategy
Paus; Wellness Cafe
03.2024 - 05.2025
Community & Sustainability Associate
CAFU APP DMCC
07.2023 - 10.2023
Strategy Consultant
Delivery Hero Talabat DB LLC
01.2022 - 03.2022
Strategy Intern - Worker Welfare Auditor
Delivery Hero Talabat DB LLC
07.2021 - 03.2022
Audit Intern
Saif Chartered Accounts
04.2017 - 05.2017
MSc - Managing Business Performance
Heriot-watt University
04.2001 -
BACHELORS - COMMERCE , COMPUTER APPLICATION
Saint Gits College of Applied Sciences
04.2001 -
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