Summary
Overview
Work history
Skills
Languages
Certification
Timeline
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Donavan Howera

Donavan Howera

Summary

Motivated service worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues. Experienced Barista with wide range of coffee and tea knowledge. Successfully serves customers in high-traffic coffee shops. Superior customer service skills and commitment to product quality and operational efficiency. Friendly Barista with great people skills and sales experience. Dedicated to creating personalized customer experiences while offering expertise in coffee production, and preparation. Strong knowledge of roasting and brewing, with enthusiasm for promoting sustainable and fair-trade coffee.

Overview

6
6
years of professional experience
1
1
Certification

Work history

Barista/Waiter

MAD Hospitality
dubai, UAE
06.2021 - Current
  • Made and served high-volume beverages with speed, quality and consistency, thriving in fast-paced cafe environments.
  • Managed peak cafe hours effectively, creating and delivering drinks swiftly to maintain efficient service.
  • Cleaned counters, machines, utensils and seating areas for immaculate cafe conditions.
  • Trained new team members with positive reinforcement and respectful, motivational coaching.
  • Produced high-volume coffee orders quickly and accurately, meeting customer demand.
  • Thoroughly cleaned and maintained coffee machines, reducing faults and issues for smooth, efficient service.
  • Used excellent memorisation skills to maintain extensive drinks menu, ingredients and recipe knowledge.
  • Warmly greeted and served customers, promptly processing payments to minimise wait times.
  • Trained new and junior staff members on coffee-making techniques, including grinding, steaming and latte art.
  • Built strong relationships with customers, recalling names and regular orders to maintain rapport and loyalty.
  • Prepared and served hot and cold beverages promptly, maintaining temperature, quality and presentation.
  • Studied and re-designed processes to improve quality of coffee and cafe products.

Barista/Waiter

The Duchess Restaurant and Café
Dubai, UAE
01.2018 - 06.2021
  • Assisted customers with menu selection, offering knowledge of current special dishes and personal recommendations to build rapport.
  • Processed cash and card payments promptly, minimising customer waiting times and enabling swift table turnarounds.
  • Managed restaurant closing duties, from cleaning dining areas to cashing up tills.
  • Kept guest tables neat and tidy by regularly clearing away dirty dishes and used glasses and wiping down surfaces.
  • Warmly greeted guests upon arrival to create welcoming atmosphere.
  • Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
  • Delivered food and drinks from kitchen to respective tables to meet timely expectations.
  • Cleaned, sanitised and organised food storage racks and bins, maintaining exceptional hygiene standards.
  • Produced high-volume coffee orders quickly and accurately, meeting customer demand.
  • Prepared and served hot and cold beverages promptly, maintaining temperature, quality and presentation.
  • Made and served high-volume beverages with speed, quality and consistency, thriving in fast-paced cafe environments.
  • Trained new team members with positive reinforcement and respectful, motivational coaching.
  • Managed peak cafe hours effectively, creating and delivering drinks swiftly to maintain efficient service.
  • Fulfilled personalised orders with speciality milk options, meeting strict dietary requirements.
  • Cleaned and sanitised coffee and food preparation areas, maintaining impeccable hygiene standards.
  • Built and nurtured customer loyalty by remembering personal preferences.
  • Maintained clean, organised cafe workspaces, enabling co-workers to readily locate required supplies.

Skills

  • Hard Skills: Coffee brewing, Operating espresso machines, Steaming milk, Coffee and tea knowledge, Latte art, Food safety, Foreign languages, Operating point of sale (POS) equipment, Maintaining coffee equipment, Cleaning, Math
  • Soft Skills: Customer service skills, Sales, Communication skills, Physical strength, Problem solving, Strong customer service orientation

Languages

English
Fluent

Certification

  • CNA - Certified Nurse Assistant

Timeline

Barista/Waiter

MAD Hospitality
06.2021 - Current

Barista/Waiter

The Duchess Restaurant and Café
01.2018 - 06.2021

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Donavan Howera