Don Harsha Iranus Jayanga
Dubai,United Arab Emirates
Summary
Accomplished professional with expertise in B2B client management and brand development. Demonstrates strong capabilities in comparative analysis, performance tracking, and evaluations. Proven track record in relationship development, training and mentoring, and team leadership. Skilled in budgeting and finance, client contract negotiations, and project management. Committed to leveraging skills for strategic growth and success in future endeavours.
Overview
16
16
years of professional experience
2012
2012
years of post-secondary education
Work history
Founder/Investor
Quantum X Project Management Solutions FZE
06.2024 - Current
- Developed business strategy by conducting comprehensive market research.
- Maximized profits through strategic pricing adjustments and cost management techniques.
- Sourced talent globally to diversify employee skillset and experience base.
- Networked with industry leaders, cultivating mutually beneficial partnerships.
- Launched new, innovative projects based on customer demand.
Director Business Development
Fintree Corporate Services
05.2024 - Current
- focuses on aquiring and retaining business from coporate clients.
- Managed key accounts to ensure customer satisfaction.
- Developed strategic plans with a focus on long-term growth.
- Implemented new marketing strategies, boosting brand awareness.
- project management which includes planning , organizing and managing resources to achieve specific project goals. invoves in stucturing the project from inititiation to closure.
BDM Sales and service
Dubai Islamic Bank
11.2016 - 04.2024
- Company Overview: Dubai
- Foster/ accentuate client relationships to augment wallet share & revenues.
- Gratifying customer anticipations apropos of the impact/ precision/ promptitude/ professional service via one-on-one & telephone.
- Research/ amass/ analyze market & competitor info on current trends whilst proposing novel strategies & alterations to transcend competition/ NPD.
- Enforce client contact strategies aligning with Corporate Operating Framework to penetrate client base & generate sales.
- Maintain/ ascertain CRM data is maximal & current.
- Surveil/ analyze market trends & gravitations and warn/ direct the clients pertaining to anticipated volatility.
- Act as a liaison between existing/ potential clients & the Bank.
- Deliver optimum client service level via reciprocating promptly/ effectively during & post the sales process.
- Dubai
BDM - Business Development Manager
Mashreq Bank PSC
05.2015 - 10.2016
- Company Overview: Dubai
- Assimilated in diverse industry related campaigns, events & Bank's marketing promotions/ bankrolled events to foster/ sustain business relationships.
- Enhanced the service quality levels via assuming ownership on client issue remedies, reporting on indicators established by CSQ precisely at the required frequency.
- Handled/ serviced the Bank's premier customers.
- Trained/ mentored/ coached new recruits & juniors to engage productively in the market & enhance revenues whilst augmenting brand awareness across Dubai.
- Rendered constructive/ constant feedback on improvement on products, services, processes ensuing diminished cycle time, costs & elevated client gratification.
- Strictly monitored Branch process & escalated deviations to the Branch Manager & remediated immediately leading to stipulated Branch Audit ratings.
- Implemented the Complaint Handling Analysis Process (CHAP) which resulted in replacing advanced strategies & lessened the number of complaints drastically.
- Handled/ managed all SME clients via effective servicing & promoting SME banking products/ services.
- Dubai
Senior Sales & Service Officer
Mashreq Bank PSC
07.2014 - 05.2015
- Company Overview: Dubai
- Dubai
Sales & Service Officer
Mashreq Bank PSC
07.2011 - 07.2014
- Company Overview: Dubai
- Dubai
Senior Personal Banking Advisor
HSBC
04.2009 - 06.2011
- Company Overview: Sri Lanka
- Sri Lanka
Education
BSc Degree - Business Management
National University of Ireland
Diploma - Marketing
London Business School
Certified CBF - undefined
Institute of Banker's in Sri Lanka
Diploma - Computer Hardware Engineering & Networking
Turnkey Computer Systems
Advanced Computer Aided Drafting & Designing - Auto CAD
IDM
Diploma - Computer Studies
IDM
College - undefined
St. Peter's College
Colombo, 4Skills
- B2B client management
- Comparative analysis
- Performance tracking and evaluations
- Brand development
- Relationship development
- Training and mentoring
- Budgeting and finance
- Client contract negotiations
- Team Leadership
- Project Management
Custom
Provided on Request
Personal Information
Date of birth: 06/27/86
Timeline
Founder/Investor
Quantum X Project Management Solutions FZE
06.2024 - Current
Director Business Development
Fintree Corporate Services
05.2024 - Current
BDM Sales and service
Dubai Islamic Bank
11.2016 - 04.2024
BDM - Business Development Manager
Mashreq Bank PSC
05.2015 - 10.2016
Senior Sales & Service Officer
Mashreq Bank PSC
07.2014 - 05.2015
Sales & Service Officer
Mashreq Bank PSC
07.2011 - 07.2014
Senior Personal Banking Advisor
HSBC
04.2009 - 06.2011
Diploma - Marketing
London Business School
Certified CBF - undefined
Institute of Banker's in Sri Lanka
Diploma - Computer Hardware Engineering & Networking
Turnkey Computer Systems
Advanced Computer Aided Drafting & Designing - Auto CAD
IDM
Diploma - Computer Studies
IDM
College - undefined
St. Peter's College
BSc Degree - Business Management
National University of Ireland
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