Donia Ali
Summary
Salesforce Pro cient Information Systems Analyst familiar with completing highly technical work to improve business computing environments. Excellent critical thinking, organizational and con ict management skills developed over 4 years in the eld. Desiring a full-time position in a challenging, growth-oriented environment. Senior Management Information System Analyst
Overview
9
9
years of professional experience
Work history
MIS Analyst
Damac Properties
10.2022 - Current
- Prepared complex reports to present during client meetings.
- Maintained up-to-date knowledge of current technology technical developments.
DubaiMIS Analyst
EMAAR PJSC
01.2016 - 01.2018
- Utilized advanced querying, visualization and analytics tools to analyze and process complex data sets
- Preparing dashboards and automation reports.
- Collaborating with higher management to drive strategy and implement new processes.
- Preparing variety of different written communications, reports and documents.
- Utilized data visualization tools to effectively communicate business insights.
- Identi ying and documenting detailed business rules and use cases based on requirements analysis
- Analyzed transactions to build logical business intelligence model for real-time reporting needs
- Tested data prediction algorithms based on historical data
- Extracted and assessed data from databases to drive improvement of product development and business strategies and processes.
Service Representative
Emaar Properties
Dubai
10.2018 - 02.2019
- Part of high-volume and e cient customer service team provinding full support for customers
- Managed all inquries including investigation of questions & complaints from the point of purchase till handover and during the defect laiabilty period
- Addressing issues to concerned departments.
- Excellent understanding of the off-plan ad secondary market sales process.
- Helping customers with the handover process of a property.
- Met and exceeded department productivity and quality standards
- English Capsules, Cairo, Cairo Governorate, EgyptEnglish Teacher,
- English Capsules: 03/2018, (how to teach English)
- Three month internship on the learning, couching techniques and public speaking
- English Capsules: 06/2018 | English Couch
- As a result of the hard work and felixibilty to earn new skills after the internship I got chosen as an English couch to help out instructors and students during their classes.
Accounting Faculty
Bachelor Degree, Ain Shams
University
Cairo
09.2014
- Degree: Bachelor's
- Vodafone Uk, Cairo, Cairo Governorate, EgyptCall Center Specialist,
- A busy fast paced Call Center where I used to listen to customer's query very carefully to provide best answer and solution
- Providing accurate information and advice
- Identifying solutions using the best available options and tools
- Forwarding complaints to relevant department if needed
- Guiding all customer issues to a satistactory conclusion
Trainee
Barcylays Bank
01.2016 - 01.2017
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution
- Trained and mentored new personnel hired to ful ll various roles
- Analyzed company training methods and made adjustments to rectify issues.
- Increase e ciency and exceed training goals
- Created and oversaw training programs for operations
- Monitored and reported trainee progress.
- Introducing new learning tools to address individual needs.
Education
Dubai, Dubai doniaali1.cv.ink Analytical Skills dashboards Pivot Tables -
Microsoft O ce Forecasting Organized - undefined
Skills
Power query
Additional Information
- EDUCATION
Timeline
MIS Analyst
Damac Properties
10.2022 - Current
Service Representative
Emaar Properties
10.2018 - 02.2019
DubaiMIS Analyst
EMAAR PJSC
01.2016 - 01.2018
Trainee
Barcylays Bank
01.2016 - 01.2017
Accounting Faculty
Bachelor Degree, Ain Shams
University
09.2014
Dubai, Dubai doniaali1.cv.ink Analytical Skills dashboards Pivot Tables -
Microsoft O ce Forecasting Organized - undefined
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