DONYA DAOUD
Quality Manager
Dubai,UAE
Summary
- (Quality Manager)
With 10 years of experience in quality management, I have had the opportunity to work with both international and government entities across the UAE and GCC. My expertise includes conducting audits, ensuring compliance with regulatory requirements, and driving continuous improvement initiatives and delivering training. I am skilled in optimizing processes, managing cross-functional teams, and identifying risks to enhance the effectiveness of quality management systems. With a proven track record of improving operational efficiency, I am dedicated to delivering excellence in both public and private sector projects.
- Provided administrative support to management and ensured efficient task and project coordination.
- Managed documents and records with high accuracy.
- Developed training programs and supported team performance and customer satisfaction.
- Coordinated internal and external communications and supported budget and cost control activities.
Overview
10
10
years of professional experience
Work History
Management Consultant
Wisdom Global
Dubai
05.2022 - 05.2023
- Collaborating with Al-Fujairah Natural Resource Corporation on Iso Training & Government Excellence Training for 10 months
- Working on a strategy preparation project with the Executive Council of Umm Al-Quwain for 2 months.
- Presenting findings and recommendations to clients and achieved 71% first-call resolution
- Conducting regular performance evaluations to ensure compliance with excellence standards, resulting in a 95% compliance rate
- Developing and implementing excellence standards for employees, resulting in a 30% increase in employee performance
- Management consulting firm specializing in quality management and government excellence training.
Quality & Governance Excellence Consultant
Dubai Sports Council
Dubai
05.2021 - 01.2022
- Managing and working with Dubai Sports Council as a Quality Consultant for one year, leading the implementation of Business Continuity Management (BCM) and delivering IMS (ISO Integrated Management System) awareness and onboarding training for new employees.
- Collaborating with the Dubai Health Authority through the Leadership Partners Initiative (Shuraka' Al-Riyada) to support the Government Excellence Award, contributing to the assessment and improvement of governance, quality, and operational processes standard
- Government entity responsible for promoting sports and physical activity in Dubai.
Quality Assurance Manager
Saeed Ahmed Lootah Charity Foundation
Dubai
02.2025 - Current
- Led the implementation of quality systems and delivered staff training at Dubai Medical University Hospital, as part of the group entities.
- Conducted internal audits and quality compliance activities for Lootah Technical Center (LTC).
- Managed quality assurance activities for the Saeed Ahmed Lootah Charity Foundation, ensuring alignment with internal policies and quality standards.
- Supported group-wide quality improvement initiatives, documentation, and compliance follow-up across multiple entities.
- Charity organization focused on providing social services and support in the UAE.
Office & Quality Manager
Nexans
Dubai
07.2023 - 10.2024
- Ensured compliance with ISO and CE standards for medical oxygen cylinders, reducing quality complaints.
- Performed audits and inspections to detect and resolve quality issues.
- Supported manufacturing efficiency and product quality improvements.
- Analysed quality data and trained staff to drive continuous improvement.
- Global leader in cabling and connectivity solutions.
Human Resources Executive
MGC Medical Group Company
01.2017 - 01.2018
- Managing a diverse workforce of over 50 employees, ensuring effective human resources management and strategic alignment with organizational goals.
- Ensuring effective communication and cooperation between human resources and other departments leading to a 50% improvement in the workflow.
- Working closely with hiring managers to optimize job postings, leading to a 40% increase in qualified candidate applications.
- Participating in strategic planning and decision-making processes, setting 5-year goals and objectives and identifying 10 key performance indicators.
- Conducting regular employee feedback sessions, resulting in a 20% increase in employee satisfaction.
- Healthcare organization providing medical services in Syria.
Administrative Officer
01.2016 - 12.2017
- Coordinating 50+ administrative tasks per week, including scheduling 20+ meetings, and managing correspondence.
- Developing and implementing comprehensive training programs for administrative staff including 12 hours of initial training.
- Developing and implementing of strategic plans and targets based on patient's needs, resulting in an 85% increase in patient satisfaction.
Quality Manager
Bahbouh Trading OxyLife
Damascus
02.2019 - 01.2020
- Inspecting manufacturing processes, raw materials, and finished products to identify and resolve quality issues, with a 100% compliance rate with regulatory requirement.
- Maintaining a strong focus on customer satisfaction by proactively addressing quality concerns and implementing corrective actions, with a customer satisfaction rate of 95% or higher.
- Recommended and facilitated 15+ solutions to streamline workflows, improve efficiency, and enhance productivity within the organization.
- Company specializing in medical oxygen solutions.
Education
Master of Business Administration - undefined
Singhania University
06.2024
Bachelor Degree - Sciences, Department of Biochemistry
Damascus University
01.2016
Languages
Arabic
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
French
Upper intermediate (B2)
Personal Information
- Marital Statue: Single
- Date of Birth: 26-06-1992
- Email: donya.daoud922@gmail.com
- Location: Dubai - UAE
Certification
- CQM - Certified Quality Manager
- Licensed Lean 6 sigma
- Certified ISO 9001 : 2015
- MBA
Accomplishments
- Collaborated with team of 52 in the development of
Preparation of the Dubai Sports Council for Government Excellence Awards during the “Leadership Partners Initiative” in collaboration with the Dubai Health Authority.
- Achieved :I have been awarded Employee of the Month multiple times across several companies - I was also honored by the Juvenile Association by His Excellency Lieutenant General Dhahi Khalfan in Dubai.
Timeline
Quality Assurance Manager
Saeed Ahmed Lootah Charity Foundation
02.2025 - Current
Office & Quality Manager
Nexans
07.2023 - 10.2024
Management Consultant
Wisdom Global
05.2022 - 05.2023
Quality & Governance Excellence Consultant
Dubai Sports Council
05.2021 - 01.2022
Quality Manager
Bahbouh Trading OxyLife
02.2019 - 01.2020
Human Resources Executive
MGC Medical Group Company
01.2017 - 01.2018
Administrative Officer
01.2016 - 12.2017
Master of Business Administration - undefined
Singhania University
Bachelor Degree - Sciences, Department of Biochemistry
Damascus University