DONIA MEDHAT
Dubai,Dubai
Summary
A high-performing Operations & Guest Experience Specialist with extensive expertise in Administrative Management and HR Operations. Proven track record in orchestrating Staff Rosters, Monthly Attendance tracking, and Annual Leave/PH Planning. Exceptional at driving brand reputation through Google Reviews generation and building high customer retention by turning first-time visitors into repeat guests. Expert in CRM Data Collection (names & contact details), resolving complex conflicts on the spot, and managing high-volume Waiting Lists. A tech-savvy leader with a strong foundation in Accounting that ensures 100% financial accuracy in all business transactions and audits.
Overview
7
7
years of professional experience
Work history
HOSTESS (SUPERVISOR IN TRAINING)
LEEN'S (DIFC - MCC) - (ASIAN - LATIN FUSION)
Dubai, Dubai
2025.10 - Current
- Systems Mastery: Expertly operating a multi-platform digital ecosystem: GRUB-TECH, QULB, REVEL, HOICK, SUPY, and SEVEN ROOMS.
- HR & Admin Lead: Full responsibility for managing Monthly Attendance, designing Weekly Staff Rosters, and orchestrating Annual Leave & Public Holiday (PH) plans via Excel to ensure zero operational gaps.
- CRM & Database Growth: Building a robust guest database by capturing accurate names and contact details into the CRM for marketing and personalized engagement.
- Customer Retention & Loyalty: Successfully converting first-time visitors into repeat guests by building strong personal rapport and professional follow-up.
- Brand Ambassador (Cross-Promotion): Actively educating guests about the brand’s other branches to drive traffic across the group while maintaining loyalty to the current location.
- Google Reviews Leader: Spearheading the strategy to increase positive online ratings through proactive guest engagement and excellence in reception.
- Conflict Resolution: Highly skilled in resolving guest complaints on the spot, ensuring 100% satisfaction and guest recovery.
CASHIER & HOSTESS (MULTI-UNIT SUPPORT)
INDEPENDET FOOD COMPANY (DM - MAA - MCC)
Dubai, Dubai
2024.11 - 2025.10
- Career Progression: Started at Public (Italian Cuisine - Dubai Mall), then hand-picked based on performance to lead the Grand Openings of Public (Marsa Al Arab) and Public (Mirdif City Centre).
High-Volume Crowd Management: Successfully managed high-traffic guest flow; expert in Waiting List Management and optimizing floor capacity and reservations during peak hours in Dubai Mall and Marsa Al Arab.
Brand Mastery: Managing operations for Public (Italian) and providing key support for Parker’s (French-American Social Dining) during peak tourist seasons.- Financial Accuracy: Fully responsible for daily financial settlements, auditing reports, and team tip distribution with zero discrepancies (100% accuracy).
- Systems: Proficient in Resto Guru for seamless order and data flow.
HOSTESS
MOHAMED HILAL GROUP ( DUBAI MALL )
Dubai, Dubai
2023.11 - 2024.10
- Luxury Cuisine Management: Managed VIP relations and the Sequence of Service at Ana (Modern Emirati) and Third Avenue (Italian & Mediterranean Luxury).
Sequence of Service (SOS): Mastered the luxury Sequence of Service, ensuring a flawless and high-end dining experience from arrival to departure.
Hygiene & Quality Control: Strictly adhering to Food Safety & Hygiene standards, ensuring the hostess station and dining environment meet premium brand audits.
Google Reviews: Actively contributed to the brand’s online reputation and positive feedback through professional guest engagement.
Seating Strategy & Systems: Mastered Seven Rooms to optimize seating capacity and manage complex high-volume reservations in one of the world's busiest malls.
SALES & OPERATIONS SPECIALIST (BUSSINESS OWNER)
SELF-EMPOLYED
CAIRO, EGYPT
2019.04 - Current
- Managed an online apparel business, serving as an authorized agent for major wholesale factories and driving both B2B and B2C sales across all governorates.
- Built and maintained a strong client network, negotiating pricing, closing deals, and managing repeat accounts.
Education
Bachelor's degree - ACCOUNTING AND COMMERCE
CAIRO UNIVERSITY
CAIRO \ EGYPT 2020.10 -
Diploma - BUSINESS ADMINISTRATION
TECHNICAL COMMERCIAL INSTITUTE
CAIRO \ EGYPT 2018.10 - 2020.05
High School Diploma - GENERAL SECONDARY EDUCATION
AL SHAHID MUSTAFA ABU ZAID HIGH SCHOOL
CAIRO \ EGYPT 2015.10 - 2018.05
Skills
- Operational Systems Proficiency (Grub-Tech, Seven Rooms, QULB)
- HR & Staff Roster Management
- Financial Auditing & Reporting
- Cash Management & Discrepancy Control
- CRM & Guest Database Growth
- Microsoft Office Basics ( Word & Excel)
- Google Reviews & Brand Reputation Strategy
- Sales & Cross-Promotion Excellence
- B2B & B2C Negotiation Skills
- High-Volume Waitlist & Crowd Management
- Conflict Resolution & Guest Recovery
- Multi-unit Operational Support
- Luxury Sequence of Service (SOS)
Languages
Arabic
Native
English
Advanced
Timeline
HOSTESS (SUPERVISOR IN TRAINING)
LEEN'S (DIFC - MCC) - (ASIAN - LATIN FUSION)
2025.10 - Current
CASHIER & HOSTESS (MULTI-UNIT SUPPORT)
INDEPENDET FOOD COMPANY (DM - MAA - MCC)
2024.11 - 2025.10
HOSTESS
MOHAMED HILAL GROUP ( DUBAI MALL )
2023.11 - 2024.10
Bachelor's degree - ACCOUNTING AND COMMERCE
CAIRO UNIVERSITY
2020.10 -
SALES & OPERATIONS SPECIALIST (BUSSINESS OWNER)
SELF-EMPOLYED
2019.04 - Current
Diploma - BUSINESS ADMINISTRATION
TECHNICAL COMMERCIAL INSTITUTE
2018.10 - 2020.05
High School Diploma - GENERAL SECONDARY EDUCATION
AL SHAHID MUSTAFA ABU ZAID HIGH SCHOOL
2015.10 - 2018.05