Summary
Overview
Work History
Education
Skills
Timeline
Generic
Donna Al Saraf

Donna Al Saraf

Customer Care Consultant
Sharjah

Summary

To be an integral part of your organization’s professional team; where my education, experience and personal skills shall be utilized in a challenging position. Personal Profile Reliable, patient and result oriented with a clear vision. Ability to learn quickly and adapt to changing environments. Highly dedicated to accomplish to targets. Smart to adapt with any stressful conditions. A good sense of responsibility and maintain trust and confidence once in accordance with such. Excellent interpersonal skills. Knowledgeable and dedicated customer service professional with extensive experience in Luxury industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

5
5
years of professional experience
5
5
years of post-secondary education
1
1
Language

Work History

Customer Care Consultant

Chalhoub Group
Dubai
07.2021 - Current
  • Leveraged sales expertise to promote products and capitalize on upsell opportunities.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Managed supplier deliveries around client needs to increase client retention.
  • Navigated multiple computer systems and applications to find information.
  • Coordinated timely responses to online customer communication and researched complex issues.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Delivered prompt service to prioritize customer needs.
  • Managed timely and effective replacement of damaged or missing products.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Analyzed customer feedback for process improvements to achieve long-term business objectives.
  • Assisted call-in customers with questions and orders.

Business Development Executive

Route Mobile
04.2019 - Current
  • Manage business development opportunities for mobile marketing business, managing both existing and new Corporate Clients to expand the business footprint and volume in the GCC
  • Planning and executing innovative customer engagement mobile marketing / digital marketing campaigns to enhance profitability to the enterprise client and increase market penetration
  • Implementation of the same in co-ordination with relevant technical teams to bring the feel-good factor for the end user.
  • Communicated directly with customers and partners to build strong business networks and relationships.
  • Developed new proposals, contracts and procedures to draw in more clients and streamline work operations.
  • Translated customer needs into solution requirements using powerful value propositions and negotiation skills.

Convergent Global Co
05.2018 - 01.2018
  • Main Responsibilities:
  • Communicating with KSA clients by phone calls and emails, inviting the top management personal to attend our events in KSA and communicating with our sponsors and arranging meeting with our sales department to help our clients develop their business.

Luxe House Middle East Co
01.2018 - 01.2018
  • Assist in the preparation of marketing items for promotion, presentations and social media postings
  • Assist with execution of trade events, product launches such as preparation of marketing items
  • Perform analysis of marketing and sales data
  • Update contact management systems such as Mail chimp, Newsletter data base, etc.

Education

Bachelor - International Relations, Public international

American University in the U.A
01.2014 - 05.2018

Business Diploma - undefined

Al Ma’arifa PVT School (UAE
01.2012 - 01.2013

Skills

Computer Skillsundefined

Timeline

Customer Care Consultant

Chalhoub Group
07.2021 - Current

Business Development Executive

Route Mobile
04.2019 - Current

Convergent Global Co
05.2018 - 01.2018

Luxe House Middle East Co
01.2018 - 01.2018

Bachelor - International Relations, Public international

American University in the U.A
01.2014 - 05.2018

Business Diploma - undefined

Al Ma’arifa PVT School (UAE
01.2012 - 01.2013
Donna Al SarafCustomer Care Consultant