DONNA MAY GAGTAN
UAE
Summary
Friendly and driven professional and Reliable Customer Service with extensive track record in demanding sales and account management environments.
Polite and professional person with strong communication and multitasking skills. Experienced in resolving customer complaints within company guidelines and using own initiative. Implements customer follow-up to uphold service standards and guarantee customer satisfaction.
Accomplished Customer Service Representative of 4 years, consistently maintaining customer satisfaction and contributing to company success. Motivated professional capable of building productive relationships, resolving complex issues and winning customer loyalty.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
Work history
Customer Service Representative
DU TELECOM
Dubai, UAE
01.2021 - 02.2025
- First point of contacts for clients visiting the Centre
- Answering customers Inquiry
- Maintaining customer records by updating customer information
- Validating Customer Documents
- Performed administrative duties contributing towards smooth store operations.
- Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.
- Employed active listening and product expertise to successfully resolve inbound queries.
- Consistently achieved service rating targets, managing customer enquiries with personalised care and attention.
- Listened actively to offer accurate information and best solution to their needs.
- Shared informational brochures and details about policies to help guests make decisions.
- Provide accurate information
- Generate Sales Like upsell and cross sell our products
- Providing quality service
- Process payments/Handling cash card and cheque payments
- Improved customer satisfaction by effectively handling complaints and inquiries.
- Working with team work
- Facilitated customer loyalty programmes to enhance customer retention.
- Enhanced communication channels through regular updates on company policies and promotions.
- Contributed towards achieving store targets whilst ensuring adherence to service standards.
- Assisted customers in making informed decisions by providing detailed product information.
Sales Admin Assistant
SHATHAESSA
, UAE
01.2020 - 01.2021
- Managed front desk operations, ensuring smooth communication and professional service delivery
- Responded to customer inquiries via telephone and direct messages
- Transferred and coordinated calls to respective departments
- Ensured accurate client information entry into database for tracking purposes
- Organised and maintained important documents
- Provide basic and accurate information in-person and via phone/email
- Order front office supplies and keep inventory of stock
- To Attend for Exhibition and Home appointment
- Tracking For incoming and outgoing orders
- Coordinating to Production team in Regard all orders
- Evaluated client needs and budgets to offer tailored recommendations
- Contributed to team effort by accomplishing related results as needed.
- Organised client meetings, prepared agendas and took detailed minutes.
- Expedited document filing system with a new, organised method.
- Coordinated office operations by handling phone inquiries, managing correspondence and supervising office cleanliness.
- Assisted in the preparation of regularly scheduled reports for upper management review.
- Handled sensitive information discreetly maintaining high level confidentiality at all times.
- Improved customer satisfaction through prompt response to email and phone queries.
- Maintained stock levels to avoid shortages in office supplies.
- Managed front desk duties to ensure smooth operation of reception area.
- Handled incoming calls for staff, answering questions, directing calls and documenting messages.
- Supported staff with administrative needs for photocopying, faxing and filing.
- Wrote professional letters, emails and memoranda for business communication.
- Assisted with administrative tasks, improving overall functionality of the office.
- Served as the initial point of contact for guests; providing warm greetings and helpful assistance upon arrival.
- Prepared meeting rooms before and after use, maintaining a neat appearance at all times.
- Administered mail distribution process, ensuring each department received its correspondence in a timely manner.
- Maintained reception area stock of important forms and brochures.
- Handled office petty cash and maintained flawless records.
Education
CAREGIVER -
CORAZON C. ORTEGA SKILLS TRAINING CENTER FOR WOMEN INC.
01.2011 - 01.2012
BACHELOR OF SCIENCE - NURSING
UNION CHRISTIAN COLLEGE
01.2008 - 01.2009
HIGHER SECONDARY - undefined
Sacred Heart School
01.2007 - 01.2008
ELEMENTARY - undefined
Bauang North Central School
01.2004 - 01.2006
Skills
- Customer Service Expertise
- Customer greeting and assistance
- Microsoft Word Proficiency
- Microsoft Excel Proficiency
- Professional email communication
- Familiarity with company policies
- Empathy understanding
- Tactful negotiation
- Client-Focused approach
- Sales expertise
- Outstanding customer service
- Sales enquiry handling
- Problem solver
- Complaint handling
- Multi-tasking
- Customer sales support
Languages
English
Beginner
Tagalog
Intermediate
Ilocano
Intermediate
Personal Information
- Place of birth: San Fernando La Union
- Height: 5'2
- Father's Name: William P. Gagtan
- Mother's Name: Marites D. Gagtan
- Date of birth: 12/05/91
- Religion: Roman Catholic
- Visa status: Employed
References
References available upon request.
Timeline
Customer Service Representative
DU TELECOM
01.2021 - 02.2025
Sales Admin Assistant
SHATHAESSA
01.2020 - 01.2021
CAREGIVER -
CORAZON C. ORTEGA SKILLS TRAINING CENTER FOR WOMEN INC.
01.2011 - 01.2012
BACHELOR OF SCIENCE - NURSING
UNION CHRISTIAN COLLEGE
01.2008 - 01.2009
HIGHER SECONDARY - undefined
Sacred Heart School
01.2007 - 01.2008
ELEMENTARY - undefined
Bauang North Central School
01.2004 - 01.2006
Similar Profiles
Hamdan HabibHamdan Habib
MNP Analyst at Du telecomMNP Analyst at Du telecom
Ahmed DesoukyAhmed Desouky
Senior Sales Executive at Du TelecomSenior Sales Executive at Du Telecom
Kareem TalaatKareem Talaat
Customer Relations (Team lead) at du TelecomCustomer Relations (Team lead) at du Telecom
Anas WaqarAnas Waqar
Customer Service Representative at Du TelecomCustomer Service Representative at Du Telecom
Vatan Deep KharraVatan Deep Kharra
Computer Operator at Ganpati Cyber Cafe & E-Mitra KiyoskComputer Operator at Ganpati Cyber Cafe & E-Mitra Kiyosk