ROBERTS CHOMBE
SENIOR CUSTOMER SERVICE
DUBAI,UAE
Summary
Friendly and professional, with excellent communication and organizational skills. Demonstrates strong customer service abilities and multitasking expertise. Ready to make positive impact in customer service role. Leader prioritising exceptional customer service and staff management. Strategic coordinator committed to enhancing guest experiences. Flexible professional confident navigating challenges in busy environments.
Overview
3
3
years of post-secondary education
12
12
years of professional experience
Work history
SENIOR CUSTOMER SERVICE
ALFUTTAIM AND SON HERTZ
Dubai, UAE
2024 - Current
- Reduced customer complaints by implementing new service standards.
- Enhanced client retention for improved brand loyalty.
- Streamlined communication processes to boost team efficiency.
- Developed customer-centric strategies, resulting in enhanced satisfaction levels.
- Improved customer experience with proactive issue resolution.
- Fostered a supportive work environment, promoting employee morale and productivity.
- Resolved escalated issues promptly for seamless customer experiences.
- Ensured smooth operations within the department by establishing clear procedures and guidelines.
- Introduced efficient tracking systems to improve overall service delivery.
- Worked closely with other departments to streamline overall business operations.
- Handled difficult situations calmly, maintaining professionalism at all times.
RETAIL SALES ASSOCIATE, CASHIER CUSTOMER SERVICE
LANDMARK GROUP LLC
DUBAI, UAE
2017/09 - 2023/04
- Contributed to sales targets through active promotion of products.
- Managed stock levels for optimal store performance.
- Dealt with returns, ensuring customer satisfaction.
- Maintained tidy sales floor to enhance shopping experience.
- Assisted in visual merchandising, improving shop floor appeal.
- Provided product knowledge to customers for informed purchases.
- Handled cash transactions accurately, maintaining financial integrity.
- Advised customers on product selection based on their needs.
- Established rapport with customers through attentive listening and communication.
- Conducted inventory checks to ensure stock accuracy.
- Collaborated with team members for efficient store operations.
- Supported marketing initiatives by setting up promotional displays.
RETAIL SALES ASSOCIATE, CASHIER
MASHREE LIWA
DUBAI, UAE
2012/09 - 2014/09
- Contributed to sales targets through active promotion of products.
- Boosted store reputation with excellent customer service skills.
- Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.
- Guaranteed client satisfaction by constantly providing standards of company services and values.
- Engaged clients by building authentic, long-term relationships, from welcoming to after-sales assistance.
- Enhanced customer experience through all communication channels through professionalism and product knowledge.
- Explained product benefits maximising customer engagement while driving sales.
- Championed highest level of professionalism and expertise in communication and teamwork.
- Provided management constant feedback on client activity and market trends for informed decision-making.
- Exhibited awareness of loss prevention guidelines and complied with inventory control measures.
- Tagged products quickly and accurately with price tags and stickers.
- Accepted card, cash and cheque payments in POS register system.
- Built rapport with new and existing customers to boost client retention.
Education
Diploma of Higher Education - BUSINESS
HIGH SCHOOL
UGANDA 08.2007 - 10.2010
Skills
- Customer service
- Reception management
- Appointment scheduling
- Conflict resolution
- Complaint handling
- Data entry proficiency
- Hospitality management
- Telephone etiquette
- Office equipment use
- Professional correspondence
- Guest liaison
- Payment processing
- Customer records management
- Cash handling
- Computer literate
- Accurate money handling
- Time management
- EPOS operation
- Sales reporting
- Money handling
- Product promotions
- Calm under pressure
- Flexibility in scheduling
- Face-to-face selling
- B2C sales and service
- Outstanding customer service
- Outgoing and enthusiastic
- Customer retention strategies
- Cross-Selling skills
- Effective communication
- Returns processing
- Customer relationship management
- Till operation
- Confident communicator
- Cash register best practices
Timeline
SENIOR CUSTOMER SERVICE
ALFUTTAIM AND SON HERTZ
2024 - Current
RETAIL SALES ASSOCIATE, CASHIER CUSTOMER SERVICE
LANDMARK GROUP LLC
2017/09 - 2023/04
RETAIL SALES ASSOCIATE, CASHIER
MASHREE LIWA
2012/09 - 2014/09
Diploma of Higher Education - BUSINESS
HIGH SCHOOL
08.2007 - 10.2010
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