Dorcas Gathoni Githinji
PRIVATE HEAD HOUSEKEEPER
Summary
Dynamic and dedicated professional with extensive experience in childcare and home management, notably at Amity School Dubai. Proven ability in property maintenance and guest relations, ensuring a safe and hygienic environment. Strong communication skills and a commitment to excellence drive successful outcomes in all endeavors.
Overview
11
11
years of professional experience
Work History
Private Housekeeper Manager
Irina Zenaida
01.2021 - Current
- Maintained a safe and hygienic home by implementing thorough cleaning routines.
- Swept, mopped and polished floors to remove dirt and grime and restore floor's protective layer.
- Coordinated maintenance services as needed, liaising with vendors to schedule appointments promptly and efficiently.
- Oversaw laundry operations by sorting clothing by color, loading and unloading washing machines and dryers and folding laundry in neat piles.
Childcare Provider/Shadow Teacher
Amity School Dubai
09.2023 - 04.2024
- Utilized positive reinforcement techniques to encourage good behavior.
- Administered first aid when needed, adhering to established protocols to ensure child safety and wellbeing.
- Facilitated naptime routines for toddlers to ensure adequate rest periods throughout the day for optimal growth and development.
- Provided emotional support and guidance to children during difficult times.
- Communicated regularly with parents regarding their child''s achievements or concerns while offering guidance on home-based support strategies.
- Facilitated learning through play, stories and outdoor activities for successful child outcomes.
- Encouraged positive behavior and social interaction among children with reward-based system.
- Implemented daily routines and activities to stimulate and engage children.
- Logged information regarding naps, feedings, and any medications administered.
Waitress Supervisor
Catamaran Cruisers
01.2020 - 01.2021
- Improved teamwork among staff members by leading regular meetings to address concerns, share best practices, and set goals.
- Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
- Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
- Implemented staff training programs focusing on food allergy awareness, reducing instances of allergic reactions among restaurant guests.
- Upheld company policies and procedures while providing guidance to waitstaff on proper etiquette, presentation skills, and conflict resolution techniques.
- Maintained compliance with health regulations through consistent adherence to safety protocols within the workplace.
Volunteer Children Home
Kenya Maisha Mema
01.2017 - 04.2018
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Passionate about learning and committed to continual improvement.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Strengthened communication skills through regular interactions with others.
Secretarial Assistant
Comrades Sacco Kenya
01.2015 - 12.2016
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Supported the onboarding process of new employees by providing training materials and guidance on company policies.
- Demonstrated strong multitasking abilities while prioritizing tasks according to deadlines and importance levels.
- Managed appointment scheduling for multiple staff members, ensuring smooth daily operations.
- Ensured smooth transitions during executive absences by managing delegated tasks efficiently and proactively addressing issues that arose during their absence.
- Maintained a well-organized filing system for easy document retrieval, improving overall productivity.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Entered data into system and updated customer contacts with information to keep records current.
- Assisted coworkers and staff members with special tasks on daily basis.
Education
Post-Baccalaureate Diploma - Executive Secretarial
International Career Institute ICI
United Kingdom 04.2001 -
Certificate - Basic And Advanced Microsoft Office
CyberModo Solutions Computers And Management Centre
Dubai 04.2001 -
Certificate - Advanced ICDL Profile
ICDL Profile Certificate
Kenya 04.2001 -
Skills
Elderly care
Waste management
Property maintenance
Childcare experience
Meal preparation
Guest relations
Ironing proficiency
Home maintenance
Furniture care
Carpet cleaning
Timeline
Childcare Provider/Shadow Teacher
Amity School Dubai
09.2023 - 04.2024
Private Housekeeper Manager
Irina Zenaida
01.2021 - Current
Waitress Supervisor
Catamaran Cruisers
01.2020 - 01.2021
Volunteer Children Home
Kenya Maisha Mema
01.2017 - 04.2018
Secretarial Assistant
Comrades Sacco Kenya
01.2015 - 12.2016
Post-Baccalaureate Diploma - Executive Secretarial
International Career Institute ICI
04.2001 -
Certificate - Basic And Advanced Microsoft Office
CyberModo Solutions Computers And Management Centre
04.2001 -
Certificate - Advanced ICDL Profile
ICDL Profile Certificate
04.2001 -