Dorcy Lewis
Dubai
Summary
Proven track record in enhancing sales and customer satisfaction at Durable Metal Industry, leveraging skills in customer communication and sales reporting. Excelled in proposal development and data entry, boosting productivity by streamlining processes. Achieved significant improvements in team performance and revenue, demonstrating exceptional analytical and interpersonal abilities. Hardworking employee enthusiastic about learning coordination field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
3
3
years of professional experience
Work History
Sales Coordinator
Durable Metal Industry
01.2024 - Current
- Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications
- Handled customer inquiries by staying up-to-date on market and industry trends and finding unique solutions to issues
- Reviewed sales performance data regularly to identify areas for improvement and implement corrective actions when needed
- Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
Administrator
Romeo Inteiors Factory
03.2023 - 12.2023
- Interacted with customers by phone, email, or in-person to provide information
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers
- Safeguarded company information by maintaining strict confidentiality protocols and ensuring secure document storage practices
- Managed travel arrangements for executives or visiting clients to ensure seamless logistics coordination during business trips.
Assistant Head Chef
Lewis Bake House
03.2021 - 02.2023
- Enhanced kitchen efficiency by streamlining food preparation processes and maintaining a clean workspace
- Increased repeat business by consistently delivering outstanding meals that met or exceeded guest expectations
- Contributed to a positive work environment by resolving conflicts among team members effectively and professionally
- Collaborated with the front-of-house team to ensure seamless communication between kitchen and dining area, enhancing overall guest satisfaction.
Pastry Chef Intern
Grand Mecure Myore
07.2022 - 01.2023
- Enhanced customer satisfaction by creating visually appealing and delicious pastries
- Ensured consistent product delivery by adhering to standardized recipes and portion control guidelines
- Collaborated with head chef to design seasonal dessert menus, aligning with current food trends and customer preferences
- Received positive feedback from customers regarding both taste and presentation of pastries served at events or in-store purchases.
Education
High School Diploma -
Food Craft Institute Mysore
06.2022
No Degree Commerce -
St Josephs College Mysore
03.2020
Skills
- Customer Communication
- Sales Reporting
- Goals and performance
- Proposal Development
- Data Entry
- English
- Hindi
- Malayalam
- Kannada
- Konkani
- Tamil
Personal Information
Title: Sales Coordinator
Timeline
Sales Coordinator
Durable Metal Industry
01.2024 - Current
Administrator
Romeo Inteiors Factory
03.2023 - 12.2023
Pastry Chef Intern
Grand Mecure Myore
07.2022 - 01.2023
Assistant Head Chef
Lewis Bake House
03.2021 - 02.2023
High School Diploma -
Food Craft Institute Mysore
No Degree Commerce -
St Josephs College Mysore
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