DOREEN BIRUNGI
PERSONAL TRAINER
DUBAI
Summary
Self-motivated outside sales professional experienced in both technical and non-technical, fast-paced team environments. Relationship building and closing expert.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
Work History
Sales Executive
Majid Al Futtaim-carrefour
Sharjah
06.2021 - Current
- Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
- Analyzed past sales data and team performance to develop realistic sales goals.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Developed and implemented account management plans to establish customer satisfaction.
- Established and maintained positive relationships with vendors to determine product availability and quality.
Passanger Service Agent
National Aviation Services -Kuwait International Airport
kuwait
06.2019 - 08.2021
- Instructed passengers on safety and emergency procedures and answered all passenger inquiries.
- Checked in luggage and confirmed all carry-on items met federal guidelines.
- Tagged baggage and routed to appropriate location for loading and screening.
- Oversaw ticketing, gate and ramp services.
- Announced flight status updates and information about gate changes over PA system.
- Escorted handicapped passengers from terminal to aircraft.
- Provided exceptional customer service to passengers, addressing concerns and resolving issues.
Customer Service Representative
Kabira country health club
uganda
02.2017 - 04.2020
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
Education
Associate of Science - Sports Medicine
National Academy of Sports Medicine-NASM
Dubai 02.2023 - Current
Bachelor of Arts - Development Studies
Mbarara University Of Science And Technology
Uganda 08.2010 - 01.2014
Certificate -
National Aviation Services
Kuwait 08.2018 - 09.2018
Certificate - Human Factor
KLM Airline
Kuwait 05.2019 - 06.2019
Skills
Sales funnel development
Business development and planning
Business networking
Product promotions
Operations
Quality assurance understanding
Sales expertise
working out, swimming, reading, dancing
Fitness enthusiast, Swimming, Dancing and Reading
Timeline
Associate of Science - Sports Medicine
National Academy of Sports Medicine-NASM
02.2023 - Current
Sales Executive
Majid Al Futtaim-carrefour
06.2021 - Current
Passanger Service Agent
National Aviation Services -Kuwait International Airport
06.2019 - 08.2021
Certificate - Human Factor
KLM Airline
05.2019 - 06.2019
Certificate -
National Aviation Services
08.2018 - 09.2018
Customer Service Representative
Kabira country health club
02.2017 - 04.2020
Bachelor of Arts - Development Studies
Mbarara University Of Science And Technology
08.2010 - 01.2014