DOREEN BIRUNGI
PERSONAL TRAINER
DUBAI
Summary
Self-motivated outside sales professional experienced in both technical and non-technical, fast-paced team environments. Relationship building and closing expert.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
Work History
Sales Executive
Majid Al Futtaim-carrefour
Sharjah
06.2021 - Current
- Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
- Analyzed past sales data and team performance to develop realistic sales goals.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Developed and implemented account management plans to establish customer satisfaction.
- Established and maintained positive relationships with vendors to determine product availability and quality.
Passanger Service Agent
National Aviation Services -Kuwait International Airport
kuwait
06.2019 - 08.2021
- Instructed passengers on safety and emergency procedures and answered all passenger inquiries.
- Checked in luggage and confirmed all carry-on items met federal guidelines.
- Tagged baggage and routed to appropriate location for loading and screening.
- Oversaw ticketing, gate and ramp services.
- Announced flight status updates and information about gate changes over PA system.
- Escorted handicapped passengers from terminal to aircraft.
- Provided exceptional customer service to passengers, addressing concerns and resolving issues.
Customer Service Representative
Kabira country health club
uganda
02.2017 - 04.2020
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
Education
Associate of Science - Sports Medicine
National Academy of Sports Medicine-NASM
Dubai 02.2023 - Current
Bachelor of Arts - Development Studies
Mbarara University Of Science And Technology
Uganda 08.2010 - 01.2014
Certificate -
National Aviation Services
Kuwait 08.2018 - 09.2018
Certificate - Human Factor
KLM Airline
Kuwait 05.2019 - 06.2019
Skills
Sales funnel development
working out, swimming, reading, dancing
Fitness enthusiast, Swimming, Dancing and Reading
Timeline
Associate of Science - Sports Medicine
National Academy of Sports Medicine-NASM
02.2023 - Current
Sales Executive
Majid Al Futtaim-carrefour
06.2021 - Current
Passanger Service Agent
National Aviation Services -Kuwait International Airport
06.2019 - 08.2021
Certificate - Human Factor
KLM Airline
05.2019 - 06.2019
Certificate -
National Aviation Services
08.2018 - 09.2018
Customer Service Representative
Kabira country health club
02.2017 - 04.2020
Bachelor of Arts - Development Studies
Mbarara University Of Science And Technology
08.2010 - 01.2014
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