DOREEN CHIPATA
Abu Dhabi,United Arab Emirates
Summary
Experienced administrative assistant and customer service professional with a focus on front desk operations and administrative coordination in the UAE. Demonstrates strong skills in office management, scheduling, and effective communication, maintaining efficiency in fast-paced settings. Known for professionalism and ability to foster positive client interactions, enhancing overall customer satisfaction. Seeking to leverage skills in an administrative assistant or receptionist position in Abu Dhabi.
Overview
8
8
years of professional experience
Work history
Senior Cashier
Void Cafe LLC
Shahama, Abu Dhabi
2023.11 - 2026.03
- Managed high-volume customer transactions using POS systems with strong accuracy and accountability
- Performed daily cash reconciliation and prepared end-of-day financial reports
- Assisted customers both in person and via telephone inquiries
- Supported inventory monitoring and stock coordination processes
- Maintained professional customer service standards within a fast-paced environment
Coffee Shop Assistant / Sales Associate
Schlumberger Catering / ADNH – Delimarche Coffee Shop
, UAE
2021.09 - 2023.11
- Delivered high-quality customer service ensuring positive client experiences
- Supported daily shop operations including stock receiving and documentation
- Maintained cleanliness and readiness of service areas
- Reported operational issues to management to ensure smooth workflow
- Assisted with food preparation and service coordination
Administrative Assistant Intern
Into SA Academy
Pretoria, South Africa
2018.02 - 2019.02
- Provided administrative support to academic and office operations
- Managed front desk reception, visitor assistance, and inquiries
- Handled inbound and outbound calls for student admissions support
- Maintained professional email communication with students and clients
- Assisted scheduling, course coordination, and preparation of academic materials
- Utilized Microsoft Office for reporting, scheduling, and documentation
Education
Bachelor of Commerce (BCom) - Marketing & Business Management
Damelin College
South AfricaCertificate - Human Resources Management
Damelin College
South AfricaSkills
- Front desk operations
- administrative office management
- Client support leadership
- Communication management
- Schedule organization
- Record tracking
- Office software proficiency Document creation Data analysis Visual presentation
- Financial analysis and reporting
- impactful communication
- Google Suite
- Project management expertise
- Office software proficiency Document creation Data analysis and management Email correspondence Visual presentation skills
- POS system expertise Transaction processing Client assistance and relations Stock management
- written & verbal skills
- Professional phone manners
- time management
- Customer relationship management strategy
- conflict management
LANGUAGES
English — Fluent
Chichewa — Native
French — Intermediate
Arabic — Beginner
REFERENCES
Available upon request.
Timeline
Senior Cashier
Void Cafe LLC
2023.11 - 2026.03
Coffee Shop Assistant / Sales Associate
Schlumberger Catering / ADNH – Delimarche Coffee Shop
2021.09 - 2023.11
Administrative Assistant Intern
Into SA Academy
2018.02 - 2019.02
Bachelor of Commerce (BCom) - Marketing & Business Management
Damelin College
Certificate - Human Resources Management
Damelin College