Summary
Overview
Work History
Education
Skills
Languages
Certification
References
Timeline
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Doreen Mutesi

Dubai,United Arab Emirates

Summary

A highly adaptable and solution-oriented professional with exceptional communication skills and a proven ability to thrive in diverse cultural environments. Known for being safety-focused, customer-centered, and dedicated to delivering excellent service with a positive attitude. A natural team player with a friendly and observant approach, consistently performing to the highest standards even under demanding schedules. Fluent in English, both written and spoken, with a strong commitment to providing tailored support and fostering collaborative success.

Overview

4
4
years of professional experience
1
1
year of post-secondary education
1
1
Certification

Work History

Customer Service Representative

Joori Al Zahia Project Management
Dubai, United Arab Emirates
05.2023 - Current
  • Trained new hires for improved productivity and efficiency on the job floor.
  • Facilitated customer loyalty programmes to enhance customer retention.
  • Improved customer satisfaction by effectively handling complaints and inquiries.
  • Maintained up-to-date knowledge, resulting in effective product promotion.
  • Participated in team meetings sharing best practices for improving service delivery.
  • Enhanced communication channels through regular updates on company policies and promotions.

Customer Service

Ashley Tours and Travel
Dubai, Unite Arab Emirates
02.2021 - 02.2023
  • Ensured high-quality customer service, achieved client retention.
  • Delivered first class customer service while maintaining professionalism.
  • Provided excellent customer service for passenger satisfaction.
  • Cultivated repeat business through exceptional customer service skills.

Education

Diploma - Passenger Ground Service

WINGSWAY TRAINING INSTITUTE
UNITED ARAB EMIRATES
01.2024 - 01.2025

Skills

  • Good communication skills
  • Ability to adopt at any situation
  • A natural team player with a personality that shines
  • Fluent in English both written and spoken
  • Available to work on a demanding schedule
  • Friendly, observant and able to provide the right support
  • Have a positive attitude and natural ability to provide excellent service
  • Solution oriented
  • Ability to deal with people from different cultures
  • Safety focused and customer centred
  • Always determined to perform to the highest standards

Languages

English
Fluent
Luganda
Native

Certification

Certificate of Internship- Sharjah Aviation Services

Certificate of Achievement-Wingsway Training Institute

References

References available upon request.

Timeline

Diploma - Passenger Ground Service

WINGSWAY TRAINING INSTITUTE
01.2024 - 01.2025

Customer Service Representative

Joori Al Zahia Project Management
05.2023 - Current

Customer Service

Ashley Tours and Travel
02.2021 - 02.2023

Certificate of Internship- Sharjah Aviation Services

Certificate of Achievement-Wingsway Training Institute

Doreen Mutesi