Doreen Mutesi
Dubai,United Arab Emirates
Summary
A highly adaptable and solution-oriented professional with exceptional communication skills and a proven ability to thrive in diverse cultural environments. Known for being safety-focused, customer-centered, and dedicated to delivering excellent service with a positive attitude. A natural team player with a friendly and observant approach, consistently performing to the highest standards even under demanding schedules. Fluent in English, both written and spoken, with a strong commitment to providing tailored support and fostering collaborative success.
Overview
4
4
years of professional experience
1
1
year of post-secondary education
1
1
Certification
Work History
Customer Service Representative
Joori Al Zahia Project Management
Dubai, United Arab Emirates
05.2023 - Current
- Trained new hires for improved productivity and efficiency on the job floor.
- Facilitated customer loyalty programmes to enhance customer retention.
- Improved customer satisfaction by effectively handling complaints and inquiries.
- Maintained up-to-date knowledge, resulting in effective product promotion.
- Participated in team meetings sharing best practices for improving service delivery.
- Enhanced communication channels through regular updates on company policies and promotions.
Customer Service
Ashley Tours and Travel
Dubai, Unite Arab Emirates
02.2021 - 02.2023
- Ensured high-quality customer service, achieved client retention.
- Delivered first class customer service while maintaining professionalism.
- Provided excellent customer service for passenger satisfaction.
- Cultivated repeat business through exceptional customer service skills.
Education
Diploma - Passenger Ground Service
WINGSWAY TRAINING INSTITUTE
UNITED ARAB EMIRATES 01.2024 - 01.2025
Skills
- Good communication skills
- Ability to adopt at any situation
- A natural team player with a personality that shines
- Fluent in English both written and spoken
- Available to work on a demanding schedule
- Friendly, observant and able to provide the right support
- Have a positive attitude and natural ability to provide excellent service
- Solution oriented
- Ability to deal with people from different cultures
- Safety focused and customer centred
- Always determined to perform to the highest standards
Languages
English
Fluent
Luganda
Native
Certification
Certificate of Internship- Sharjah Aviation Services
Certificate of Achievement-Wingsway Training Institute
References
References available upon request.
Timeline
Diploma - Passenger Ground Service
WINGSWAY TRAINING INSTITUTE
01.2024 - 01.2025
Customer Service Representative
Joori Al Zahia Project Management
05.2023 - Current
Customer Service
Ashley Tours and Travel
02.2021 - 02.2023
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