Doreen Mutesi
Dubai,United Arab Emirates
Summary
A highly adaptable and solution-oriented professional with exceptional communication skills and a proven ability to thrive in diverse cultural environments. Known for being safety-focused, customer-centered, and dedicated to delivering excellent service with a positive attitude. A natural team player with a friendly and observant approach, consistently performing to the highest standards even under demanding schedules. Fluent in English, both written and spoken, with a strong commitment to providing tailored support and fostering collaborative success.
Overview
4
4
years of professional experience
1
1
year of post-secondary education
1
1
Certification
Work History
Customer Service Representative
Joori Al Zahia Project Management
Dubai, United Arab Emirates
05.2023 - Current
- Trained new hires for improved productivity and efficiency on the job floor.
- Facilitated customer loyalty programmes to enhance customer retention.
- Improved customer satisfaction by effectively handling complaints and inquiries.
- Maintained up-to-date knowledge, resulting in effective product promotion.
- Participated in team meetings sharing best practices for improving service delivery.
- Enhanced communication channels through regular updates on company policies and promotions.
Customer Service
Ashley Tours and Travel
Dubai, Unite Arab Emirates
02.2021 - 02.2023
- Ensured high-quality customer service, achieved client retention.
- Delivered first class customer service while maintaining professionalism.
- Provided excellent customer service for passenger satisfaction.
- Cultivated repeat business through exceptional customer service skills.
Education
Diploma - Passenger Ground Service
WINGSWAY TRAINING INSTITUTE
UNITED ARAB EMIRATES 01.2024 - 01.2025
Skills
- Good communication skills
- Ability to adopt at any situation
- A natural team player with a personality that shines
- Fluent in English both written and spoken
- Available to work on a demanding schedule
- Friendly, observant and able to provide the right support
- Have a positive attitude and natural ability to provide excellent service
- Solution oriented
- Ability to deal with people from different cultures
- Safety focused and customer centred
- Always determined to perform to the highest standards
Languages
English
Fluent
Luganda
Native
Certification
Certificate of Internship- Sharjah Aviation Services
Certificate of Achievement-Wingsway Training Institute
References
References available upon request.
Timeline
Diploma - Passenger Ground Service
WINGSWAY TRAINING INSTITUTE
01.2024 - 01.2025
Customer Service Representative
Joori Al Zahia Project Management
05.2023 - Current
Customer Service
Ashley Tours and Travel
02.2021 - 02.2023
Certificate of Internship- Sharjah Aviation Services
Certificate of Achievement-Wingsway Training Institute
Similar Profiles
RANA MUHAMMAD AHMADRANA MUHAMMAD AHMAD
SALES PROMOTOR at SHARAF DG AL ZAHIA CITY CENTERSALES PROMOTOR at SHARAF DG AL ZAHIA CITY CENTER
ABDUL HAFEEZ MOHAMMEDABDUL HAFEEZ MOHAMMED
Facilities Project Engineer at Enova Middle East LLC, Al Zahia City Centre & Mirdif City CentreFacilities Project Engineer at Enova Middle East LLC, Al Zahia City Centre & Mirdif City Centre
Jayanth Shankara NarayanaJayanth Shankara Narayana
Marketing Specialist at Almas Al Fain Project Management Services Est.Marketing Specialist at Almas Al Fain Project Management Services Est.