DOREEN MWINDO ESUKA
Ras Al Khaimah
Summary
Offering strong communication abilities and friendly approach to customer interactions, eager to learn and develop in fast-paced environment. Brings understanding of importance of clear communication and ability to handle multiple tasks simultaneously. Ready to use and develop interpersonal and organizational skills in telephone operator role.
Overview
1
1
year of professional experience
Work History
Telephone Operator (Cross-training)
Doubletree By Hilton
04.2025 - 06.2025
- Answering and directing calls to the correct extensions, guest rooms or departments promptly and professionally
- Provide information about hotel facilities and services
- Coordinate with respective departments to ensure guest request is handled promptly
- Take messages and email request for guest and staff who are unavailable and ensure they are delivered
- Perform wakeup call services
- Assist in reporting telephone equipment or service complaints
- Perform other administrative task as required
- Resolved guest complaints promptly, enhancing overall satisfaction and experience.
- Assisted colleagues with achieving task requirements, aiding team productivity and performance.
- Built rapport with callers through active listening skills and empathetic responses to their concerns or requests.
Room attendant
Double Tree by Hilton Resort and Spa Marjan Island
03.2024 - Current
- Cleaning and replenishing supplies in guest rooms
- Making the bed and changing bed linen
- Identifying and reporting maintenance issues
- Providing guest request in a promptly and professionally
- Maintain guest privacy and adhering to hotel security measures
- Reduced guest complaints by maintaining a high standard of cleanliness in all assigned rooms.
- Enhanced guest satisfaction by providing thorough and timely room cleaning services.
Education
Advance level certificate -
Government High School Buea Town
06-2017
Ordinary level certificate -
Government High School Limbe
06.2015
Skills
- Excellent communication skills
- Active listening
- Service oriented
- Multitasking
- Time management
- Teamwork orientation
Affiliations
- Available on Request
Languages
English
Advanced (C1)
French
Elementary (A2)
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteImportant To Me
Work-life balanceCareer advancementTimeline
Telephone Operator (Cross-training)
Doubletree By Hilton
04.2025 - 06.2025
Room attendant
Double Tree by Hilton Resort and Spa Marjan Island
03.2024 - Current
Advance level certificate -
Government High School Buea Town
Ordinary level certificate -
Government High School Limbe
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