DORINA DSOUZA

Established positive rapport with customers during difficult conversations, leading to more cooperative attitudes towards settling unpaid balances.

• Maximized debt recovery by diligently tracking down and contacting delinquent account holders. Managed over 50 customers per day
• Exceeded performance goals through proactive outreach efforts and exceptional negotiation skills in securing repayment agreements.
• Maintained accurate record-keeping, ensuring compliance with regulatory guidelines and company policies regarding debt collection activities.
• Strengthened company reputation by adhering to ethical collection practices and providing exemplary customer service.

• Provided primary customer support to internal and external customers
• Managed over 70 Customers calls per day
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
• Updated account information to maintain customer records
• Answered constant flow of customer calls with minimal wait times
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

• Motivated students towards learning and studying to build self-confidence and reduce fear of failure
• Managed over 15 students per session
• Provided homework assistance using specific curriculum and materials
• Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses
• Supported students with helpful study habits and exam strategies
• Conducted group tutoring sessions to help students engage active learning and critical thinking skills.