Doris Changah
Dubai
Summary
Service-oriented professional with a strong foundation in guest relation management and communications strategy implementation. Demonstrates exceptional multitasking mastery and time-efficient work approach, ensuring high levels of guest satisfaction. Possesses basic accounting knowledge and excels in tracking guest satisfaction to enhance service quality. Career goal includes leveraging skills to further improve operational efficiency and guest experiences in a dynamic hospitality environment.
Overview
6
6
years of professional experience
Work history
Front office manager
Gamma Real estate
2025.12 - Current
- Cultivated a professional environment through effective staff management.
- Boosted guest loyalty with excellent service delivery.
- Attended to special requests from guests, ensuring their needs were met satisfactorily.
- Assisted guests during their stay, creating a positive experience.
- Maintained the reception area to provide a welcoming atmosphere.
- Provided leadership and guidance to front office team members, fostering a cooperative work environment.
- Handled administrative tasks like filing reports and managing mail-ensured smooth running of front office operations.
Front desk receptionist
Megapolis Real Estate
Dubai
2025.01 - 2025.09
- Facilitated smooth operations for front desk area by handling all administrative tasks.
- Handled customer complaints professionally, ensuring satisfactory resolution.
- Attended to emergency situations calmly whilst contacting appropriate personnel swiftly.
- Handled various administrative duties like filing paperwork or updating databases diligently.
Sales administrator
Provident Real Estate
Dubai
2023.01 - 2024.12
- Main contact for clients and internal teams, providing updates and resolutions.
- Managed client documentation and RERA-compliant forms.
- Supported customers through portals and handled service issues.
- Awarded Best Employee of the Month (Aug 2024).
Customer Relationship Agent / Real Estate Agent
Cresco Real Estate
Dubai
2020.01 - 2018.12
- Provided client guidance and exceptional service.
- Built long-term client relationships.
Education
MSc - Finance & Investment
Institute of Accountancy Arusha
BSc - Human Resource Management
University of Dar es Salaam
Skills
- Multitasking mastery
- Basic accounting knowledge
- Time efficient work approach
- Guest relation management
- Communications strategy implementation
- Guest satisfaction tracking
- Service-Oriented attitude
Languages
English
Fluent
Swahili
Native
Arabic
Beginner
Timeline
Front office manager
Gamma Real estate
2025.12 - Current
Front desk receptionist
Megapolis Real Estate
2025.01 - 2025.09
Sales administrator
Provident Real Estate
2023.01 - 2024.12
Customer Relationship Agent / Real Estate Agent
Cresco Real Estate
2020.01 - 2018.12
BSc - Human Resource Management
University of Dar es Salaam
MSc - Finance & Investment
Institute of Accountancy Arusha