DORJTSEGMID DORJSEMBE
Dubai
Summary
- International Experience: Worked and lived in diverse cultures across Mongolia, the U.S., the Philippines, Russia, and the UAE.
- Cultural Competence: Experienced in effectively collaborating with teams and clients from various cultural backgrounds.
Professional with strong background in providing exceptional customer service in high-pressure environments. Adept at ensuring passenger safety and comfort, with focus on team collaboration and adaptability to changing needs. Skilled in conflict resolution, communication, and emergency response procedures. Reliable and results-driven, consistently meeting and exceeding employer expectations.
Overview
10
10
years of professional experience
Work History
Cabin Crew
Emirates
12.2022 - Current
- Delivered exceptional customer service to passengers during flights, ensuring comfort and safety
- Collaborated with a global team to maintain high service standards and meet passenger expectations
- Participated in ongoing training to stay current with airline safety and service protocols
Banquet Supervisor
Four Seasons Jumeirah Beach
09.2021 - 01.2022
- Led the coordination of multiple events, including dinners, weddings, and conferences
- Oversaw service operations across various outlets, including restaurants, clubs, and pools
- Maintained flexibility in adapting to evolving service standards and client needs
Recruitment Consultant
Gobi Group K.K.
04.2020 - 09.2021
- Built and maintained strong client relationships with top-tier companies like Amazon, Google, and Microsoft
- Conducted interviews and counseling sessions for sales, marketing, product managers, and tech professionals
- Successfully matched over 100 candidates with positions in global organizations, enhancing client satisfaction
Front Office Associate
Omni Mount Washington Hotel
05.2019 - 05.2020
- Managed check-ins/outs, accounting procedures, and guest complaints in a busy hotel environment
- Collaborated with other departments to fulfill guest requests and provide a seamless experience
- Acted as a key point of contact for guests, ensuring customer satisfaction and adherence to Omni brand standards
Front Desk Supervisor
Best Western Premier Squire Inn
03.2017 - 08.2018
- Supervised and trained a team of 5+ guest service agents, improving performance and customer satisfaction
- Managed room reservations, including room moves and group bookings
- Assisted with scheduling and revenue management to optimize hotel occupancy
Volunteer
Pandoo Foundation, Inc.
08.2016 - 03.2018
- Facilitated life skills workshops for youth in conflict with the law, and tutored children in English, sports, and literature
- Supported administrative duties and helped improve program operations
Sales and Marketing Host
Best Western Premier Squire Inn
03.2017 - 08.2017
- Addressed guest inquiries and managed reservations, contributing to sales and revenue growth
- Coordinated group bookings, ensuring a smooth guest experience from check-in to checkout
Food and Beverage Supervisor
Grand Hotel
03.2017 - 08.2017
- Supervised restaurant operations, focusing on customer service, staff training, and operational efficiency
- Ensured adherence to company policies, accurately managing financial transactions
- Collaborated with the marketing team to drive restaurant promotions
Student Manager
WELTS PHIL EN CORPORATION
10.2014 - 07.2015
- Trained and mentored students, resolving concerns and fostering a collaborative environment
- Organized extracurricular activities and class schedules to support student learning
Education
Master of Science - MEDIA AND COMMUNICATION
ELTE
BUDAPEST08-2025
Bachelor of Science - HOTEL AND RESTAURANT MANAGEMENT
UNIVERSITY OF SANCARLOS
CEBU PHILIPPINES12-2019
Skills
Customer Service Excellence
Team collabration, Problem solving conflict resolution, attention to details, product and service knowledge, adoptability, cultural sensitivity
- Data-Driven Decision-Making: Using tools like Python, Excel, and PowerPoint enhances your ability to support clients with detailed insights and solutions backed by data
Client Account Management with Tools (Python, Excel, Word, PowerPoinNT
Timeline
Cabin Crew
Emirates
12.2022 - Current
Banquet Supervisor
Four Seasons Jumeirah Beach
09.2021 - 01.2022
Recruitment Consultant
Gobi Group K.K.
04.2020 - 09.2021
Front Office Associate
Omni Mount Washington Hotel
05.2019 - 05.2020
Front Desk Supervisor
Best Western Premier Squire Inn
03.2017 - 08.2018
Sales and Marketing Host
Best Western Premier Squire Inn
03.2017 - 08.2017
Food and Beverage Supervisor
Grand Hotel
03.2017 - 08.2017
Volunteer
Pandoo Foundation, Inc.
08.2016 - 03.2018
Student Manager
WELTS PHIL EN CORPORATION
10.2014 - 07.2015
Master of Science - MEDIA AND COMMUNICATION
ELTE
Bachelor of Science - HOTEL AND RESTAURANT MANAGEMENT
UNIVERSITY OF SANCARLOS
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