Summary
Overview
Work history
Education
Skills
Interests
Languages
Timeline
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DOROTA  JABLONSKA

DOROTA JABLONSKA

Dubai,UAE

Summary

A confident and outgoing professional looking for a Senior Reception Manager position at a reputable Company. 16 years' experience performing a wide range of administrative tasks while ensuring customers receive 5-star service in a busy corporate environment. Demonstrated ability to work with a high degree of independence while providing reliable and efficient support to office management. Moreover, responsible for recruiting inducting, and training the reception; conducting appraisals and performance management; leading and mentoring the team members; producing and managing the reception rota; managing the implementation for changes and supervising the coordination of VIP events and functions. Reception Door Manager PROFESSIONAL SUMMARY The reception manager, Senior pit manager, and team manager are outstanding performers in supervising, developing, and training designated staff within miscellaneous. Proven success in leadership, operational excellence, and Organizational development with a keen understanding of elements of outdoor business. Recognized for inspiring management team members to excel and encouraging creative work environments. Enthusiastic pit manager eager to contribute to team success through hard work, attention to detail, and Excellent organizational skills, Clear understating of operational improvement and report writing and training in dinner service planning, motivated to learn, Grow, and excel in miscellaneous.

Overview

17
17
years of professional experience

Work history

Rosenheim Real Estate Company

A Real Estate Broker Rera Certified,
Dubai
04.2023 - 10.2023
  • Cold calling 300 calls per day
  • Building lasting, trusting relationships with clients
  • Negotiating deals, prices, and service inclusions with clients
  • Closing deals and facilitating any relevant information
  • Analyzing market data and market trends to identify possibilities
  • Conducted property showings, and open house events, and negotiated sales contracts
  • Helping clients with buying, selling, and renting properties
  • Develop lists of properties to show clients with specific needs
  • Design and create promotional materials to advertise new listings online and in print
  • Pass customer questions and concerns to the customer service team
  • Communicate with home sellers to negotiate the terms of new contracts
  • List the properties on the portals
  • Working with developers
  • Closing deals.

Reception and Door Manager

Bla Bla Dubai,
Dubai, UAE
04.2022 - 12.2022
  • Bla Bla Dubai has 22 bars 1 beach club 1 fine dining restaurant with cuisines plus 1 (Italian, Japanese, barbeque) pork-certified kitchen separated.
  • Regularly liaise with customer relationship managers to ensure customer-focused service, including first-class reception and client-facing services, and constant review and improvement of the welcome services
  • Organizing and supervising shifts and ensuring guest satisfaction
  • Reporting 35 members of team
  • Hiring and firing employees
  • Training and evaluating staff performance
  • Recruiting, training, and developing staff to provide the department with an appropriately skilled and motivated workforce
  • Open 7 days a week from 8 a.m To 3 a.m
  • And have a one-night club called Tent too, so my hostess team hosts for that swell of 3 cuisines plus 1
  • Dealing with guest complaints, creating a booking, checking the reviews, dealing with VIP clientele, MOD reports, closing reports on a daily basis, managing private events, birthdays, staff parties, branches, etc
  • Managing rotas to ensure adequate coverage at all sites provides consistent service
  • Ensuring that the team functions to the professional and consistent standards expected to provide a high customer focus to meet the business needs
  • Ensuring that the team is always correctly attired and projects a professional image
  • To project manage and facilitate the strategic implementation of new working practices to ensure the successful rollout of initiatives that will improve the overall service offering
  • Opening and closing venues, dealing with cash flow, and day and night operations
  • Deciding if a guest can enter or not for any reason is important
  • Producing monthly and ad-hoc reports on service usage and service issues to ensure that customers and management receive appropriate information in an accurate and timely manner
  • Ensuring the maintenance of the visitor electronic pass system and the maintenance of client-facing areas
  • Nurture a positive working environment
  • Implement innovative strategies to improve upselling
  • Planning and developing guest loyalty programs
  • Representing the Bla Bla Dubai at various associations and meetings, gathering leads for meetings, and beach party events.

Pavilion Team Manager

UAE
Dubai
08.2021 - 04.2022
  • Led, monitored, supervised, and managed the team
  • Scheduled team shift
  • Conducted training of team members to maximize their potential
  • Briefed and dealt with day-to-day operations
  • Coordinated any escalating and complaints from the guest
  • Relieved Management and Delegated tasks to team members.

Hostess Manager

Montgomerie academy Golf club
Dubai
03.2021 - 07.2021
  • There are three Venues for fine dining or a special Night
  • Arena- Selected Drinks, Barbecue, and event planning, Phileas Fogg's- Casual Eatery, The Orangery- Fine Dining (The Orangery is part of Phileas Fogg's with the same theme centered around the factionary Phileas Fogg's character who ‘went around the world in eighty days.)
  • Greet clients and visitors and ensure that all reception staff maintain the desired level of client service
  • Ensure that records of the arrival of clients and the issue of passes are completed in a timely and professional manner
  • Train newly appointed training reception staff
  • Ensure that all reception staff are aware of and are providing full business center support for clients, visitors, and other personnel
  • This will include all administrative support duties and will extend to the arrangement of personal requests
  • Other Responsibilities include: Replying to emails and Social media for further reservations, Creating Bookings and Cancelations, providing daily reports and End of shift reports, Planning for special events, Table plans, Planning Big events groups, Inquiries and complaints, Dealing with VIP clients like famous footballers Michel Salgado, Mikael Silvestre, etc., Organizing and booking for the EUROS football match, and dealing with the special venues booking Birthdays, wedding occasions & special occasions.

Reception Manager

Bournemouth Westcliff Hotel
Bournemouth
01.2019 - 01.2021
  • Undertook front-of-house duties, including meeting, greeting, and attending to the needs of guests to ensure a superb customer service experience
  • To build a good rapport with all guests and resolve any complaints or issues quickly to maintain high-quality customer service
  • Undertook general office duties, including monitoring and responding to emails, filing, general telephone, and switchboard duties as appropriate
  • To understand and ensure accuracy in hotel accounting & cash handling procedures
  • To check guests in and out of the hotel, process cancellations, run & print reports for all departments, post charges, process department reconciliations, and operate a switchboard
  • Replied to new reservations booked via booking.com, expedia.co.uk, laterooms.com, tripadvisor.com
  • Experienced in Opera system/Rezlynx system user.

Senior Sales Manager

House of Frasier
Bournemouth
01.2018 - 01.2019
  • Approached, acknowledged, and built relationships with customers
  • Demonstrated consistency when delivering high standards of customer service to meet the needs of the customers
  • Drove the KPIs of the Company through customer service & product knowledge
  • Maintained high standards of product availability and merchandising
  • Dealt with customer questions & made sound and timely decisions
  • Management of high-end HOF retail brands.

Business Development Specialist

Astute.com
Bournemouth
01.2016 - 01.2017
  • Handled telemarketing campaigns for Brocade, HP, Aruba, Targus, etc
  • Created futuristic pipelines with relative follow-up to close customer deals for our clients
  • Achieving monthly sales targets that need to be met as per management expectations
  • B2B knowledge of the relative IT customer database.

Senior Store Retail Supervisor

Zizo Boutique
Dubai, UAE
01.2014 - 01.2015
  • Ethic
  • Punctual
  • People skills
  • Work Under pressure
  • Negotiation skills
  • Resilience and a high degree of professionalism
  • Management and upgrades of IT solutions for existing customers in addition to the company database
  • Responsible for leading a sales team towards the achievement of common sales targets while delivering exceptional Guest Experience; and ensuring support in the implementation of CRM, CX, and other key customer and people initiatives in-store
  • Provide input on what is working well, and what is not working well within the store
  • Ensure the team properly captures customer data in adherence to marketing team requirements
  • Assist in supervising, developing, and training designated staff and supervisors.

Senior Casino Inspector | Pit, Pit Manager

Genting Casino
Bournemouth
01.2010 - 01.2014
  • Oversaw all dealers, cashiers, servers, maintenance workers, security guards, and other employees who work on the casino floor
  • Hired and trained new employees, in addition to monitoring the job performance of current employees and taking disciplinary action against or firing those who misbehave or do not fulfill their job duties
  • Created work schedules for employees and approved requests for vacation time, sick days, or other time off
  • Overseeing the dealers to ensure all games adhere to the standards dictated by the state's gaming commission
  • Kept an eye on the cashiers and how they convert chips into cash for winning customers
  • In addition, remain vigilant when watching for signs of wrongdoing or potential trouble on the part of customers; for example, if a patron is drunk or belligerent, if a fight breaks out between customers, or if someone attempts to cheat
  • Answered questions from customers and addressed their concerns and complaints to keep the casino patrons happy.

Casino Dealer | Inspector

Gala Casino
Bournemouth
01.2008 - 01.2010
  • Experienced dealer in the following gaming structures: Roulette, Blackjack, Blackjack aces, 3-card poker, 21+3
  • Problem-solving via customer complaints in a timely manner and reporting as such of the respective processes to the pit boss and/or management
  • Working in circulation with the hospitality team to ensure full customer satisfaction is optimal.

Certified Bar-Tender

Gala Casino
Bournemouth
01.2007 - 01.2008
  • Prepared and served alcoholic and non-alcoholic drinks consistent with the lounge's standard drink recipes
  • Maintained bottles and glasses in an attractive and functional manner that fosters efficient drink preparation and promotion of beverages
  • Working in a team environment with a rotating staff waitressing team to ensure all orders are met and delivered in a timely order
  • Accountable for ringing orders into the register, collecting money, and making change.

Education

Certificate of completion as Inspector Induction course -

2013

Personal License via Gambling Commission since - undefined

2008

Level 1 award in food and safety awareness - undefined

Private Gymnasium & language school
2007

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Presov
2002

Skills

  • PROFESSIONAL SKILLS
  • A pleasant personality with a dynamic attitude Management abilities
  • Business Operation
  • Exceptional Skills in tools equipment
  • Hospitality
  • Office management
  • Effective problem solving and Communication skills
  • Conflict resolution techniques
  • Gaming rules
  • Basic bookkeeping procedures
  • Solid customer service approach
  • Energetic
  • Experience with office machines
  • Supervision and training
  • Ability to work in a fast-paced environment, handle multiple priorities and follows standard procedures, and can give and take direction
  • Motivated and inspired the team by creating an environment that promotes positive communication, encourages the bonding of team members, and demonstrates flexibility
  • Managed daily opening and closing of the designated pavilion area
  • Coordinated with special promoted guest (VIP) visits including presidents, ministers'
  • Delegation guests
  • Empowered team members with skills to improve their confidence, customer service knowledge, and communication skills
  • SOFT SKILLS
  • An Interactive person with Leadership/ Supervisory responsibilities
  • Creative thinking skills and Logical Thinking Skills
  • Adaptability
  • Excellent decision maker
  • Self Confidence

Interests

Hobbies: Offshore/Onshore Fishing, Basketball and traveling

Languages

English
Fluent
Slovak
Native
Polish
Fluent
Czech
Fluent
German
Fluent
Arabic
Advanced

Timeline

Rosenheim Real Estate Company

A Real Estate Broker Rera Certified,
04.2023 - 10.2023

Reception and Door Manager

Bla Bla Dubai,
04.2022 - 12.2022

Pavilion Team Manager

UAE
08.2021 - 04.2022

Hostess Manager

Montgomerie academy Golf club
03.2021 - 07.2021

Reception Manager

Bournemouth Westcliff Hotel
01.2019 - 01.2021

Senior Sales Manager

House of Frasier
01.2018 - 01.2019

Business Development Specialist

Astute.com
01.2016 - 01.2017

Senior Store Retail Supervisor

Zizo Boutique
01.2014 - 01.2015

Senior Casino Inspector | Pit, Pit Manager

Genting Casino
01.2010 - 01.2014

Casino Dealer | Inspector

Gala Casino
01.2008 - 01.2010

Certified Bar-Tender

Gala Casino
01.2007 - 01.2008

Certificate of completion as Inspector Induction course -

Personal License via Gambling Commission since - undefined

Level 1 award in food and safety awareness - undefined

Private Gymnasium & language school

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Presov
DOROTA JABLONSKA