Dorota Jablonska
Dubai
Summary
A confident and outgoing professional with 20 years of experience in performing a wide range of administrative tasks while ensuring customers receive 5-star service in a busy corporate environment. Proven ability to work independently, providing reliable and efficient support to office management. Experienced in recruiting, inducting, and training reception staff, conducting appraisals and performance management, and leading and mentoring team members. Skilled in managing reception operations, coordinating VIP events and functions, and implementing strategic changes. Recognized for inspiring management team members to excel and fostering creative work environments. Enthusiastic about contributing to team success through hard work, attention to detail, and excellent organizational skills. Motivated to learn, grow, and excel in various roles.
Overview
17
17
years of professional experience
Work History
COP 28 Team Leader
Transguard Group
2023.10 - 2023.12
- Led, supervised, and managed a team, scheduled shifts, and conducted training to maximize potential
- Coordinated daily operations, managed escalations, and delegated tasks to team members
- Handled VIP guests, including royal family members, government officials, world leaders, professional athletes, musicians, and actors.
Real Estate Broker, RERA Certified
Rosenheim Real Estate Company
2023.04 - 2023.10
- Conducted 300 cold calls per day, built lasting relationships with clients, negotiated deals, and facilitated transactions
- Analyzed market data, conducted property showings and open house events, and negotiated sales contracts
- Assisted clients with buying, selling, and renting properties, and developed promotional materials for new listings.
Reception and Door Manager
Bla Bla Dubai
2022.04 - 2022.12
- Managed reception services for a venue with 22 bars, a beach club, and a fine dining restaurant
- Organized and supervised shifts, reported on team performance, handled guest complaints, and managed VIP clientele
- Produced monthly and ad-hoc reports on service usage, managed visitor pass systems, and implemented strategic initiatives.
EXPO 2020 UAE Pavilion, Team Manager
Transguard Group
2021.08 - 2022.04
- Led, supervised, and managed a team, scheduled shifts, and conducted training to maximize potential
- Coordinated daily operations, managed escalations, and delegated tasks to team members
- Handled VIP guests, including royal family members, government officials, world leaders, professional athletes, musicians, and actors.
Reception Manager
Montgomerie Golf Club
2021.03 - 2021.07
- Managed three fine dining venues, greeted clients, maintained client service levels, and trained reception staff
- Handled bookings, dealt with VIP clients, and organized special events and reservations.
Reception Manager
Westcliff Hotel
2019.01 - 2021.01
- Managed front-of-house duties, built rapport with guests, handled complaints, and performed general office duties
- Ensured accuracy in hotel accounting, cash handling, and operated reservation systems.
Senior Sales Manager
House Of Fraser
2018.01 - 2019.01
- Built relationships with customers, delivered high standards of customer service, and drove KPIs
- Managed product availability, merchandising, and handled customer inquiries.
Business Development Specialist
Astute
2016.01 - 2017.01
- Conducted telemarketing campaigns, created sales pipelines, and achieved monthly sales targets
- Possessed B2B knowledge of the IT customer database.
Senior Store Retail Supervisor
Zizo Boutique
2014.01 - 2015.01
- Led a sales team, delivered exceptional guest experiences, and implemented CRM and CX initiatives
- Captured customer data and provided feedback on store operations.
Senior Casino Inspector | Pit Manager
Genting Casino
2010.01 - 2014.01
- Oversaw casino floor staff, hired and trained new employees, and created work schedules
- Ensured adherence to gaming standards and addressed customer concerns and complaints.
Casino Dealer | Inspector
Gala Casino
2008.01 - 2010.01
- Experienced in various gaming structures, resolved customer complaints, and collaborated with hospitality teams.
Certified Bartender
Gala Casino
2007.01 - 2008.01
- Prepared and served drinks, maintained bar appearance, and worked with a rotating waitressing team.
Education
• Ministry of Climate Change And Environment
COP 28 UAE
Dubai UAE2023
Pavilion Award of Appreciation 2020
Expo 2020
Dubai, UAE2022
Inspector Gaming & Gambling Commission Certificate
01.2013
Casino Croupier
Gaming And Gambling Commission License
UK01.2008
Private Gymnasium & Language School
01.2007
Associate of Arts -
Internation Education Society
Kezmarok, Slovakia06.2004
Skills
- Leadership
- Creative and logical thinking
- Adaptability
- Excellent decision-making
- Self-confidence
- Motivated and inspired team members
- Coordinated VIP visits
- Empowered team members with customer service skills
- Management abilities
- Business operations
- Hospitality
- Office management
- Effective problem-solving
- Communication
- Conflict resolution
- Basic bookkeeping procedures
- Strong customer service approach
- Energetic
- Experienced with office machines
- Supervision
- Training
- Ability to work in a fast-paced environment
- Handle multiple priorities
- Follow standard procedures
- Teamwork and Collaboration
- Problem-Solving
Languages
English
Bilingual or Proficient (C2)
Slovak
Bilingual or Proficient (C2)
Polish
Bilingual or Proficient (C2)
Arabic
Intermediate (B1)
Czech
Bilingual or Proficient (C2)
Personal Information
Nationality: United Kingdom of Great Britain & Slovakia.
Hobbies and Interests
- Offshore/Onshore Fishing
- Basketball
- Traveling
Timeline
COP 28 Team Leader
Transguard Group
2023.10 - 2023.12
Real Estate Broker, RERA Certified
Rosenheim Real Estate Company
2023.04 - 2023.10
Reception and Door Manager
Bla Bla Dubai
2022.04 - 2022.12
EXPO 2020 UAE Pavilion, Team Manager
Transguard Group
2021.08 - 2022.04
Reception Manager
Montgomerie Golf Club
2021.03 - 2021.07
Reception Manager
Westcliff Hotel
2019.01 - 2021.01
Senior Sales Manager
House Of Fraser
2018.01 - 2019.01
Business Development Specialist
Astute
2016.01 - 2017.01
Senior Store Retail Supervisor
Zizo Boutique
2014.01 - 2015.01
Senior Casino Inspector | Pit Manager
Genting Casino
2010.01 - 2014.01
Casino Dealer | Inspector
Gala Casino
2008.01 - 2010.01
Certified Bartender
Gala Casino
2007.01 - 2008.01
• Ministry of Climate Change And Environment
COP 28 UAE
Pavilion Award of Appreciation 2020
Expo 2020
Inspector Gaming & Gambling Commission Certificate
Casino Croupier
Gaming And Gambling Commission License
Private Gymnasium & Language School
Associate of Arts -
Internation Education Society