Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
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DOUGLAS SSEJJENGO

DOUGLAS SSEJJENGO

Dubai

Summary

Experienced customer service professional with a successful track record of efficiently resolving inquiries and enhancing satisfaction. Skilled communicator with strong problem-solving skills, committed to providing exceptional service and fostering positive client relationships. Adaptable to various situations and adept at collaborating with team members to reach shared objectives. Passionate about delivering top-tier service and surpassing customer expectations consistently.

Overview

6
6
years of professional experience

Work History

Front Desk Receptionist

Expo City Sales Centre
06.2022 - 04.2025
  • Welcomed clients with a friendly demeanor.
  • Supplied essential information as required.
  • Facilitated client connections with sales representatives.
  • Screened, answered, and forwarded incoming phone calls.
  • Processed incoming mail, couriers, and deliveries.
  • Coordinated delivery of signed cheques to accounts office.
  • Resolved customer inquiries with efficiency and professionalism.

Volunteer- Host

Expo-2020
10.2021 - 03.2022
  • Provided warm and friendly greetings to all visitors.
  • Guided guests with detailed expo site information.
  • Handled guests' questions and complaints.
  • Oversaw queue management and ticket scanning at entrances.
  • Delivered exceptional service to guests and clients.

Security Team Leader

Transguard Group LLc
07.2019 - 08.2021
  • Validated identification and travel documents to ensure compliance with access protocols.
  • Secured boarding gates in collaboration with airport police
  • Ensured passengers understood security procedures through clear guidance.
  • Addressed passenger inquiries regarding travel-
  • Handled unattended items to maintain safety.
  • Monitored and analyzed human behavior to identify potential security risks.

Education

Diploma - Hospitality and Tourism Management

YMCA Comprehensive Institute
Kampala
01.2018

Skills

  • Interpersonal communication skills
  • Customer service excellence
  • Strong attention to detail
  • Work under pressure
  • Consistent
  • Flexibility
  • Microsoft Office
  • Adaptability
  • Time management
  • Customer satisfaction
  • Customer-facing

LANGUAGES

English
Bilingual or Proficient (C2)
Swahili
Advanced (C1)
German
Intermediate (B1)

Timeline

Front Desk Receptionist

Expo City Sales Centre
06.2022 - 04.2025

Volunteer- Host

Expo-2020
10.2021 - 03.2022

Security Team Leader

Transguard Group LLc
07.2019 - 08.2021

Diploma - Hospitality and Tourism Management

YMCA Comprehensive Institute

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DOUGLAS SSEJJENGO