Summary
Overview
Work History
Education
Skills
Timeline
Generic
Dounia Ouahdi

Dounia Ouahdi

Operations Lead
Dubai

Summary

Results-driven professional with expertise in customer service, client relationship management, and leadership. Demonstrates exceptional communication proficiency, critical thinking, and problem-solving abilities to optimise team performance and enhance operational efficiency. Skilled in CRM software mastery, Microsoft Excel, and time management efficiency, ensuring seamless workflow and client satisfaction. Committed to fostering teamwork while achieving organisational goals through strategic planning and effective collaboration.

Overview

4
4
years of professional experience
3
3
Languages

Work History

Operations Lead

Aston Gate Real Estate
06.2025 - Current
  • Oversaw daily business operations ensuring efficiency and compliance
  • Streamlined processes to improve productivity and cost-effectiveness
  • Managed cross-functional teams and resource allocation
  • Implemented strategies to optimize performance and service delivery
  • Monitored KPIs and prepared performance reports for management

Real Estate Agent

ESPACE Real Estate
04.2025 - 06.2025
  • Liaised with property owners and prospective new customers.
  • Used proven sales and negotiation abilities to achieve optimal rental prices.
  • Managed customer relationships to achieve high satisfaction rate.

Sales Manager

AVESKA Sales Solutions
04.2023 - 03.2025
  • Negotiated lucrative contracts to secure long-term client commitment.
  • Conducted detailed market analysis to identify new opportunities.
  • Managed key accounts, resulting in consistent revenue generation.
  • Oversaw planning and execution of targeted sales and marketing strategies.
  • Pioneered the implementation of CRM systems for improved data management and customer relations.

HR-Operations

Universal Investment GmbH
02.2022 - 03.2023
  • Digitization and management of employee files to optimize internal processes
  • Support for core HR activities, such as creating employment references and administrative HR tasks
  • Reviewing documentation and categorizing it accordingly

Education

Bachelor of Science - Psychology

APOLLON
Frankfurt, Germany

High School Diploma - Performance Modules: English and Politics & Economics

Otto-Hahn-Schule
Frankfurt, Germany
07.2019

Skills

Customer Service

Customer relations

Problem solving

Timemanagement

Communication

Critical Thinking

CRM

Timeline

Operations Lead

Aston Gate Real Estate
06.2025 - Current

Real Estate Agent

ESPACE Real Estate
04.2025 - 06.2025

Sales Manager

AVESKA Sales Solutions
04.2023 - 03.2025

HR-Operations

Universal Investment GmbH
02.2022 - 03.2023

Bachelor of Science - Psychology

APOLLON

High School Diploma - Performance Modules: English and Politics & Economics

Otto-Hahn-Schule

Similar Profiles

CREATE PROFILE
Dounia OuahdiOperations Lead