DOUYA MARINETTE NGAMJE
Abu Dhabi
Summary
Motivated Waitress with experience serving customers in busy, fine dining restaurants. Recognized for significantly increasing guest check averages by promoting appetizers, specialty items and unique wine selections. Collaborative, thoughtful team leader offering clear, comprehensive and supportive supervision.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
1
1
Language
Work History
WAITRESS
WAITRESS. FLIX CAFE RESTAURANT ALAIN, AT INTERCONTINENTAL HOTEL ABU
Abu Dhabi, UAE
01.2019 - 01.2021
- WORK AT FRIZT CARTON HOTEL ABU DABI,
- Greet and acknowledge guests by paying attention to their needs
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Used cash registers and credit card machines to cash out customers.
WAITRESS
HILTON HOTEL YAOUNDE
Yaounde, CAMEROON
01.2017 - 01.2019
- Greet and acknowledge guests and seat patrons by escorting them to assigned table or communicate delays and offer additional services such as beverages to keep them occupied while waiting
- Present menus, create personal dining experience, answer questions, and offer information on menu items, beverages, and specials
- Accept and organize reservations and prioritize reservations to accommodate customers
- Prepare seating assignments prior to service and present plan to restaurant during pre-shift meeting
- Walk through dining room during service to ensure guest satisfaction and advise servers and bussing staff of specific service needs
- Addressed guest requests or complaints and escalated major complaints to manager.
- Checked identification for minimum age for sale of alcoholic beverages.
Education
Cameroon General Certificate - Education
Yaounde Girls College
Yaounde 09.2011 - 07.2015
Skills
Customer Serviceundefined
Timeline
WAITRESS
WAITRESS. FLIX CAFE RESTAURANT ALAIN, AT INTERCONTINENTAL HOTEL ABU
01.2019 - 01.2021
WAITRESS
HILTON HOTEL YAOUNDE
01.2017 - 01.2019
Cameroon General Certificate - Education
Yaounde Girls College
09.2011 - 07.2015
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