Summary
Overview
Work History
Education
Skills
Certification
Software
Timeline
Generic
Drake Mangalino

Drake Mangalino

HR & Corporate Support Specialist
Dubai

Summary

Detail-oriented and results-driven Operations & Corporate Support Specialist with over 15 years of experience in optimizing business operations and providing comprehensive administrative support. Expertise in coordinating cross-functional teams, streamlining workflows, and implementing efficient business processes. Proven track record in managing corporate services, assisting with HR functions, and driving continuous improvement initiatives.

Overview

16
16
years of professional experience
4
4
years of post-secondary education
3
3
Certifications
3
3
Languages

Work History

Fleet Supervisor

Action Drilling & Dewatering LLC
01.2025 - Current
  • Led continuous improvement initiatives by identifying inefficiencies in fleet operations and implementing process enhancements to boost performance and reduce costs.
  • Analyzed and assessed vendor proposals to select reliable and cost-effective service providers, ensuring quality standards and budget compliance were maintained.
  • Researched and tracked emerging industry trends and fleet technologies to recommend and adopt innovations that enhance operational efficiency and productivity.

Operations & Corporate Support Specialist

Worldwide Drug Store LLC & Life1 International FZC
02.2024 - Current
  • Oversee office operations, including facilities coordination, procurement, and inventory control, ensuring timely availability of supplies and cost efficiency.
  • Maintain strong vendor relationships, negotiate contracts, and ensure on-time delivery of services and products to support business needs.
  • Provide comprehensive operational and administrative support across multiple departments, ensuring efficient workflow and smooth day-to-day business operations.
  • Manage logistics and scheduling for internal and external meetings, conferences, and events, ensuring effective communication with all stakeholders.
  • Monitor and maintain employee records, ensuring compliance with local labor laws, confidentiality standards, and company policies, and support the HR Team by assisting in recruitment efforts, screening candidates, coordinating interviews, and facilitating the onboarding process for new hires.
  • Provide support in daily operations of corporate facilities such as office space, coordinate routine maintenance, repairs, and ensure the workplace environment complies with health and safety standards.
  • Coordinate meetings, internal events, and corporate travel, ensuring logistics are efficiently handled and schedules are managed effectively.
  • Prepare and monitor operational budgets, tracking expenses for facilities and fleet management, and identifying cost-saving opportunities.
  • Handle employee inquiries, addressing concerns related to office operations, HR policies, and general workplace matters.

Hospitality Executive

Distinguished Real Estate
07.2023 - 02.2024
  • Ensure office premises are clean, well-organized, and well-maintained by managing janitorial services and overseeing facility upkeep, including overseeing of the daily operations of the office areas, ensuring efficient service delivery for Head Office staff.
  • Serve as the primary contact for staff inquiries, requests, and concerns related to accommodation, ensuring timely resolutions and high levels of satisfaction.
  • Develop and manage the budget for office supplies, stationery, and pantry provisions, ensuring cost-effectiveness and efficient use of resources.
  • Oversee the processing of invoices, ensuring accurate and timely payments while resolving any billing discrepancies with vendors or service providers.
  • Drive ongoing improvements in service quality and operational efficiency, continuously identifying opportunities for process enhancements and cost savings.
  • Review and verify tenant move-out reports before submitting them to the leasing team for final processing, ensuring compliance with lease terms.
  • Establish and maintain strong relationships with external service providers, such as cleaning contractors, maintenance personnel, and suppliers, ensuring service delivery is timely and within budget.
  • Oversee contracts with vendors, review service agreements, and monitor vendor performance to ensure quality standards and cost efficiency.

Assistant to the Managing Director

OWS Capital
08.2022 - 06.2023
  • Oversee the procurement and inventory of office stationery and pantry provisions, ensuring efficient stock levels and timely replenishment.
  • Implement cost-effective purchasing practices while maintaining operational readiness for the office.
  • Assist the Finance department by preparing and submitting periodic financial reports, ensuring the accuracy and timeliness of data.
  • Support in reconciling financial discrepancies and assist in month-end closing procedures.
  • Manage all aspects of business travel arrangements, including flights, hotels, and ground transportation, ensuring that travel plans are cost-effective, well-coordinated, and aligned with company travel policies.
  • Ensure the cleanliness, orderliness, and general maintenance of office facilities, including managing the daily upkeep and coordinating with external service providers for repairs or improvements.
  • Work with facility teams to address any building-related issues and maintain an environment that supports a productive and professional work atmosphere.
  • Liaise with legal and external parties to ensure timely renewals and maintain up-to-date records for all agreements.

Administration Executive

Post Court Graphics
02.2021 - 06.2023
  • Manage end-to-end payroll processing, ensuring accurate and timely disbursement of salaries and benefits in compliance with local labor laws and company policies.
  • Handle day-to-day HR operations, including employee onboarding and offboarding processes, maintaining accurate employee records, and ensuring proper documentation.
  • Prepare and submit comprehensive financial reports, tracking key financial metrics related to payroll, employee benefits, and other HR-related expenses.
  • Oversee the management of clients' social media accounts on platforms such as Facebook, Instagram, LinkedIn, and Twitter, ensuring consistent and engaging online presence.
  • Collaborate with the creative team to brainstorm and generate ideas for content creation, writing short captions and impactful messages to enhance online presence and brand visibility.

Administration Officer

Gibraltar Security DMCC
05.2016 - 02.2021
  • Assist the Sales Director with the execution of new business development and marketing initiatives.
  • Contribute to the development and implementation of strategies aimed at expanding market reach, increasing revenue, and supporting overall company growth.
  • Prepare and maintain key business development documents, including Non-Disclosure Agreements (NDAs), contracts, pro forma invoices, and other essential legal or commercial documentation.
  • Ensure that all documents are accurate, compliant, and delivered in a timely manner.
  • Identify and source qualified suppliers within the GCC region for procurement of materials and services.
  • Ensure the procurement of quality products at competitive prices, adhering to the company's budget and quality standards.
  • Act as a liaison between the Gibraltar Head Office and GCC suppliers, ensuring clear communication and effective collaboration.
  • Manage the coordination of logistics, deliveries, and project timelines, ensuring smooth project execution and meeting deadlines.
  • Proactively follow up with clients via calls and emails after proposal submission, addressing any queries and fostering strong, long-term client relationships.
  • Drive business outcomes by ensuring timely feedback and securing new projects.
  • Conduct in-depth market research to gather competitive intelligence, monitor industry trends, and analyze competitors' products and services.
  • Provide actionable insights to inform strategic business decisions and help the company stay ahead in the market.

HR Representative

Al Jehat Trading & Contracting Co (JATCO)
09.2013 - 04.2016
  • Act as the primary liaison between onboarding staff, recruitment agents, and various company departments to ensure a smooth transition for new hires.
  • This includes arranging flight tickets, accommodation, and transportation well in advance of their arrival.
  • Prepare transition allowances for new employees, working closely with the Finance and Treasury departments to ensure cheques are issued and ready before the employees' arrival, facilitating a seamless onboarding experience.
  • Coordinate between User Departments and SMP Contracting Companies to manage the onboarding process for new employees, ensuring that Taleo (HR system) is updated and maintained once SMP contractor employees report to work.
  • Review and screen hiring folders to ensure all documents are complete and adhere to company policies before submitting them to HR Services for further processing.
  • Receive and review probationary and annual performance evaluations for SMP employees, ensuring they are processed in a timely and accurate manner.
  • Review salary actions and contract renewals for SMP employees to ensure compliance with company policies before obtaining approval from the SMP Team Lead.
  • Verify and process leave requests for SMP employees, ensuring proper authorization is obtained.
  • Arrange travel orders and flight tickets for various purposes including vacation, emergency, and business trips.

HR - Administrative Assistant

SRACO Company
12.2011 - 09.2013
  • Acquire and thoroughly review job requisitions from clients, ensuring a clear understanding of the role and requirements before proceeding with the recruitment process.
  • Strategically post job requisitions on the company website and various job portals to attract a diverse pool of qualified candidates.
  • Actively source candidates from multiple job portals, leveraging advanced search techniques to identify top talent that aligns with the client's needs.
  • Coordinate with recruitment agents in the Philippines, India, the UK, and South Africa, ensuring seamless communication and alignment on the job requisitions acquired.
  • Conduct initial screenings of CVs submitted through job portals and recruitment agents, assessing candidates' qualifications and fit for the role.
  • Maintain an organized and up-to-date database of applicants using MS Excel, ensuring easy access to candidate information for ongoing and future recruitment needs.

Recruitment & On-Boarding Specialist

Corinthians Placement Services, Inc.
06.2010 - 11.2011
  • Create and update job postings on popular job boards such as Jobstreet, CareerBuilder, indeed and social media platforms including Facebook and Twitter to attract qualified candidates.
  • Review resumes, credentials, and qualifications of candidates to assess their skills, experience, and knowledge in relation to specific job requirements.
  • Ensure candidates meet qualifications and job specifications before advancing to the interview stage.
  • Conduct initial phone interviews to assess candidates' fit for the role and ensure they meet the required qualifications.
  • Evaluate candidate profiles against job requisitions and refer suitable candidates to clients/employers for further interviews.
  • Liaise with airlines and travel agencies to handle flight reservations, changes to flight schedules, cancellations, and other travel-related tasks for candidates and employees traveling for job placements.
  • Maintain and update a database of on-pipeline candidates, ensuring a streamlined process for future job requisitions and placement opportunities.

Customer Service Representative

Sykes Enterprises (ICT Marketing Services, Inc.)
03.2009 - 06.2010
  • Provide exceptional customer support by managing inbound inquiries and requests.
  • Strive for first-call resolution by addressing customer concerns efficiently and ensuring customer satisfaction.
  • Ensure that every customer interaction aligns with the company's quality values and delivers a positive customer experience.
  • Adhere to company policies and customer service standards in all communications.
  • Capture and record customer data within internal systems in compliance with company policies and procedures.
  • Maintain accurate records of time management and call handling in the relevant systems.
  • Accurately document call outcomes, feedback, and escalation information within the relevant systems to ensure timely resolution and follow-up.
  • Escalate complex issues to the appropriate team or department as needed.

Education

Bachelor of Science - Psychology

Pamantasan Ng Lungsod Ng Maynila
Manila, Philippines
06.2005 - 04.2009

Skills

Operations Management

Certification

Valid Driver's License: UAE

Software

Taleo

Microsoft Office 365

Microsoft Power Automate

SAP SuccessFactors

Timeline

Fleet Supervisor

Action Drilling & Dewatering LLC
01.2025 - Current

Operations & Corporate Support Specialist

Worldwide Drug Store LLC & Life1 International FZC
02.2024 - Current

Hospitality Executive

Distinguished Real Estate
07.2023 - 02.2024

Assistant to the Managing Director

OWS Capital
08.2022 - 06.2023

Administration Executive

Post Court Graphics
02.2021 - 06.2023

Administration Officer

Gibraltar Security DMCC
05.2016 - 02.2021

HR Representative

Al Jehat Trading & Contracting Co (JATCO)
09.2013 - 04.2016

HR - Administrative Assistant

SRACO Company
12.2011 - 09.2013

Recruitment & On-Boarding Specialist

Corinthians Placement Services, Inc.
06.2010 - 11.2011

Customer Service Representative

Sykes Enterprises (ICT Marketing Services, Inc.)
03.2009 - 06.2010

Bachelor of Science - Psychology

Pamantasan Ng Lungsod Ng Maynila
06.2005 - 04.2009

Similar Profiles

CREATE PROFILE
Drake MangalinoHR & Corporate Support Specialist