Dranreb Jesus Trumata
Abu Dhabi,UAE
Summary
Results-driven Network Engineer with a proven track record in evaluating and optimizing network performance. Adept at providing strategic guidance for actionable improvements, leveraging a deep understanding of emerging technologies and staying current with trends in routers, switches, and firewalls. Recognized for consistently delivering swift and effective solutions to complex issues. Known for a strong command of networking principles and a commitment to ensuring the reliability and efficiency of network infrastructure. Demonstrated ability to contribute to the success of IT initiatives through comprehensive technical expertise and a solutions-oriented approach.
Overview
5
5
years of professional experience
6
6
years of post-secondary education
Work History
Network and security administrator
Global Security Services Group
Abu Dhabi, UAE
04.2023 - Current
- Auditing systems to identify deficiencies and optimize operational speeds.
- Developed recommendations for overhauling and updating systems to better meet new demands.
- Configured, tested and maintained network equipment.
- Maintained high availability of infrastructure through enterprise-wide planning, testing, implementation and support.
- Proficient in managing and administering the BioTime biometric system
- Managing Fortinet 60F firewall, ensuring network security and access control
- Skilled in NEC SL 2100 PABX administration, handling phone system configurations and management
- Proficient in ServiceNow ticketing system administration, streamlining IT service requests and incident management.
- Utilizing Zabbix network monitoring tool to ensure real-time network performance and availability.
- Knowledgeable in Hyper-V virtualization technology, including setup, management, and troubleshooting.
- Proficient in VMware Workstation 17 Player, enabling virtual machine management and testing.
- Using Acronis Cyber Protect for data backup and restoration, ensuring data integrity and availability.
- Proficient in using Sophos for network security, safeguarding networks against threats and vulnerabilities.
- Proficient in configuring, managing, and troubleshooting Cisco and D-Link switches.
- Provided training and mentorship to junior network administrators to enhance their skills and knowledge.
- Using ServiceNow for ticketing system
- Managing Sharp, HP, Canon and Triumph-Adler printers
Network Operations Center Engineer
Concentrix Philippines
Quezon City, Philippines
08.2020 - 03.2023
- Troubleshooting and monitoring of Network Equipment (ISP circuits, Fortinet, Cisco Meraki, Cisco 1811, Checkpoint, MikroTik, Cradlepoint and Access Points
- Primary contact of ISP
- Using Operations Support System and Service Now ticketing system
- Troubleshoot, monitor, and diagnose routers using Meraki dashboard, Winbox and Putty
- Using AWS Connect for Inbound/Outbound calls
- Initiate and facilitate the following ITIL processes: Incident Management, Request Fulfillment, Access Management, Problem Management, and Knowledge Management
- Handling L3 network problems
- Monitoring enterprise clients network service using OmniCenter
- Providing customer service and technical support 24/7
Service Desk
IOPEX Technologies
Taguig City, Philippines
09.2019 - 08.2020
- Handling daily incident alerts and client request ticket within the respected SLA
- Managing customer Systems and Network Infrastructure ensuring availability
- Tier 1 Network Support, remotely accessing deployed Routers, Firewall
- Switches and Access Point Vendors (VMware, Cisco Meraki, CISCO, Checkpoint, Cradlepoint, Mikrotik, FORTINET).
IT Personnel
DRAS Refrigeration Corporation
Mandaluyong, Philippines
09.2018 - 07.2019
- Developing company website and inventory system using PHP, JavaScript, and SQL
- Built the network and server infrastructure of the company
- Installation of CCTV and PBX
- Deploying/creating of VM's using Citrix XenCenter.
- Troubleshooting the physical server, active directory, routers, ISP modem, repeater, Cisco catalyst switches, Desktop computers, Laptops and Printers
Candidate Engagement Specialist
SPi CRM
Makati City, Philippines
06.2018 - 08.2018
- Providing initial screening over the phone for call center agent applicants using Avaya soft phone
- Making sure the quality of each applicant before endorsing to further assessments or Final interview
Education
Bachelor of Science - Information Technology
06.2012 - 05.2018
Skills
- Intrusion Prevention System
- PHP, JavaScript, and SQL
- F5 Load balancer
- PABX administration
- Virtual Machine
- LAN/WAN
- Cisco Routers
- Cisco Switches
- Microsoft Azure
- TCP/IP, DNS, DHCP and SNMP)
- Firewall (Fortinet)
- Network Security Management
- Technical Analysis
- Network support
Languages
English
Native
Timeline
Network and security administrator - Global Security Services Group
04.2023 - Current
Network Operations Center Engineer - Concentrix Philippines
08.2020 - 03.2023
Service Desk - IOPEX Technologies
09.2019 - 08.2020
IT Personnel - DRAS Refrigeration Corporation
09.2018 - 07.2019
Candidate Engagement Specialist - SPi CRM
06.2018 - 08.2018
STI College Fairview - Bachelor of Science, Information Technology
06.2012 - 05.2018
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