Dranreb Jesus Trumata
Dubai
Summary
Results-driven Network Engineer with a proven track record in evaluating and optimizing network performance. Adept at providing strategic guidance for actionable improvements, leveraging a deep understanding of emerging technologies and staying current with trends in routers, switches, and firewalls. Recognized for consistently delivering swift and effective solutions to complex issues. Known for a strong command of networking principles and a commitment to ensuring the reliability and efficiency of network infrastructure. Demonstrated ability to contribute to the success of IT initiatives through comprehensive technical expertise and a solutions-oriented approach.
Overview
6
6
years of professional experience
6
6
years of post-secondary education
Work History
Deployment Specialist
BridgeWay Firm
03.2024 - Current
- Provided technical support for hardware and software issues, resolving incidents promptly and effectively
- Deployment endpoint devices such as Laptop and Desktop computers
- Deployment and configuration of software applications and updates
- Ensured compliance with industry standards and regulations throughout all phases of the deployment process, minimizing potential liabilities for the organization
- Used ServiceNow ticketing system to track and resolve open customer issues
- Provided technical support and troubleshooting to onshore and offshore employees
- Managed and maintained accurate records of IT assets, including hardware and peripheral equipment
- Conducted regular physical audits and reconciliations to ensure inventory accuracy and completeness
- Ensured compliance with organizational policies and regulatory requirements for asset management
- Coordinated with vendors for asset repairs, replacements, and warranty claims
- Documented asset movements, transfers, and changes to maintain inventory integrity
- Provided network support
- Providing idea for better managing the IT Assets and to track the total cost for each asset
Network and security administrator
Global Security Services Group
04.2023 - 02.2024
- Auditing systems to identify deficiencies and optimize operational speeds.
- Developed recommendations for overhauling and updating systems to better meet new demands.
- Configured, tested and maintained network equipment.
- Maintained high availability of infrastructure through enterprise-wide planning, testing, implementation and support.
- Proficient in managing and administering biometric system Zkteco (BioTime)
- Managing Fortinet 60F firewall, ensuring network security and access control
- Skilled in NEC SL 2100 PABX administration, handling phone system configurations and management
- Experienced in ServiceNow ticketing system administration, streamlining IT service requests and incident management.
- Utilizing Zabbix network monitoring tool to ensure real-time network performance and availability.
- Knowledgeable in Hyper-V technology, including setup, management, and troubleshooting.
- Proficient in VMware Workstation 17 Player, enabling virtual machine management and testing.
- Using Acronis Cyber Protect for data backup and restoration, ensuring data integrity and availability.
- Proficient in configuring, managing, and troubleshooting Cisco and D-Link switches.
- Experienced in deploying Starlink Satellite internet in Africa
- Managing Sharp, HP, Canon and Triumph-Adler printers
- Backed up data daily to prevent undue information loss and coordinated disaster recovery plans.
Network Operations Center Engineer
Concentrix Philippines
08.2020 - 03.2023
- Troubleshooting and monitoring of Network Equipment (ISP circuits, Fortinet, Cisco Meraki, Cisco 1811, Checkpoint, MikroTik, Cradlepoint and Access Points
- Primary contact of ISP
- Using Operations Support System and Service Now ticketing system
- Troubleshoot, monitor, and diagnose routers using Meraki dashboard, Winbox and Putty
- Using AWS Connect for Inbound/Outbound calls
- Initiate and facilitate following ITIL processes: Incident Management, Request Fulfillment, Access Management, Problem Management, and Knowledge Management
- Handling L3 network problems
- Monitoring enterprise clients network service using OmniCenter
- Providing customer service and technical support 24/7
Service Desk
IOPEX Technologies
09.2019 - 08.2020
- Handling daily incident alerts and client request ticket within respected SLA
- Managing customer Systems and Network Infrastructure ensuring availability
- Tier 1 Network Support, remotely accessing deployed Routers, Firewall
- Switches and Access Point Vendors (VMware, Cisco Meraki, CISCO, Checkpoint, Cradlepoint, Mikrotik, FORTINET).
IT Personnel
DRAS Refrigeration Corporation
09.2018 - 07.2019
- Developing company website and inventory system using PHP, JavaScript, and SQL
- Built network and server infrastructure of company
- Installation of CCTV and PBX
- Deploying/creating of VM's using Citrix XenCenter.
- Troubleshooting physical server, active directory, routers, ISP modem, repeater, Cisco catalyst switches, Desktop computers, Laptops and Printers
Candidate Engagement Specialist
SPi CRM
06.2018 - 08.2018
- Providing initial screening over the phone for call center agent applicants using Avaya soft phone
- Making sure the quality of each applicant before endorsing to further assessments or Final interview
Education
Bachelor of Science - Information Technology
STI College Fairview
Philippines 06.2012 - 05.2018
Skills
- Intrusion Prevention System
- PHP, JavaScript, and SQL
- F5 Load balancer
- PABX administration
- Virtual Machine
- LAN/WAN
- Cisco Routers
- Cisco Switches
- Microsoft Azure
- TCP/IP, DNS, DHCP and SNMP)
- Firewall (Fortinet)
- Network Security Management
- Technical Analysis
- Network support
Languages
English
Native
Timeline
Deployment Specialist
BridgeWay Firm
03.2024 - Current
Network and security administrator
Global Security Services Group
04.2023 - 02.2024
Network Operations Center Engineer
Concentrix Philippines
08.2020 - 03.2023
Service Desk
IOPEX Technologies
09.2019 - 08.2020
IT Personnel
DRAS Refrigeration Corporation
09.2018 - 07.2019
Candidate Engagement Specialist
SPi CRM
06.2018 - 08.2018
Bachelor of Science - Information Technology
STI College Fairview
06.2012 - 05.2018
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