DR.IBTISSEM BEJAOUI
DUBAI
Summary
Goal-oriented manager with distinguished experience in delicacies and makeup industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.
Overview
14
14
years of professional experience
Work History
Operations Manager
TRUFFLEERS & CHELSEA BOUTIQUE
06.2013 - Current
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Devised processes to boost long-term business success and increase profit levels.
- Managed a sales team of around 100 staffs in 13 different locations in U.A.E.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Interacted well with customers to build connections and nurture relationships.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
General Dentist
OWN CABINET
06.2009 - 09.2012
- Completed consultations with patients for treatment plan.
- Educated patients and families about dental issues and proper oral care to prevent dental decay and disease.
- Collaborated with medical professional to plan dental treatments.
- Advised patients on appropriate treatment for pain and gave specific home care instructions.
- Diagnosed and treated infections, mouth ulcers, and other problems with oral mucosa.
- Communicated one-on-one with patients during consultative appointments to explain treatment plan and educate on upcoming procedures.
- Extracted teeth, performed root canals, and filled cavities with dedication to pain management.
- Created individualized treatment plans to maintain or restore oral health of patients.
- Diagnosed nerve and dental tissue damage by conducting careful examinations to determine need for root canal procedures.
- Removed wisdom teeth and performed root canals.
- Defined and enforced dental office policies and procedures.
Education
M.D. - Dentistry (Pre-Dentistry)
ACADEMY OF MEDICAL DENTISTRY
POLTAVA ,UKRAINE06.2009
Skills
- Sales processes
- Excellent Communication
- Business development and planning
- Coaching and mentoring
- Analytical problem solver
- Positive and upbeat
- Time management
- Goals and performance
- Operations
- Marketing strategy
- Staff Management
- Decisive
Accomplishments
- Promoted to Operations Manager after 5 years with the company.
Languages
Arabic
Bilingual or Proficient (C2)
English
Upper intermediate (B2)
French
Intermediate (B1)
Russian
Intermediate (B1)
Timeline
Operations Manager
TRUFFLEERS & CHELSEA BOUTIQUE
06.2013 - Current
General Dentist
OWN CABINET
06.2009 - 09.2012
M.D. - Dentistry (Pre-Dentistry)
ACADEMY OF MEDICAL DENTISTRY
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