Dr Shrinath Soni
Dubai,UAE
Summary
A Health Insurance Underwriter having 15+ years of exposure in People Management, Underwriting Governance, Underwriting Automation, Relationship Management, Business Analytics, Training, Business Relationship, and Revenue Growth in health insurance domain.
Grown in Insurance industry from Executive to management level, I have extensive work experience in different countries (India & UAE), currently associated with Now Health Insurance as Global Underwriting Manager. I have implemented technology initiatives like medical UW Automation and Underwriting Que Management. Revised UW manual with more customer centric approach. Improved loss ratio. I am a Initiative-taker with proven expertise in setting up underwriting department and establishing company business operations.
Overview
17
17
years of professional experience
7
7
years of post-secondary education
Work History
Global Underwriting Manager
Now Health International
Dubai, UAE
06.2019 - Current
- Role- Managing Group UW (EMEA) & Individual UW (global Ex, China). Managing an underwriting team, UW Governance, UW activities and queue management, driving quality service and business growth.
- Leadership- Provide guidance and coaching to team on execution of performance improvement action plans. Ensure successful delivery of client-centric, best-in-class deliverables within deadlines.
- Governance- Manage, drive underwriting functions, and handle the process/sub-processes. Implement and enforce a strong governance model within the department that aligns the company's process.
- Strategic Plan- Formulating UW process strategies, strategic utilization, co- ordination, and deployment of available resources & technology to achieve organizational objectives.
- Stakeholders- Work and build relationships closely with stakeholders (Sales Team, Re-insurers, Training team, Key Clients & internal employees) to further strengthen, control environment and leverage broader relationships with internal/external stakeholders, systems, and knowledge.
- Process- Perform full assessment of the case's risk analysis, checking the information, and obtaining additional information to process the UW cases. Attending meetings with Re-insurers regarding portfolio and guidelines, relaxations on procedures standards, process improvement. Scrutinizing & re-Underwriting of medical non-disclosure cases.
- Technology- Effectively utilize all applications, tools, and databases used to process transparent end-to-end client support. Managing & working on UW automation project.
- Pricing- Looking over the proposals, deciding the terms and conditions as per loading, and negotiation of the final offer as per UW guidelines.
- Sales Support- UW portfolio management & supporting sales to achieve business targets. Representing UW department in meetings with external partners.
- Risk Management- Identification and redressing of risks in relation to the service and associated products.
Risk Assessment Manager
Aafiya TPA
Dubai, UAE
09.2017 - 06.2019
- Managed a team in UW Department for Pan UAE, established and maintained a clear governance structure for the UW function with a manual, quality process, including pricing, claims, finalization on group health policies terms.
- Actively engage with the team, nurturing them, develop them through an effective method of review
- Highly skilled on knowledge exposure to fundamental theories, process, principles, and concepts.
- Improved UW process, created and supported a visionary path of the company.
- Built a strong solid UW process to adhere, made product features more customer centric and tailor-made UW solutions.
- Increased sales by upgrading the Health insurance products
- Promoted sales by enhancing products and improved loss ratio.
- Ad-hoc Project - Managed fraud, waste, abuse and medical audit of health care providers.
- Trained staff on best practices to achieve optimal productivity.
Chief Manager Underwriting - HAT
Chola. MS General Insurance Co. Ltd.
Chennai, India
09.2016 - 09.2017
- Looked after overall health, travel, and accident portfolio.
- Enhanced the UW system & made automated system for health underwriting.
- Designed policy/certificate wordings & revised underwriting manual.
- Prepared health underwriting framework for newly launched products
- Provided technical underwriting support to sales to support business targets & make underwriting profits.
- Focused on UW profits by reviewing and managing underwriting rules and guidelines.
- Worked closely with product team for development of health products and tailor made or over the counter health products for corporate/bancassurance channel.
- Managed big Corporate & Bancassurance clients.
- Reduced sales complaints by optimizing TAT to less than a day.
Sr. Manager - Health Underwriting
Royal Sundaram General Insurance Co. Ltd.
Chennai, India
12.2014 - 09.2017
Manager - Medical Underwriting
Niva Bupa Health Insurance
New Delhi, India
01.2012 - 11.2014
Executive - Medical Underwriting
EXL Service India Pvt. Ltd
Noida, India
03.2009 - 01.2012
Medical Consultant
Dr Batra's Positive Health Clinic Pvt. Ltd.
Noida, India
01.2006 - 03.2009
Education
Diploma in Life & Health Underwriting -
LOMA
USA 01.2023 -
Certificate in Insurance -
Chartered Insurance Institute
London, UK 06.2022 - 12.2022
Specialized Dip. in Health Insurance -
Insurance Institute of India
01.2016 - 06.2016
Licentiate in Insurance -
Insurance Institute of India
06.2015 - 12.2015
Bachelor of Homeopathic Medicine & Surgery -
Bhartividya Peeth Deemed University
India 06.2000 - 12.2005
Skills
Leadership
Group & Ind UW
Underwriting Governance
Risk Analysis
UW Automation
Business Strategy
Data Analysis
Project Management
Effective Collaboration
Insurance Medicine
Accomplishments
- 2 Promotions within 4 years of tenure in Now Health Int. Dubai, UAE
- Exceeding Expectations performance rating for 3 consecutive years 2021-23.
- Now Academy Award (1st Runner Up) for FY 2022-23.
- Excellence Award for Q4, FY 2022-23 in Now Health Int.
- Most Valuable Player award for Q3, FY 2020-21 in Now Health Int.
- 3 Brand Ambassador awards in Now Health Int. Dubai.
- Initiated & developed UW Automation in Now Health Int., Dubai.
- Setting-up the underwriting department operations from scratch in South Zone with Royal Sundaram General Insurance Co. Ltd.
- Performance rating “Significantly Exceeding Expectations” during my tenure at Niva Bupa Health Insurance for FY 2013-14.
- Received Extra Miler Award multiple times from EXL.
Timeline
Diploma in Life & Health Underwriting -
LOMA
01.2023 -
Certificate in Insurance -
Chartered Insurance Institute
06.2022 - 12.2022
Global Underwriting Manager
Now Health International
06.2019 - Current
Risk Assessment Manager
Aafiya TPA
09.2017 - 06.2019
Chief Manager Underwriting - HAT
Chola. MS General Insurance Co. Ltd.
09.2016 - 09.2017
Specialized Dip. in Health Insurance -
Insurance Institute of India
01.2016 - 06.2016
Licentiate in Insurance -
Insurance Institute of India
06.2015 - 12.2015
Sr. Manager - Health Underwriting
Royal Sundaram General Insurance Co. Ltd.
12.2014 - 09.2017
Manager - Medical Underwriting
Niva Bupa Health Insurance
01.2012 - 11.2014
Executive - Medical Underwriting
EXL Service India Pvt. Ltd
03.2009 - 01.2012
Medical Consultant
Dr Batra's Positive Health Clinic Pvt. Ltd.
01.2006 - 03.2009
Bachelor of Homeopathic Medicine & Surgery -
Bhartividya Peeth Deemed University
06.2000 - 12.2005
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