Ms. Office
Years of professional experience
Dr. Sonam Landge
MANAGER OPERATIONS
Dubai ,United Arab Emirates
Summary
Organized and dependable candidate with 10 years of successful experience at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
10
10
6
6
Certifications
2
2
Recent Promotions in four years
3
3
Languages
Work History
Manager Operations- Long Term Care Unit
NMC SPECIALTY HOSPITAL, ALNAHDA
Dubai , United Arab Emirates
2022.09 - Current
- Promoting more effective approaches to improving long-term care offering a united voice on matters that address and advance the quality of services and care for patients of LTC.
- Overseeing the daily operations in regards to patient admission, treatment, discharge and repatriation process.
- Overseeing the accounting and finances of the unit, with budgeting and P&L management.
- Liaising with the required team members e.g. Biomedical, facility, maintenance, nursing etc. to fulfill the requirements of the unit and patient care.
- Ensure that policies and procedures are developed, implemented, monitored, and evaluated in order to maintain compliance with directives of governing entities.
- Promote residents and families/responsible parties’ satisfaction with quality of care and quality of life.
- Collaboration with DAHC team to facilitate admissions and work up on all the cases till discharges.
Asst Manager- Clinical Operations
NMC ROYAL HOSPITAL, DIP
Dubai , UAE
2019.06 - 2022.10
- Responsible for directing, planning, organizing, supervising and coordinating the services of Clinical Operations across Emergency Department, Operating Room, Endoscopy department, Clinics and Ambulance Services
- Liaising with Biomedical team for arranging required equipments' instruments and biomedical devices for the department, analysis the cost and purchase of the requirement as per the standards of the hospital.
- Liaising with the Facility team to ensure general safety infrastructure like CCTV’s, Access controls, Housekeeping, Fire and safety, hazmat’s, medical technologies, utilities are maintained well in the department.
- Monitors and ensures the clinical goals of the hospital are maintained. Develop, review and update policies, procedures, process improvement, training, and evaluation that help support efficient workflows, productivity, quality improvement and customer service.
- Responsible for ensuring an excellent patient experience and that patient complaints and grievances are addressing and resolved in a timely and responsive manner.
Incharge-Ambulance Department
INTERNATIONAL MODERN HOSPITAL
Dubai , UAE
2014.01 - 2019.01
- Providing technical and administrative assistance to the Ambulance department
- Inspecting and evaluating overall Ambulance patient care services
- Planning, coordinating, and monitoring daily activities of the departments.
- Hiring, training, and reviewing performance of the emergency services personnel - Doctors, Nurses, Ambulance Crew
- Ensuring prompt and quality medical care to patients, and collecting feedbacks
- Liaising with suppliers and vendors for medical equipment and medicines
- Planning and managing events and providing ambulance for the events.
- Events like TOIFA, VISHMAYAM, IPTL etc.
- Working with organization to tie up with other healthcare facilities to build in relations and work with harmony to support in patient transfers
- Overseeing the records of staff and ambulance calls, ER Statistics
- Code Blue team facilitator,AHA courses coordinator
- Expertise in facilitating international patient transfer worldwide
- Liaising and coordinating with government facilities like Dubai Ambulance, DHA, Private ambulance companies, patient referrals from private clinics, hospitals, corporate clients, insurance sectors.
Clinical Associate- ICU
JEHANGIR HOSPITAL
Pune , India
2012.08 - 2013.09
- Diagnosed and treated patients suffering from chronic conditions in Neuro, Medical and Trauma ICU.
- Thoroughly examined patients and elicited medical history data to use in assessing health and identifying conditions.
- Identified serious conditions and emergency situations and immediately referred to hospital for prompt care.
- Evaluated patient histories, complaints, and current symptoms.
- Adhered to universal precautions and other appropriate infection control practices.
- Monitored post-operative recovery and educated patients on at-home recovery.
- Planned and implemented health programs or standards in hospitals, businesses or communities for prevention or treatment of injury or illness.
Education
Master of Business Administration - Hospital Administration
Jaipur National University
Dubai, UAE 2020.06 - 2022.08
Post Graduate Diploma in Emergency Medical Service - Emergency Medicine
Symbiosis International University
Pune, India 2012.01 - 2013.04
Bachelors in Homeopathic Medicine And Surgery - Homeopathic Medicine
Homeopathic Medical College And Deemed University
Pune, India 2007.06 - 2012.06
Skills
Long-term Care
Software
Excel
Powerpoint
Accomplishments
- Achieved Discharge KPI's for long term care unit by 90% within given time lines with accuracy and efficiency.
- Supervised team of 190 staff members.
- Achieved 60 % Reduction of waiting time by introducing Online Token system for ER GP Clinic.
- Achieved 50 %reduction of patient complaints by implementing online feedback system across the hospital.
- Achieved Increase of 70% patient admission from OP to IP Surgical cases by implementing campaign of Abdominal pain and Trauma protocols.
- First International Patient Transfer planned organized and executed Repatriation by inhouse clinical team to Ethiopia.
Certification
Licensed Advanced Paramedic - DCAS
Interests
Movies
Exploring Places and countries
Exploring different Cuisines
Home Designing
Additional
I am looking for a long-term career with your company and believe that my skills and values align well with your company's mission.I admire the companies commitment to innovation, teamwork, and excellence, and eager to contribute my skills and collaborative spirit to your organization.Once again, thank you for considering my application.
Quote
"Your work is going to fill a large part of your life, and the only way to be truly satisfied is to do what you believe is great work. And the only way to do great work is to love what you do."
– Steve Jobs
Timeline
Certified ACLS Provider- AHA
2023-06
Certified BLS Provider- AHA
2023-06
Manager Operations- Long Term Care Unit
NMC SPECIALTY HOSPITAL, ALNAHDA
2022.09 - Current
Master of Business Administration - Hospital Administration
Jaipur National University
2020.06 - 2022.08
Certifcate of Appreciation- NMC
2019-08
Asst Manager- Clinical Operations
NMC ROYAL HOSPITAL, DIP
2019.06 - 2022.10
Certificate of Appreciation - IMH
2017-03
AHA Instructor
2017-01
Licensed Advanced Paramedic - DCAS
2014-06
Incharge-Ambulance Department
INTERNATIONAL MODERN HOSPITAL
2014.01 - 2019.01
Clinical Associate- ICU
JEHANGIR HOSPITAL
2012.08 - 2013.09
Post Graduate Diploma in Emergency Medical Service - Emergency Medicine
Symbiosis International University
2012.01 - 2013.04
Bachelors in Homeopathic Medicine And Surgery - Homeopathic Medicine
Homeopathic Medical College And Deemed University
2007.06 - 2012.06
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