Dua Amjad
Dubai,UAE
Summary
Detail-oriented professional with expertise in AutoCAD, MATLAB, and Minitab, skilled in developing improvement plans and effective workload delegation. Demonstrates a strong ability to enhance operational efficiency through strategic planning and technical proficiency. Customer-focused professional with background in delivering exceptional service in fast-paced environments. Capable of resolving issues promptly and enhancing customer satisfaction through strong communication and problem-solving skills.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
Work history
Customer Service Specialist
Ibex Global
2024.04 - 2025.01
- Resolved escalated customer issues quickly and efficiently while adhering to company policy.
- Maintained knowledge of current products, services, procedures, promotions, pricing, policies, and processes.
- Assisted with mentoring new employees during and after training.
- Built sustainable relationships and trust with customer accounts using open and interactive communication.
Client Care Representative
Acutis Diagnostics
2023.07 - 2024.03
- Delivered exceptional service by promptly responding to client inquiries through phone, email, and chat platforms.
- Enhanced customer satisfaction by addressing and resolving concerns in a timely manner.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Sales Executive
Diagnostic Systems
2022.06 - 2023.06
- Built multiple customer relationships and cultivated long-term partnerships.
- Generated leads and followed up on customer inquiries.
- Developed and implemented successful strategies for customer acquisition and retention.
- Led a sales team and maintained a pipeline to achieve monthly, quarterly, and annual targets.
Engineering Intern
Patel Hospital
2021.01 - 2021.02
- Investigated methods for improving system performance and reliability.
- Provided technical support during field trials of newly developed systems.
- Analyzed data from experiments and identified trends in results.
- Participated in project meetings, contributing innovative ideas and solutions to engineering challenges.
Education
Biomedical Engineering -
Sir Syed University of Engineering And Technology
2018.01 - 2023.03
Skills
- AutoCAD
- MATLAB
- Minitab
- Improvement Plans
- Workload Delegation
Timeline
Customer Service Specialist
Ibex Global
2024.04 - 2025.01
Client Care Representative
Acutis Diagnostics
2023.07 - 2024.03
Sales Executive
Diagnostic Systems
2022.06 - 2023.06
Engineering Intern
Patel Hospital
2021.01 - 2021.02
Biomedical Engineering -
Sir Syed University of Engineering And Technology
2018.01 - 2023.03