DUAA DAOOD

• Driving strategies and long-term vision to build best-in- class digital products
• Conducting user research and usability studies, collaborating with designers, developers, QAs, research, digital marketing, and social media teams throughout the process
• Performing periodic assessments and SWOT analysis to ensure efficient development of products
• Crafting a product roadmap and vision (short- and long- term) and convert it to concrete strategy
• Monitoring and evaluating product performance to facilitate continuous iteration and improvement
• Participating in market research, validation, and white space analysis to identify opportunities for new or existing features and functionalities
• Partner with business owners and agile product teams to build roadmaps that will be reflected in the company's broader portfolio planning
• Managing the entire product life cycle from strategic planning and functionality to product positioning.

Temporary Assignment in Dhofar International Academy to work at the Ministry of Education MoE in Oman project of studying, analyzing, and visualizing the education indicators and improving the sultanate educational system

Covering the requirements gathering, design, installation, training, and support services of educational indicators project.

• Performed necessary technical assistance to all business units' operations in highly efficient and timely manners.

• Created Performance Measurement Reports for analytical reviews.

• Ensured high standards of data protection and confidentiality.

• Provided timely accurate information to the external and internal auditors, Compliance, Financial Control and Risk functions.

• Supported business units in providing inputs for conducting office automation feasibility studies; including workflow analysis, space design and cost comparison analysis.

• Ensured the efficient implementation of policies and procedures following all QNBHO and QNBS Standards.

• Maintained good relationships with external vendors and providers of IT services and/or HW/SW solutions.

• Developed, implemented, and managed digital content strategy for new and existing platforms (web + apps).

• Designed, built, and maintained social media presence.

• Ensured community management (Facebook, LinkedIn, Instagram, and YouTube).

• Measured and reported performance of (ROI and KPIs).

• Supported the Child Protection and Education Sectors in conducting assessments required for the Humanitarian Needs Overview and the Humanitarian Appeal (HNO & HA) for Children 2021.

• Supported the Child Protection (CP) sub -sector in conducting service mapping, reviewing and cleaning of the sector operational coverage updates.

• Updated the CP & Education Sectors contact lists.

• Developed, implemented, and managed digital content strategy for new and existing platforms (web + apps).

• Designed built, and maintained social media presence.

• Ensured community management (Facebook, LinkedIn, Instagram, and YouTube).

• Measured and reported performance of (ROI and KPIs).

• help desk and technical infrastructure support.
• CRM and Customer service.
• users' induction and training on IT software and new technologies.
• Participated in weekly department meetings to provide input on new and technical processes
• Planed, Followed-Up, and Coordinated IT related (cross functional) projects and proactively came-up with Developed Solutions.
• Sales Force Automation System Administration.
• Diagnosed and solved issues for customers against SLAs, maintaining high satisfaction rate.
• Gathered business requirements from clients, performing detailed data analyses to document requirements.
• coordinated and followed up sales records back up and insured system and sales devices efficiency on daily basis.
• IT inventory Management (WASP)
• IT Budgeting and procurement.
• Mobiles/SIM Cards Management.
• Private Branch Exchange system management. (PBX)
• IT Projects coordination and operation.