Duaa Othman
Dubai
Summary
Dentist An organized and a creative professional with proven communication skills and a desire to learn more. Seeking a challenging and a unique position in which can further enrich skills and give as many people the perfect smile they deserve.
Overview
3
3
years of professional experience
5
5
years of post-secondary education
Work History
DENTAL INTERN
Alkhartoum hospital
- Dental Internship Program is a trainee-oriented program, to broaden the perspective of recently graduated dentists by providing the opportunity to deliver a comprehensive patient-centered dental care.
- The program includes supervised practice as a general dentist and rotating in endodontic, periodontology, prosthodontics, pediatric dentistry, orthodontics and oral surgery specialty practice.
Contact Center Representative
7D Group
03.2023 - Current
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Responded to customer calls and emails to answer questions about products and services.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
Customer Care Agent
prime health insurance administrator
08.2021 - 08.2022
- Provided quality service to customers enquiring about the status of their insurance, utilizing Microsoft Excel to check order information.
- Consistently maximized department efficiencies, maintaining up to date customer information on Microsoft Excel to facilitate smooth processes.
- Helped company achieve highest customer service ratings.
HEALTHCARE ADMINISTRATIVE VOLUNTEER
Sharjah Volunteer Center
06.2020 - 07.2021
- Honored to take part of an initiative launched by the Ministry of Health and Community Protection. It aims to address the COVID-19 Pandemic by contributing in the administrative work of health sector, hospitals, and health centers in the emirate of Sharjah.
Education
Bachelor of dentistry - Medical
Elrazi University
Khartoum 10.2014 - 10.2019
Skills
- Presentation skills
- Microsoft Office
- Dental Assessments
- Teamwork
Languages
English
Fluent
Arabic
Fluent
Timeline
Contact Center Representative
7D Group
03.2023 - Current
Customer Care Agent
prime health insurance administrator
08.2021 - 08.2022
HEALTHCARE ADMINISTRATIVE VOLUNTEER
Sharjah Volunteer Center
06.2020 - 07.2021
Bachelor of dentistry - Medical
Elrazi University
10.2014 - 10.2019
DENTAL INTERN
Alkhartoum hospital
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