Summary
Overview
Work History
Education
Skills
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Languages
Custom
Timeline
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DUAA SADEQ

Dubai,UAE

Summary

Dynamic and results-driven Account Manager with over 15 years of experience in IT sales, specializing in infrastructure solutions, account management, and business development across diverse sectors including education, government, and enterprise. Proven track record in acquiring and managing strategic accounts, into driving business growth, cross-functional collaboration, and partner engagements. Adept at developing innovative solutions, leading customer workshops, and aligning sales strategies with client goals to maximize revenue and customer satisfaction

Overview

19
19
years of professional experience
2007
2007
years of post-secondary education

Work History

Account manager

ITQAN
UAE,Dubai, UAE
12.2024 - Current
  • Manage business existing relationships with key customers to ensure loyalty and long-term commitment.
  • Worked closely with product development teams for customizing offerings according to client needs.
  • Led team meetings for efficient communication and project updates.
  • Collaborate with Top vendors team such as Cisco, Nutanix, Dell, SAS, Schnider, Cloud service providers and many more for achieving shared objectives and collaboration on innovative projects.
  • Handle customer concerns and complaints to resolve issues and build loyalty.
  • Review market trends regularly identifying opportunities for adopting innovative solutions offered by existing or potential suppliers.
  • Enhance new business acquisition through strategic networking and lead generation.
  • Develop efficient cloud solutions by assessing client's existing systems and requirements and collaborate with respective service provider to support customer.
  • Identifying up-sell potential during conversations.

Account Manager

Dell Technologies
Dubai
06.2018 - 04.2023
  • Managing, developing and executing acquisition accounts using successful strategies and account planning.
  • Responsible for selling tech portfolio including all infrastructure equipment such as Storage, servers, and networking.
  • Contributed to business growth by 25% annually.
  • Driving customers workshops and visits to company’s technology centre which help evaluating needs and solutions.
  • Demonstrated creativity in problem-solving and developing innovative solutions to complex issues, resulting in successful outcomes for the company and its clients.
  • Consistently achieved or overachieved quarterly quotas on accounts with different product lines.
  • Collaborated with business units within Dell and with the company’s business partners and distributors to put together a strategic plan that’s aligned with customer strategies and goals.
  • Leveraged business partners’ resources to drive some accounts’ businesses and put plan together with those business partners.
  • Manage list of customer’s pipeline and action as per needs.
  • Utilized Dell Technologies tools to track and report on sales activities, trip reports, and other relevant data, analyzing sales trends to make data-driven decisions.
  • Determined when to involve additional company resources to address specific sales and technical issues.
  • Actively contributes to Coaching internal sales team members on successful selling methods and encouraged cross-selling to drive revenue.

Channel Sales Manager – GCC and Pakistan

Lenovo
Dubai
04.2015 - 05.2018
  • Demonstrated exceptional communication skills while establishing and maintaining strong relationships with business partners to drive business growth, leading to the successful development of a diverse client base.
  • Strategically identified and implemented new sales strategies, resulting in the achievement of revenue targets and the successful negotiation of complex contracts.
  • Supported business partners and resolved end-customer queries while driving technical proposals to increase customer satisfaction and retention rates.
  • Developed, built, and reported on the pipeline of opportunities by staying in touch with business partner reps and internal teams.
  • Coordinated and drove strategic conversations and business initiatives between different territories and respective business partners.

Inside Sales Account Manager

Dell Technology Company
Dubai
08.2011 - 03.2015
  • Managed accounts in the Levant/Egypt/GCC Markets for Dell Technology Company and collaborated closely with the sales team to consistently meet or exceed personal and company quotas.
  • Established and strengthened relationships with partner customers to understand their requirements, close deals, and deliver successful projects.
  • Worked closely with the respective channel and distribution team to plan and phase weekly commit opportunities, contributing to achieving defined sales goals.
  • Conducted regular meetings with channel partners to review the current opportunities and accounts, identify areas of improvement, and expand sales opportunities.
  • Maintained follow-up with the respective teams to ensure prompt resolution of ordering issues, end-of-life product inquiries, new product updates, and end-user verification.
  • Monitored post-sale service and swiftly implemented effective problem resolutions to ensure customer satisfaction.
  • Reviewed the sales processes and strategies used across the region and identified best practices that other teams can share and adapt, contributing to continuous improvement in the organization's performance.

Webmaster

ASUS COMPUTERS
Dubai
10.2010 - 07.2011
  • As a Website Content Specialist at ASUS, I managed Arabic content on the company's website, utilizing XML and HTML.
  • Collaborating with the design team, I ensured the site's visual appeal and navigation aligned with the ASUS brand and catered to diverse audiences.
  • My responsibilities included maintaining content accuracy, monitoring website functionality, and implementing changes to streamline operations while adhering to brand guidelines.

Sales Operation Specialist

Microsoft Corporation UAE
Dubai
04.2009 - 04.2010
  • In collaboration with Dubai's internal sales center team and partners, I provided top management with crucial sales reports, emphasizing strategic opportunities.
  • I coordinated training sessions with Microsoft departments for our inside sales team and executed induction plans and coaching templates for new hires.
  • Additionally, I supported the sales team by facilitating procurements, organizing events and meetings, and assisting with training initiatives.

Regional IT Coordinator

Microsoft Corporation UAE
Dubai
05.2007 - 04.2009
  • In my role handling IT procurement for Microsoft offices in the UAE and Gulf Region, I collaborated extensively with partners and suppliers such as HP, Xerox, HTC, Sony Ericsson, Lenovo, and Samsung.
  • Additionally, I provided deployment support, managed portfolios, and drove periodic assessment reports on IT services and product quality.
  • I also conducted analysis on industry best practices and implemented an efficient tool for managing company IT equipment assets.

Laboratory Support Assistant

University of Sharjah
Sharjah
01.2006 - 05.2007
  • In my role, I aided in procuring and overseeing service requirements for laboratory equipment and devices from multiple vendors.
  • Additionally, I was responsible for managing assets and maintaining the database for university laboratories, ensuring the accuracy and relevance of laboratory page information through regular updates.

Education

BSc. - Computer Engineering

University of Sharjah
Sharjah, UAE

Skills

  • Customer Relationship Management (CRM)
  • Salesforce
  • Sales Processes Management
  • Relationship Development
  • Coaching
  • Account Management & Planning
  • Business Development & Analysis
  • Channel Sales
  • New Accounts Acquisition
  • Strategic planning
  • Upselling

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Languages

English
Arabic

Custom

  • Account Management & Planning
  • Business Development & Analysis
  • Channel Sales
  • New Accounts Acquisition

Timeline

Account manager

ITQAN
12.2024 - Current

Account Manager

Dell Technologies
06.2018 - 04.2023

Channel Sales Manager – GCC and Pakistan

Lenovo
04.2015 - 05.2018

Inside Sales Account Manager

Dell Technology Company
08.2011 - 03.2015

Webmaster

ASUS COMPUTERS
10.2010 - 07.2011

Sales Operation Specialist

Microsoft Corporation UAE
04.2009 - 04.2010

Regional IT Coordinator

Microsoft Corporation UAE
05.2007 - 04.2009

Laboratory Support Assistant

University of Sharjah
01.2006 - 05.2007

BSc. - Computer Engineering

University of Sharjah

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DUAA SADEQ