Duaa Mustafa Sadeq
Account Manager
Sharjah,SH
Summary
Objectives A Proactive, dynamic and highly result oriented individual with more than 10 years’ experience. Experienced in Sales Channel business, Vendor’s relationship management, Account management, Business analysis and Customer support. Has approved the ability to work under pressure along with focusing on target and customer’s satisfaction.
Overview
18
18
years of professional experience
1
1
Language
32
32
years of post-secondary education
Work History
Internal Sales Representative
Lenovo, Gulf & Pakistan
04.2015 - Current
- Support business partners and end customer’s queries and drive technical proposals.
- Generate Revenue by working on specific list of accounts in my region, execute activities, and build relationships with these accounts in order to generate business and revenue.
- Work closely with business partners and maintain a good relationship with business partners also to drive business through them.
- Follow up on daily basis with the different respective teams inside Lenovo with ordering issues, end of life products, new products updates, and update BP whenever it’s needed.
- Track opportunities driven by business partners and follow up with them on weekly basis to close business.
- Maintain sales forces opportunities for the team and for my individual opportunities, making sure we are on track and checking the accuracy of the pipeline for countries I is covering for.
- Look after accounts data, maintain them, create and validate accounts whenever needed.
Internal Sales Representative
DELL LLC
08.2011 - 03.2015
- Gulf & Levant.
- Manage End –to –end Sales Cycles, closing opportunities through sales resources.
- Support Partners\End Customers requests such as Correspondences, quotes, opportunity tracking, tenders, Frame Agreements.
- Work with the respective Channel and Distribution team on the weekly Commit/opportunities /Phasing.
- Highlight the QTD revenue, margins to the team and assure closing deals as per the committed phasing.
- Follow up on daily basis with the respective teams on ordering issues, end of life products, New products updates, end user verifications, etc.
- Reinforce a strong relationship with the Partners\customers and determine their requirements and help them to close projects.
- Maintain Prices and negotiate as per business and sales management guidelines.
- Consolidation and analysis of the best practices learnt across the region.
Webmaster
ASUS Computers
10.2010 - 07.2011
- A Project for ASUS Middle east: to build the Arabic version of ASUS website using the company Backend System, XML and HTML, maintain the Website and Perform Quality assurance.
Sales Operations Specialist
04.2009 - 04.2010
- Work with MEA Dubai internal Sales Centre Team and all Business Partners.
- Generate weekly, monthly and quarterly Sales reports and data analysis required by MEA SMB.
- Highlight the top opportunities and accounts for the ISM and work with the telesales team to move activities forward and to update\close opportunities.
- Liaise with the respective departments in Microsoft in terms of arranging trainings for ISM’s.
- Prepare and execute the induction plan, on-boarding programs for the new hires and standard coaching template for ISM’s.
- Build a Webpage for the team Using SharePoint for MEA telesales team and provide the portal with frequent updates.
- Support the sales team in terms of the team procurements, team Events management, and team meetings.
Microsoft Corporation Gulf
05.2007 - 04.2010
Corporate Services Manager
02.2009 - 04.2009
- Contracts and Vendors Management including Establishing and Maintaining Vendor Relationships and insure highest services level within agreements.
- Support Client/Customer requests (Correspondence, tracking) and coordinates with the respective departments within Microsoft in terms of getting the best equipment’s required by business needs.
- Drive Monthly /Weekly Spend Analysis Reports and vendors Data assessment reports.
- Working closely with third party and Business Services Providers: banks/Etisalat/ Cigna/Courier/American Express/Hotels.
- Building an online system (using SharePoint tool) for Microsoft Gulf employees that guide them in the services they need from third party.
- Drive Small projects for internal Employees & Help in integrating business priorities throughout the team.
Regional IT Coordinator
Microsoft
05.2007 - 01.2009
- IT Procurement for, Gulf Region which includes purchasing of IT Components (PCs-PC Accessories -Mobile Phones-Servers, etc).
- Working closely with the Partners/Suppliers, negotiate and maintain a price list that comes from suppliers periodically in terms of getting the best equipments required by business needs.
- Dealing with well-known IT Services Providers such as HP, Xerox, HTC, Sony Ericsson, Lenovo, and Samsung.
- PM cross charges - Validation, Processing, Reporting and portfolio management.
- Drive periodic assessments reports about IT Services, Products quality and after sales services.
- Coordinates logistics for business group meetings/events.
- Contribute to local Deployments initiated by IT.
- Consolidation and analysis of the best practices learnt across the region.
- Building a database system for IT that presents logistics owned by the company in Dubai and maintaining it using Microsoft products/tools.
- Building an online system (SharePoint tool) for Microsoft Dubai that helps internal employees to look after latest hardware options.
Technical support Assistant
University Of Sharjah
01.2005 - 09.2006
- Central laboratories.
- Updating central Laboratories homepage, Data and asset management.
- Purchasing and managing to maintain equipment’s and devices that are used in laboratories with various vendors.
Education
BSc. - Computer Engineering, computer engineering
University Of Sharjah, university of Sharjah
Training - undefined
Compuebase Dubai Training Center
06.2002 - 08.2002
undefined
Attended PMP Course - undefined
FORMATECH Institute
Skills
Product and service sales
Additional Information
- - , N.B. REFERENCES AND SUPPORTING DOCUMENTS AND WORK CERTIFICATES ARE AVAILABLE UPON REQUEST. Duaa .M.Sadeq Page 1
Timeline
Internal Sales Representative
Lenovo, Gulf & Pakistan
04.2015 - Current
Internal Sales Representative
DELL LLC
08.2011 - 03.2015
Webmaster
ASUS Computers
10.2010 - 07.2011
Sales Operations Specialist
04.2009 - 04.2010
Corporate Services Manager
02.2009 - 04.2009
Microsoft Corporation Gulf
05.2007 - 04.2010
Regional IT Coordinator
Microsoft
05.2007 - 01.2009
Technical support Assistant
University Of Sharjah
01.2005 - 09.2006
Training - undefined
Compuebase Dubai Training Center
06.2002 - 08.2002
BSc. - Computer Engineering, computer engineering
University Of Sharjah, university of Sharjah
undefined
Attended PMP Course - undefined
FORMATECH Institute
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