Hi, I’m
Robin Rappai
Key Account Manager And Operations Head
Dubai
Summary
Organized Office Manager with noted experience in Business Development, Operations and Administrative Management. Currently working as Key Account Manager and Branch Operations head. Efficiently Prioritize projects and multitask to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Proven track record of maintaining efficient office operations. Highly adept in performing within high-pressure and deadline-driven environments. Very good with pioneering solutions, and preemptive communication for driving complete sales, operations and post sales lifecycles with a focus on Business expansion. Demonstrates success in relationship building, negotiating, and developing new business within targeted and assigned accounts. Strong analytic, quantitative, and technical aptitude with great attention to detail.
Overview
18
years of professional experience
2
Languages
Work History
Adamjee Insurance CompanyDubai
Operations & Key Account Manager
12.2016 - 12.2022
Job overview
- Head of Operations and Branch In-charge
- Key Account Manager (Intermediaries & Large Corporate)
- Secure high-value accounts through consultative selling, effective customer solutions, and promoting compelling business opportunities
- Develop an understanding of key clients' needs and requirements to prepare customized solutions
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Led hiring, onboarding and training of new hires to fulfill business requirements
- Achievements
- Developed customer relationships and after sales services to retain 70% of Large Corporate business
- Monitored service, after sale and implemented quick and effective problem resolutions which helped to increase the referral business to 20%
- Add 6 new accounts yearly by building relationships with customers and communities and promote long term business growth
- Increased profit by streamlining operations.
- Introduced new methods, practices, and systems to reduce turnaround time..
JDV international Insurance BrokersDubai
Operations Supervisor
12.2014 - 06.2015
Job overview
- Operations Head
- Managed all after-sales operations for Group Medical Insurance and provide support to large corporate clients
- Enhanced operational performance by developing and optimizing standard practices
- Motivated and trained employees to maximize team productivity
- Conducted root cause analysis in deficient areas to identify and resolve issues
- Encouraged and promoted ideas aligned to business needs and benefits
- Collected customer feedback and made business adjustments to improve retention and satisfaction
- Managed internal operational standards and productivity targets.
Lodha GroupMumbai
Back Office Manager
06.2010 - 08.2014
Job overview
- Introduced higher standards for customer service and increased efficiency by streamlining operations
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Controlled finances to lower costs and keep business operating within budget.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Electro IndustriesMumbai
Inside Sales Manager
06.2009 - 05.2010
Job overview
- Managed 25 sales specialists by coaching on effective sales techniques, monitoring performance and offering helpful feedback
- Set and exceeded inside sales goals by establishing ambitious targets and motivating sales representatives
- Liaised with clients via email or phone to identify and address needs, growing existing accounts through cross-selling
- Secured new accounts by strategically pursuing leads, generating over $ 60,000/- in revenue monthly.
Sutherland Global servicesMumbai
Subject Matter Expert – Team Leader
12.2004 - 07.2008
Job overview
- Provided primary customer support to internal and external customers
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Coached team members regarding call strategy to effectively reach targets and foster customer retention
- Assisted in training, motivating and coaching team members to meet required center goals
- Developed knowledge of products, processes and call center trends to provide recommendations for improved customer experience.
Education
National Academy of Planning And Business Management
BBA from Business Administration And Management
Trissur Technical Institute
Diploma from Electrical, Electronics And Communications Engineering
Skills
Operations Managementundefined
Timeline
Operations & Key Account Manager
Adamjee Insurance Company
12.2016 - 12.2022
Operations Supervisor
JDV international Insurance Brokers
12.2014 - 06.2015
Back Office Manager
Lodha Group
06.2010 - 08.2014
Inside Sales Manager
Electro Industries
06.2009 - 05.2010
Subject Matter Expert – Team Leader
Sutherland Global services
12.2004 - 07.2008
National Academy of Planning And Business Management
BBA from Business Administration And Management
Trissur Technical Institute
Diploma from Electrical, Electronics And Communications Engineering
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