Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Generic
DUBBAIAH MORA

DUBBAIAH MORA

Computer Teacher
Dubai

Summary

Abu Dhabi, UAE To learn and contribute as part of a dynamic environment, utilizing my experience and enthusiastic outlook to contribute positively to my personal growth as well as the growth of the organization. Particularly searching for jobs in the Abu Dhabi area. Available to work immediately. CPC-certified medical coder with 2+ years of professional experience in application and evaluation of various code sets. In previous roles abstracted and assigned ICD and CPT codes to patient medical records, maintaining accuracy in daily claims. Seeking to leverage coding guidelines knowledge and strong analytical skills to implement smooth coding service at Visionary RCM Infotech. Computer Proficiency Career Objective

Overview

10
10
years of professional experience
7
7
years of post-secondary education
2
2
Certifications
1
1
Language

Work History

IT Support Engineer

First Abu Dhabi Bank
Mussaffa
08.2017 - 01.2022
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Managed high levels of call flow and responded to [Type] technical support needs.
  • Monitored systems in operation and quickly troubleshot errors.
  • Promoted efficiency among departments with prompt resolution of system issues.
  • Submitted service tickets for equipment maintenance requests.
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.
  • Researched product and issue resolution tactics to address customer concerns.
  • Provided documentation on troubleshooting of technical processes to support desk staff.
  • Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
  • Configured hardware and granted system permissions to new employees.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.

Lecturer, Computer Science

Degree College
Jatial
06.2014 - 07.2017
  • Assessed, documented and reported on student progress for [Type] computer class.
  • Evaluated and revised lesson plans and course content to achieve student-centered learning.
  • Delivered engaging curriculum through diverse methods of classroom instruction, computer lab activities and online learning systems.
  • Used variety of learning modalities and support materials to facilitate learning process and accentuate presentations.
  • Compiled reading lists and other relevant assignments to bolster student understanding of class concepts.
  • Participated and led committee meetings to remain aware of developments in subject.
  • Selected and designed lesson plans and curriculum to meet academic objectives.

Lab Assistant

Engineering College
Hyderabad
06.2013 - 06.2014
  • Prepared specimens for testing and analysis.
  • Assisted with ordering supplies and equipment, calibrating instruments and preventive maintenance.
  • Conducted DNA, RNA and protein extraction and quantification using spectrophotometer and gel electrophoresis.
  • Created and updated record of all supplies and equipment to monitor inventory.
  • Performed diagnostic and therapeutic laboratory procedures.

Customer Service Executive

SERCO Company
Hyderabad
06.2012 - 07.2013
  • Employed comprehensive benchmarks to establish and monitor customer service standards.
  • Provided primary customer support to internal and external customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Made reasonable procedure exceptions to accommodate unusual customer requests.
  • Explained online self-help options to customers to promote additional and after-hours support choices.

Education

Master of Science - Computer And Information Sciences

SS Institute of Technology
JNTU Hyderabad
06.2008 - 07.2012

Bachelor of Science - Mathematics

Kakatiya University
Sri Arunodaya Degree College
07.2004 - 07.2007

Skills

Fluency inundefined

Certification

Languages Known

Additional Information

  • Current Status Open to Work Tourist Visa
  • Managed a variety of clinical recordkeeping systems for the OP department and Emergency. Assigned appropriate ICD-10, HCPCS and CPT codes to patient medical records. Familiarized with medical terminology. Reviewed member charts, lab and consult reports for identifying documented diagnosis. Gained exposure in coding for outpatient and emergency department patient information systems. Worked under the stipulations put forth by HIPPA requirements. Liaised with insurance companies in matters related to data analytics. Performing root cause analysis to identify and rectify errors that may have been caused by other team members. Utilizing software and input information to computerize patient record system (CPRS) Ensuring compliance with Indian Medicare regulation – aspects related to patient recordkeeping.

Timeline

IT Support Engineer

First Abu Dhabi Bank
08.2017 - 01.2022

Lecturer, Computer Science

Degree College
06.2014 - 07.2017

Lab Assistant

Engineering College
06.2013 - 06.2014

Customer Service Executive

SERCO Company
06.2012 - 07.2013

Master of Science - Computer And Information Sciences

SS Institute of Technology
06.2008 - 07.2012

Bachelor of Science - Mathematics

Kakatiya University
07.2004 - 07.2007
DUBBAIAH MORAComputer Teacher