Dulaj Akalanka Pathirage
DubaI,UAE
Summary
IT engineer with strong network and system administration background and experience in programming and automation. Skilled in troubleshooting and problem-solving, focusing on maintaining high availability and performance of IT systems. Experience in both Windows and Linux environments. Analytical student with foundation in computer science and network technologies through coursework and hands-on projects. Technical skills in programming languages and experience with Linux operating systems and networking protocols. Quick learner talent for problem-solving.
Overview
7
7
years of professional experience
Work history
IT engineer
ALEXANDER ASH
DUBAI, UAE
2023.02 - Current
- Managed and implemented all new software, systems and solutions.
- Built, configured and installed hardware platforms within specified timeframes.
- Responded to and resolved tickets promptly, eliminating service user downtime.
- Resolved technical faults across varied technologies, including servers, routers and hardware.
- Answered user questions about hardware and software operation to help resolve problems.
- Organised workspaces for employees with computer, monitors and associated cabling or equipment.
- Developed a robust patching regime for optimum server, storage, network and desktop environments.
Network Field Engineer
Zas Technical Services LLC
Business bay, Dubai, U.A.E
2022.08 - 2023.02
- Established and supported wireless LAN controllers and access points to provide wireless solutions with streamlined hardware.
- Tracked network and telephony devices for performance and load threshold metering.
- Configured routers, switches, firewalls, wireless controllers, access points and communication hardware to deploy and manage LAN, WAN and wireless networks.
- Documented as-builts for network architectures according to established processes and suggestions for work-flow improvements.
- Administered, maintained and supported network systems to provide consistent security, availability and performance.
- Monitored and performed hardware and software upgrades to network servers, including operating systems and applications.
- Developed disaster recovery and fault tolerance plans to backup work of 200 end users.
- Maximized network availability and performance by monitoring, troubleshooting, resolving outages and scheduling upgrades.
- Supported various operating systems and server technologies.
IT System Administrator
IND eSmart International General Trading LLC
DUBAI, U.A.E
2020.08 - 2022.08
- Planned and implemented upgrades to system hardware and software.
- Completed reports detailing performance, costs and downtime issues.
- Led server infrastructure development, quality assurance, staging and production systems.
- Implemented, maintained, developed and tested installation and update of file servers, print servers and application servers in all departments.
- Researched new networking management techniques and technologies and recommended optimal updates.
- Organized regular systems testing and maintenance to minimize breakdowns and help-desk queries.
- Controlled access to computer network, setting up accounts and access levels.
- Maintained flexible schedule and responded to after-hours and weekend emergencies to quickly resolve issues.
Network Administrator
Exceed Netsec LLC
DUBAI, UAE
2017.02 - 2020.08
- Participated in on-call shifts at certain times, including holidays and weekends in case of system or network-related emergencies.
- Maintained up-to-date software inventory, managing vendor hardware and software licensing to guarantee compliance.
- Employed diagnostic and analytical skills to resolve network connectivity issues within 20 minute target time.
- Deployed and managed complex networks with 30+ users, including broadband, Wi-Fi, LANs and VPNs.
- Performed troubleshooting on systems and network issues for large manufacturer, including Internet of Things (IoT) devices.
- Tested and troubleshooted Windows 365 systems for30+ staff.
- Evaluated network performance to minimise downtime through preventative maintenance and swift corrective action.
- Responded to clients enquiries, providing accurate quotations.
Education
GCSEs - Windows Administrator Network
Tunekey IT Traning
Sri Lanka10.2012
A-Levels - Mathematics
Hewavitharana, Collage
Colombo, Sri Lanka08.2009
Skills
- Troubleshooting network issues
- Network configuration
- User support
- VLAN and IP routing
- System upgrades
- Ethernet switching
- Desktop upgrades
- Printer setup
- Skilled in TCP/IP and WAN
- Hardware upgrades
- Desktop support
- Customer support needs assessment
- Knowledgeable in Mac systems
- Technical issues analysis
- LAN aptitude
- Application installations
Languages
Sinhala
Native language
English
Advanced
Hindi
Intermediate
B1
Tamil
Intermediate
B1
Malayalam
Elementary
A2
Timeline
IT engineer
ALEXANDER ASH
2023.02 - Current
Network Field Engineer
Zas Technical Services LLC
2022.08 - 2023.02
IT System Administrator
IND eSmart International General Trading LLC
2020.08 - 2022.08
Network Administrator
Exceed Netsec LLC
2017.02 - 2020.08
GCSEs - Windows Administrator Network
Tunekey IT Traning
A-Levels - Mathematics
Hewavitharana, Collage