Canva
Duminda JD
Sales Associate/cashier
Al Ain
Summary
Dynamic Sales Executive with [14] years of experience providing high level of customer service while increasing revenues. Successful at leveraging sales technologies, software and CRM data to identify, analyze and act upon leads, opportunities and sales funnels. Personable communicator focused on exceeding client expectations.
Overview
16
16
years of professional experience
2
2
years of post-secondary education
5
5
Languages
Work History
Sales Executive
Elite management & operations
Al ain
04.2019 - Current
- Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Analyzed past sales data and team performance to develop realistic sales goals.
- Monitored and adjusted pricing based on market trends and customer feedback to meet expectations and increase sales.
- Developed and presented valuable sales presentations to potential customers to highlight features and benefits of products.
- Negotiated and closed profitable sales contracts with new and existing customers to increase loyalty and retention.
- Exceeded sales goals by implementing aggressive sales programs, overhauling processes and facilitating market development.
Customer Service Representative
Lulu hyper
Al ain
05.2016 - 08.2018
- Updated account information to maintain customer records.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Provided primary customer support to internal and external customers.
- Responded to customer requests for products, services, and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Sales Assistant
Town square supermarket
Al ain
03.2014 - 12.2015
- Helped customers locate products and checked store system for merchandise at other sites.
- Fielded customer questions to share information about products, availability, and pricing.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Assisted customers with prompt and polite support in-person and via telephone.
- Established rapport with customers using active listening and interpersonal skills.
Cashier
Al Farah plaza
Al ain
01.2011 - 10.2013
- Worked closely with shift manager to solve problems and handle customer concerns.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Retail Sales Associate
Spring water company
Al ain
11.2007 - 05.2010
- Used POS system to process sales, returns, online orders, and gift card activations.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Maintained clean sales floor and straightened and faced merchandise.
Education
High School Diploma -
Kavisigamuwa Central College
Sri Lanka 08.2003 - 05.2005
Skills
Business networking
Product promotions
Sales strategy
Order management
Relationship building
Client Service
Sales trends
Stocking and replenishing
Sales training
Problem-solving skills
Client presentations
Lead Generation
Interpersonal communication skills
Proficient in [Software]
Customer assistance
Drawer management
Liquor law compliance
Safe verifications
Cash Handling
Cash register operation
Refund handling
Software
Fitbit
Interests
Volunteering, Blogging,
Cooking
Learning a new language
Sketching/painting
Listening music
Traveling
Photographer
Timeline
Sales Executive
Elite management & operations
04.2019 - Current
Customer Service Representative
Lulu hyper
05.2016 - 08.2018
Sales Assistant
Town square supermarket
03.2014 - 12.2015
Cashier
Al Farah plaza
01.2011 - 10.2013
Retail Sales Associate
Spring water company
11.2007 - 05.2010
High School Diploma -
Kavisigamuwa Central College
08.2003 - 05.2005