Dunier Cunat

Experienced and dedicated Tour Guide with a proven track record in planning and leading organized tours, ensuring guest safety, comfort, and enjoyment. Skilled in researching destinations, managing group logistics, and providing engaging, accurate information about cultural and historical sites. Adept at solving problems on the go, maintaining professionalism, and delivering memorable travel experiences. Committed to responsible tourism, continuous improvement, and representing companies or destinations with excellence.

Ensure all customer-facing services consistently meet or exceed established quality standards.

Monitor daily operations to maintain uniformity and excellence in service delivery across all touchpoints.

Conduct regular evaluations of staff performance to identify areas for improvement.

Provide constructive feedback and coaching to enhance employee performance and ensure adherence to quality protocols.

Address customer feedback and complaints promptly to achieve satisfactory resolutions.

Develop and implement strategies to improve customer satisfaction and foster long-term loyalty.

Ensure full compliance with regulatory requirements and company-specific quality standards.

Prepare and submit comprehensive quality assurance reports to management, highlighting trends and actionable recommendations.

Identify inefficiencies or gaps in service processes and recommend targeted enhancements.

Collaborate with cross-functional teams to execute quality improvement initiatives effectively.

Proactively identify potential risks that could impact service quality and implement preventive measures. Perform root cause analyses for recurring service issues and develop corrective action plans to resolve them.

Provide guests with detailed explanations of camp activities and programs in multiple languages, including English, Spanish, French, and Italian, ensuring clear communication and a positive guest experience.

Tour Planning and Coordination : Design and organize itineraries tailored to the needs and interests of diverse groups of visitors. Ensure all tour schedules are adhered to and adjusted promptly when necessary.

Guest Engagement : Welcome guests warmly and create a friendly, inclusive atmosphere. Deliver compelling narratives about Cuba's history, culture, landmarks, and traditions in an engaging and professional manner.

Multilingual Communication : Provide information and conduct tours in multiple languages (e.g., Spanish, English, French, Italian) to accommodate international visitors.

Customer Support : Address guest inquiries and concerns promptly to ensure a seamless experience. Resolve any issues or challenges encountered during tours with professionalism and efficiency.

Safety and Compliance : Prioritize the safety and well-being of all participants during tours and activities. Adhere to company policies and local regulations related to tourism.

Sales and Promotion : Promote additional Havanatur services, such as excursions, accommodations, and transportation. Encourage repeat bookings by providing exceptional service and fostering positive guest relationships.

Feedback and Reporting: Collect and report guest feedback to management for continuous service improvement. Maintain accurate records of tour activities, attendance, and incidents.