DURGA GADTOULA
Dubai,UAE
Summary
Dedicated professional with expertise in guest satisfaction assurance and VIP clientele management, ensuring luxury service standards are consistently met. Proficient in front office operations and restaurant reservation systems, with a strong focus on customer engagement and multitasking. Committed to enhancing guest experiences through effective measurement and basic housekeeping supervision, aiming to excel in roles that prioritise exceptional service delivery.
Overview
5
5
years of professional experience
Work History
Guest relations executive
Global Village Event
Dubai, UAE
10.2024 - Current
- Coordinated with different departments for smooth operations.
- Conducted regular staff meetings to share best practices and updates.
- Managed guest complaints, ensuring satisfaction and repeat business.
- Handled high-pressure situations with ease, maintaining a calm and welcoming environment.
Guest room attendant
Jumeirah Zabeel Saray
Dubai, UAE
08.2023 - 09.2024
- Completed deep cleaning tasks resulting in a germ-free environment.
- Laundered and ironed clothes, promoting appearance of cleanliness.
- Maintained high hygiene standards for improved living conditions.
- Followed hygiene protocols strictly whilst cleaning rooms and bathrooms, promoting a healthy environment.
- Ensured guest satisfaction by providing exceptional room service.
Waitress assistant
Wonderland Hotel
Damak, Nepal
09.2020 - 02.2022
- Managed cash register efficiently, ensuring accurate billing process for customers.
- Assisted in menu planning, contributing to variety and innovation.
- Enhanced customer service by promptly taking orders and delivering food.
Education
+2 commerce - Commerce
Radhika H.S.S
Urlabari, Morang, NepalHousekeeping & Room Attending Training Certificate - Services
Just Life Services
Dubai - UAE 07.2023 - 08.2023
Skills
- Guest satisfaction assurance
- VIP clientele management
- Guest satisfaction measurement
- Restaurant reservation system knowledge
- Basic housekeeping supervision
- Luxury service standards
- Customer focus
- Multitasking
- Guest engagement
- Front office operations
Languages
English
Upper intermediate
Hindi
Proficient (C2)
Affiliations
- Music
- Fitness
- Reading
References
References available upon request.
Timeline
Guest relations executive
Global Village Event
10.2024 - Current
Guest room attendant
Jumeirah Zabeel Saray
08.2023 - 09.2024
Housekeeping & Room Attending Training Certificate - Services
Just Life Services
07.2023 - 08.2023
Waitress assistant
Wonderland Hotel
09.2020 - 02.2022
+2 commerce - Commerce
Radhika H.S.S
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